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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Do not remember
My Grubbs Infiniti reviewI was recommended by a friend and I will definitely recommend Grubbs to others.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ryke
My Grubbs Infiniti reviewWe found a car on the internet through our banks car buying service. Ryke Hatcher called me within 5 minutes of submitting the request. When we arrived for our test drive, the car had been detailed before our arrival.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Matt
My Grubbs Infiniti reviewOur sales rep Matt Smith greeted us at the door and stayed with us. If he could not answer the questions he went and found someone who could. This the second car we have brought from Grubbs and will buy another one again.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
I'm not sure
My Grubbs Infiniti reviewFirst and foremost he listened. I shared with him my wants and needs and he tailored it to me and my vehicle. I never once felt that I was being pushed in any direction.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ralph
My Grubbs Infiniti reviewRalph Kinchen has been the sales person that I have now purchased two infiniti’s with. I would not have went back to him if I did not think he was good. He was better then good he was great.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Not sure
My Grubbs Infiniti reviewThe facility is brand new and even though the move-in had just been completed, everyone seemed organized and prepared to execute the transaction without any confusion. Great new location!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
I'm not sure
My Grubbs Infiniti reviewLoved the new facility, we were treated like royalty though we are just ordinary people. It didn’t feel like a gimmick because everyone we passed greeted us and was friendly and welcoming and helpful. I will buy my next vehicle from Grubbs Infiniti.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mr. Godfrey
My Grubbs Infiniti reviewMr. Godfrey was a wealth of knowledge during the entire process. I would definitely purchase my next vehicle from him in the future.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ken
My Grubbs Infiniti reviewKen returned the car to my home. Exceptional service. My lease for the g37 is coming up & Ken & I are talking about the new trade.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gene
My Grubbs Infiniti reviewGene was a pleasure to deal with….he was very professional through our entire experience and we would recommend him to anyone looking to purchase through Grubbs.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jeffrey
My Grubbs Infiniti reviewJeffrey was awesome. On a rough weather day he went above and beyond to make sure we are satisfied with the model and walked us through with all available packages.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Not sure
My Grubbs Infiniti reviewPrice was always available to talk with, and worked hard to get us a car that suited our needs best!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Not sure
My Grubbs Infiniti reviewHe was very straight forward with answers to our questions and was knowledgeable about Infinity products.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe
My Grubbs Infiniti reviewJoe O’Day was wonderful to work with and ensured everything was exactly to my requirements!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Marc
My Grubbs Infiniti reviewMarc is amazing. In the past, when purchasing cars at other car dealerships, it was a very stressful experience…. but not with Marc. He actually made the experience relaxing. This makes me want to never buy a car from anyone else but Grubbs!!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Nick
My Grubbs Infiniti reviewRichard emailed details while work was being performed. 🙂
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
George
My Grubbs Infiniti reviewAlready have several times over. Great place.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Not sure
My Grubbs Infiniti reviewThe service specialist was great in the service I needed – fast and courteous.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
I'm not sure of the name
My Grubbs Infiniti reviewExcellent and this time they reset the maintenance reminder which was not done on the 3600 mile service and I had to turn it off each time I started the car. Very important to do this every time.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Richard
My Grubbs Infiniti reviewCar was ready for pick up, cleaned and repaired. Richard went over all the work that had been performed and when next work that would need to be accomplished and when.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Everyone
My Grubbs Infiniti reviewEveryone was nice and they ask have you been taken care of.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Richard
My Grubbs Infiniti reviewRichard Orpeza, as always, provided superior customer satisfaction.
Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
I'm not sure
My Grubbs Infiniti reviewFast process, I called prior to pick, & I was told that all my concerns were met.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Richard
My Grubbs Infiniti reviewRichard Oropeza was the service consultant and he was courteous, professional and thoroughly explained what needed to be done and the cost of doing it. There were no surprises when I returned to pick up my vehicle. Stress free experience.
Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
I'm not sure
My Grubbs Infiniti reviewI did not have to drive the car to the facility, however, every time I have visit the dealership facility; always have been a great.
Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mark
My Grubbs Infiniti reviewMark provided one the most exceptional experiences I have had in the closing process. I was in auto finance for 25 years and have bought and financed many vehicles. The dealership is lucky to have him “Posted as service per authority of the business, review was written by customer.”
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Bobby
My Grubbs Infiniti reviewThis is the second time we purchased cars from Grubbs Infiniti. Between Bobby Nicholson, Pete, and Robert Olsen, they made my purchase very easy and fast.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2012
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Vehicle make
Infiniti
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Service Technician
Brad
My Grubbs Infiniti reviewI can always rely on Brad to provide timely updates on my car service and straight-forward information about what services need to be performed. I was out within 45 minutes with no appointment!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Nick
My Grubbs Infiniti reviewNick was also friendly, professional, and helpful. I did not feel rushed or pressured.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe O'day and Mike Rabbass
My Grubbs Infiniti reviewJoe O’day and Mike Rabbass were not pushy. Both were very personable and helpful. No hassle. Mike stayed late to help us.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
brad ogle
My Grubbs Infiniti reviewBrad Ogle has been my advisors since I purchased my G35 and has always provided excellent service.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
brad
My Grubbs Infiniti reviewAll my appt’s have been great, just keep up the outstanding job! Love Grubbs Infiniti
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
everyone was great
My Grubbs Infiniti reviewI love the place they have always treated me with first class, ever since I walked in and leased my car. I love my car and I am not looking forward to the end of my lease. Thanks
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Robert
My Grubbs Infiniti reviewI enjoy the service i got when i bought the car and the service when i bring it in, and the atmosphere of the waiting area.. Only shop i have been to and actually enjoyed the wait for my car. the set up is great.. TV, great coffee, wireless and the Quiet room. Perfect.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Grubbs Infiniti review-
Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Louie
My Grubbs Infiniti reviewMy sales rep was great – very knowledgeable and easy to work with. The finance manager was respectful and very helpful in getting the deal finalized. All and all, it was the best car buying experience I have had. I would, and have, recommend Grubbs Infiniti to others.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Name of Your Salesperson
mike
My Grubbs Infiniti reviewEvery bit of service I have received at Grubbs has been outstanding. Everyone is very professional, cordial and helpful. It’s always a pleasant experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Name of Your Salesperson
bruce jones
My Grubbs Infiniti reviewThe salesmen were very professional and knowledgeable about the car. Very pleasant experience as has been my last three auto purchases made here before. Bruce Jones gave perfect assistance this time! Very happy!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
ken
My Grubbs Infiniti reviewKen has been extremely efficient and helpful in every instance. He’s listened well and considered every alternative manner in which he can assist me in reaching best possible decisions, and great attitude the entire time!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe/Mike
My Grubbs Infiniti reviewExcellent communication and diligence. Everyone was well mannered and professional. I was very impressed by Grubbs Infiniti. Joe and Mike made the whole process enjoyable. They are both great salesmen. They picked me up from my home to purchase the car so I wouldn’t need anyone to drive my old car back.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gary
My Grubbs Infiniti reviewI just met Gary at this dealership and he sold me my brand new FX50 and I love it! My experience was memorable and tons of fun, he was professional..helpful… eager to please and even sat for an hour with me to go over Options with me and finance team was incredible I got a great deal and am very happy with my purchase! Thank you!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Grubbs Infiniti reviewThroughout the whole sales process there was a good attitude and I felt as if they appreciated my business. It was very pressure free and not pushy. Our salesman was really good. We had test drove the car several months prior to purchasing the car.. I was really impressed by his soft approach. After some time had passed I was ready to buy the car and chose Grubbs Infiniti because of my pleasurable experience. Throughout the whole sales process there was a good attitude and I felt as if they appreciated my business. It was very pressure free and not pushy.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Louie
My Grubbs Infiniti reviewI just met the coolest team on the block! I am a single mother and needed to upgrade to an SUV pretty soon I’ve had my old Infiniti 2001 QX4 that I’ve looooooved for years and has served me well but it was time for a new one so I met a few people there that really went above and beyond to make me happy. I’ll keep this short and simple but the entire team was committed to giving me a good deal and making sure the payments were within my means….
