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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Carrie
My Hassel Volvo reviewI was promised a number for my trade in on a new volvo. I called the night before to make sure that the price was correct, it was. I drove 150 miles round trip to purchase my new car and when I got there, there was nearly a $2,000 discrepancy between the price I was promised and the price they offered. Hassel Volvo sales personnel epitomize the stereotype of the car salesperson.
Be careful if you purchase from them. Don’t believe what they say!
I would never recommend them under any circumstances!!!!
Buyer BEWARE!! Don’t do it!! You will be sorry.This people will tell you anything you want to hear just to get you to make the purchase.After that is ALL OVER. Brought my vehicle back several times for service, Every single issue that the vehicle was there for was NOT corrected.From rear bumper repair to Air condition issues to Emergency brake adjustment.Not one thing was properly repaired.Had vehicle there in three separate ocassions for the same repair and they still manage not to get it right.Do yourself a favor, STAY AWAY!!! Go to KARP VOLVO. Had my vehicle there one time and they took care of ALL my issues the first time and they did it RIGHT. Save time and money. This people wanted to charge me $400.00 for my 15k schedule service that I found out thru Karp I’m entitle to for FREE!! They conveniently forgot to mention that to me.The one thing they’re extremely good at is making excuses.{heard them ALL}If you still decide to try it, pack your patience bag and bring your rubber boots.{If you know what I mean}I’ts going to be DEEP
I purchased a pre-owned Volvo XC60 from Hassel Volvo dealership in Glen Cove, NY. I went there not expecting to walk away with a car, but after a few test drives, I fell in love.
I waited for six hours for the car to be prepared and a headlight fixed. I was assured that the car was certified and would pass inspection. Before leaving the lot, the saleswoman explained the features of the car, only furthering my excitement over this vehicle.
I took the car the following day to be inspected by an authorized Pennsylvania center, as that is where I reside. To my surprise, the car failed! There was a bald tire that was deemed hazardous to drive with.
Seeing as the car was certified, we asked Hassel to pay to replace all four tires as three different Volvo dealerships informed me that on an all-wheel-drive vehicle, all four tires must be replaced at the same time to avoid damage to the transmission.
To make a long story short, Steven (from Hassel) refused and said, the XC 6- was different from other all-wheel-drive vehicles and didn’t require it, so they would only cover two. I refused and said I would be bringing to car back to return it. I was completely dissatisfied with the service and the way I was spoken to; like I was an idiot. My father is the head mechanic at Bridgestone Firestone so I know a little something.
Steven proceeded to inform me that he does, “not handle returns“. Hassel would prefer to have a car returned than to make good by the customer.
They also refused to pay the $30 fee I had to cover twice for double inspection. I eventually got all four tires replaced out of my own pocket as I could not return the vehicle due to work scheduling conflict. Volvo North America covered 30% of the balance after Hassel paid for two.
However, our service at Paul’s Volvo of Hawthorne New Jersey was just as appalling. They said there was nothing wrong with my tires until I went into the garage and showed the mechanic myself how to measure the tread and that’s when he saw what I was talking about.
I asked to keep the two good tires, as one tire was bald and the other had gashes in it. Paul’s Volvo threw them in my trunk, no plastic covering, and gave me one good tire and one with gashes in it. The lady also complained behind the desk saying, “We’re glad you came back to get the tires you ordered or else we would have been stuck with four tires”. This is a Volvo dealership complaining about having Volvo tires.
Hassel also registered my car with different plates one month late, so I could have been driving illegally, so I am now out another $40 because of their mistake. I was using my old plates and registered myself before they did anything.
I am so disgusted with the service I have received from all Volvo dealerships, but mainly Hassel and Steven.
I will never again purchase a Volvo and my family members were loyal Volvo customers who will also be purchasing other makes. Volvo has left a horrible taste in my mouth and I am quickly spreading the word warning people to avoid your horrible service.
I switched from a Mercedes-Benz and I always left more than satisfied with their customer service. You need to work on your customer service because you are the worst I have dealt with across the board. Not one associate was knowledgeable and easy to work with. It is now two months later and I am still learning new features on my car because Alexandra (the saleswoman) didn’t know what she was talking about.
I am also finding more scratches and dents, and a mismatched driver’s-side handle which Mercedes-Benz would never allow to leave their lot as that is embarrassing. They also change all four tires before a new driver takes it. Take note.
I spent a total EXTRA of $1,300 from tires, gas, plates, surfer damage, and other fees due to Hassel’s error and lack of care. Hassel Volvo is nothing but a hassle!