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The 2010 Fusion had scuffed hub caps. I told Frank Payne I would buy care if they replaced the 2 right side hub caps.It took three weeks about 10 emails to get one. Now its been a little over 6 weeks and still nothing. I have been very pateint waiting on the last one. I guess at this point I will have to go sit at dealer ship with a sign on back of care telling everyone on their lot how they do not take care of the promises. Frank has not responded once to any email. I have only received emails from Dennis in they Internet dept. Telling me they are working on i. At this point IK dont think I will get it. I would not ever buy a car there again.