Especially Louie that guy was unbelievable, he was such a nice guy and even spent an hour with me showing me options on my new 2010 Infiniti FX and I feel very happy about my purchase, I’m comfortable with the price and definitely excited about the stylish new SUV I just got heheheh! To all @ Infiniti Grubbs, thank you for a wonderful experience!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
QX4
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Service Technician
Brant Russel
My Grubbs Infiniti reviewI like how I can just drop my car in the Service department without having to schedule in advance. I really like your new Express Lane Service a lot! I also like your new waiting area because I can sit in a room where there is no TV. I will definitely come back for future routine maintenance since you guys did a wonderful job with meeting my overall satisfaction. Thank you Grubbs Infiniti.
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Vehicle serviced for
Maintenance
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Vehicle year
2010
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Vehicle make
G35 Sport Coupe
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Service Technician
Matthew
My Grubbs Infiniti reviewThe service consultant was great at Grubb’s Infiniti! Matthew is one of the best service consultants I have ever dealt with. Next time I have my car serviced, I will schedule the appointment through Matthew! He fully explain the work to be performed before starting, I appreciate that. Thank you once again for the great service!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
G37
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Service Technician
Joe
My Grubbs Infiniti reviewPaid Grubbs Infiniti a visit last month, my overall experience was enjoyable. I do not have any complaints regarding my service. Nice & knowledgeable employees that also very helpful and timely! This was the quickest and most enjoyable car buying experience I have ever had!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tim
My Grubbs Infiniti reviewPurchased the new 2010 Infiniti G37 Coupe at Grubbs Infiniti last weekend. Thank you for being such a great advisor financially and car wise! You guys are my car gurus, no doubt about it! I will continue to say thing words to my friends, family, and co workers about Grubbs Infiniti, please keep up the good job!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tim
My Grubbs Infiniti reviewWent to Grubbs Infiniti, told them I wanted this and wanted that…I was pretty much giving them a hard time. Surprisingly, I was still treated with respect! They listen attentively in order to understand the source of my frustration. Very professional I must add! At the end of the day, they were able to meet my high demand as well as my satisfaction! 5 stars for a great customer service and very professional on handling difficult customer like myself. Well done!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Grubbs Infiniti reviewContacted the dealership and did not get a reply for 48 hours. I dropped by to speak with the associate whom I contacted via the internet with my trade in. The car was looked at but they couldn’t give me a quote that day. They got back to me 30 hours later. I have owned 16 vehicles in the last 10 years and it has never taken more than 5 minutes after inspection to get the trade in value. The quote was 3 grand under Blue Book Trade in so I found another Infiniti dealership which was offering 7K off the same vehicle. Sent them pictures and information about my trade in. They offered 3K more for the trade in than Grubbs. Grubbs offered to meet in the middle which was still much more. No thanks, with the poor service I received I would rather drive 4 hours to San Antonio to get better service and get a much better deal. The guys at Gunn Infiniti were awesome and took care of me. I took the FX35 to Grubbs today just one week after purchasing the vehicle for an accessory. It apparently was an inconvenience even though scheduled and the person that completed the install left a huge grease stain on the white carpet. We will see how they handle fixing the stain they left in my brand new FX.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Pete Hawkins
My Grubbs Infiniti reviewShopping during the end of year sales is fun 😀
We decided to check out the Infiniti G series (certified or new) as our last option against our leading choice of a TSX. I saw that Grubbs was advertising $4500 off new G37s and had a large selection of certified used G35s. Pete met us when we arrived and explained he was the Internet sales manager and proceeded to show us multiple cars. We test drove 4 (2 new & 2 used). It was a very low key, no pressure experience.
Sitting in his office we started discussing numbers on a new G sedan. My must trade was a 97 Volvo T5 with a broken odometer, cracked windshield, check engine light on, bad paint but running good. All the other dealers I had talked to so far were saying $300-500 for the trade. Grubbs gave me $1000 plus another $1000 off the list and threw in free tinted windows. They gave us a new G37 loaner for the night while they prepped my car for pickup the next morning.
In the finance office it was a straight forward no “thank-you” on the various offers – again no heavy pressure. Grubbs in-house financing even beat my credit union by 1/2 a point – 3.49%. An excellent experience all around.