Audi of Alexandria
Audi Dealer serving Washington DC – Arlington – Tysons Corner ? Sterling
Chantilly – Fairfax – Frederick Maryland (MD) – Silver Spring – Annapolis
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
SELIM ESLAQUIT (GM)
My Audi of Alexandria reviewVERY Long story. sorry about this but if you want to do business with this dealership.. please think again, there are far better dealers around this DMV area..
STAY AWAY FROM THIS DEALER!!!
I went in for 25000 scheduled maintenance for my AUDI Q5 covered by AudiCare. Once the service was completed, they give you free car wash..
Guess what? They washed my car with panorama sunroof open. Leather seats soaked, and carpets soaked, and future potential electrical problems / mold / mildew problems..etc.. dealers not really doing anything to do anything right…
it gets worse….please read on.
Did dealership tell me about carwash incident before I pick up the car? NO
Here’s how I found out. When I got in the car, back window was fogged up, I thought it was due to result of carwash and humidity level in VA. So I ignored that and was on my way home, while on the way home, my shirt right arm was getting wet from the arm rest, so I looked around and there was about 2 inches of water in the cup holder, back leather seats were very damp, and carpets in the rear seats were soaked.
I immediately called the dealership, tried to speak to manager, and left a voicemail.
Very next morning, service department manager called 8am in the morning, told me to come in so they can assess the damage and dry it out for me. My concern wasn’t the drying it out part. Car should not be washed with sunroof open. Whoever made the mistake should have came forward and taken the responsibility. Also, with car being exposed to lots of water (car wash uses average of 35 gallons per vehicle). Even if I assumed only quarter of that went into my car, it’s about 9 gallons that was in my car.
So I was very concerned, started to initiate talk with the GM (Selim Eslaquit), He assured me that there was no damages as they dried it out completely and that there would be no problem what so ever.
I challenged him on the spot, let’s open one of your vehicle with panorama sunroof and go ahead and do a carwash, and you dry it out and sell it to customer or you keep it.. can you do it? he said no. So I asked him Why should I keep such vehicle when dealership was at fault and also that they needed to replace the car for me.
then he counter-offered if I kept the car that he would offer to extend warranty to 100k, OR that I trade it in and get a same vehicle with same options (at dealer cost). So then he started to give me numbers, and gave the low balling trade in value at 32,000, and gave invoice price for the new q5. Later that day, I stopped by at the Carmax and found out that my car was valued at 35,000. So I went back to Selim, and asked how he’s got to the 32k, and that it was ridiculous he was still trying to make money off my car when his dealership caused great deal of inconvenience. Then he rudely cut me off and said, "Do you work in a car sales industry? I do, you don’t, so You don’t really know what you’re talking about?" I felt very disrespected and demanded to get Audi Rep’s number because it was obvious that this GM did not know how to treat their valuable customer. He also said all those in front of his sales people which shows that he’s clearly not fit for a GM position at any kind of dealership.
My counter offer to Selim was that he will give me more than Carmax and he does not make not a single dollar on the vehicle he sells to me. not even a hold back, he said he could not do that. He then challenged me if I can sell the vehicle for more somewhere else, then go ahead and do it and come back to them to complete the transaction.
IS HE EFFING out of his mind? Why the heck would I go sell the vehicle somewhere else and basically let him off the hook? This was his dealership’s fault, and he was not even trying to make this right, obviously only interested in maximizing the profit on this trade in and selling new vehicle (putting 1 more on the board for them..).
Next day, I contacted the AUDI USA, and rep was very understanding of the situation and told me that he would talk to GM to see if they can come to a resolution. Audi Rep got back to me 2 days later, saying that it was dealership’s fault, so they did not want to get involved.
So now ball was back at the GM, he matched the carmax and gave in on the holdback. At this point, I did not even want to deal with AUDI ever again, but since they are getting 1 more sale on the board, I did ask them to either take off destination / processing fee out because I had paid them once before OR offer extended warranty on the new car as well. He of course said no, did not want to deal with me any longer.
One extremely bad dealership experience / and experience of AUDI USA not taking care of their customer with the 2nd Audi, I was very disappointed and ready to move on at this point.
I also honestly feel like I was discriminated because of my age and race. I wonder if I was a older Caucasian male, whether he would be able to disrespect customer that rudely. I felt almost embarrased to go back to the dealership after he cut me off and said I had no idea what I was talking about..
In the end, guess what happened..?
Nothing got resolved, and because I’m being tired of dealing with Audi,
I just treated Audi incident as total bad luck, and ordered BMW instead. Could not be any happier.
Audi will never earn my business ever again, and they have now lost valuable client.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
A4
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Service Technician
Mark
My Audi of Alexandria reviewI was told that a signal module would fix my problem 99% of the time, but told my Warrenty that it just may fix the car, so they went with of coursek the ceaper onek rather than get a transsmisson altogtherk which i had to pay over $800 dollars for, now it didnt fix it ,and he knew that, but just to get paid more than once .$1600 form PWI warrenty and over $800 form me. Oh Now he calls the warrenty people back saying that it deffently needs a tarnssmisson, but i have to pay over $1500 to get it fixed, I think they should take the $800 form the $1500 which would be more reasonable to pay i think this is wrong, but i will have my lawyer on this, this is just not right.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
Audi
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Service Technician
My Audi of Alexandria reviewI’ll be brief, the car itself seems like a solid vehicle. However, mine happens to be one of the small percentages of vehicles that are sold in the US called “Lemon’s”. I know this b/c it spent 61 documented days in the shop (so my ratings are over all the shop experience I’ve had) in the first 3 months that I owned it, and yes, I bought it brand new.
Not only was the dealership unable to fix the car, I was told to butt out when offering a suggestion and that the tech’s can handle it. Clearly they could not.
VA lemon law states that a car that’s been in the shop over 30 days, is clearly a lemon and there are vehicle buy back guidelines. Needless to say, it is 5 months later, and the dealership is fighting not only my lawyer, but Audi Corporate to not do the right thing in taking their problem car back.
I’m not sure if this falls under sales or service, but be ware this dealership. I will never shop nor get service done on my vehicle there ever again. I’m not even sure I want to consider purchasing another Audi after this head ache.
Patronize them at your own risk, or just pass by all together.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2003
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Vehicle make
Audi
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Service Technician
Brian
My Audi of Alexandria review