Frontier Toyota is your full-service Toyota dealership located in Valencia, providing new and preowned Toyota cars, trucks, and sport utility vehicles serving Valencia, San Fernando and the surrounding areas of Ventura County. Our Toyota factory-trained service technicians have the latest information to keep your Toyota vehicle running at peak performance.
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Avoid this dealership as they play the monthly payment game when you go to buy a new car. They will ask you how much you can afford to pay per month and then slowly work up the amount until you are paying more than you would pay at an other dealer. When they add an other $50.00 to your monthly payment consider that over 48 months it comes to $2400.00 extra that you will pay over the life of the loan.
Look at the amount you are overpaying and you will find that it’s cheaper to buy a car someplace else.
I arrived at the service station right on time at 9.00am for the first 5000 miles service for the Camry I leased from Frontier. Joe was busy with a guy in the service room so asked me to wait at the waiting area, and did not attend to me till 9.30am. He then tell me service is going to take one hour (as promised while I called to make the apporintmen) , but change to 1.5 hrs saying today’s has too many car for servicing because when I said I arrive here on time at 9.00am so I should have the service done by 10.00am.
So I request him to please call the technician explain the situation and priortize the work on my car since there were so many car ahead of mine, but he kept saying is going to take 1.5hrs and refer me to his manager if I wasn’t happy about it. Not only he has no respect for the customer’s time and I felt mistreated and discriminated by him with his gesture. My employee of this attitude would have got fire long time ago not to mentioned there were many humber and job needing peoples on the line waiting to be offered a job. My perosnal feeing is the mentality of Dealer like this always think that if you like Toyota and you live in Valencia, you have no other choice but to come to Frontier.
This day is different from before, I had more choices other than Toyota and may be Honda. Frontier will sure be my last Dealer I want to step in ever.
I am writing this review while waiting at the Lobby.
YOUR SERVICE ADVISOR ARE RIPPING OFF HONEST CUSTOMERS. MY WIFE TOOKED HER 4 RUNNER FOR A TRANSMISSION FLUID CHANGE.THE ADVISOR TOLD HER IT WILL COST HER $215.00.A MONTH AGO I CALLED FRONTIER AND WAS QUOTED $89.00 FOR THAT SERVICE.BOTH ADVISOR & MECHANIC TOLD MY WIFE THAT MY 4 RUNNER DOESN’T HAVE A DIP STICK AND THAT I WOULD TAKE 3 HOURS FOR THE SERVICE. I CAN’T BELIEVE HOW THIS COMPANY GET AWAY WITH THIS CRAPPED.
This dealership is very dishonest in their deal making. Be sure to read purchase agreements carefully and do not trust anything that the sales person says. They lied in many areas with our deal. Lied about credit score, trade in price, and financing rate.
There are many other places that you can buy a Toyota! Stay away from this one!
I gave 0 stars on everything except financing,greeting and pricing
Here is what I wrote to Frontier toyota and toyota motor corp.These people are very dishonest and would buy somewhere else so you don’t get ripped off by them.
customer relations manager never contacted us sales manager did.I thought I was talking to the Customer Relations Manager. A gentleman named Bob Corson is who I talked to, and he is not the Customer Relations Manager, he is Director of Sales. My name is Mark Stewart, and my wife and I bought a 2010 Sienna from Frontier Toyota. This is the second Sienna from Frontier that we have bought and sadly it will be our last if this is not resolved. (We had originally considered purchasing the Sienna from Hamer Toyota, because they actually had our first color choice, but we chose to go to Frontier since we had been customers before). This was a horrible experience for us as we are struggling very bad in this economy. We were told we were getting a new six speed transmission all new for this year. Being that we live 30 miles away, I called and talked to KB on the phone telling him that we were looking to purchase a Sienna. When we got to the dealership, even though KB was there, he sent Leon to talk to us. KB didn’t come out until we were considering not making the purchase. Leon said over and over again on how great the six speed trans is. Second, we made a deal for invoice on the Sienna, which I had even discussed with KB over the phone–otherwise, we wouldn’t have made the 30 mile trip with our two kids if it looked like it wouldn’t happen. I told KB I would never buy a car at msrp and that I wanted it for invoice like we talked about on the phone. When figuring out the deal, he wrote it down for $28,500 and he said that was invoice. Now mind you we had been at your dealership for over 2 hours with a 3 year old and a 5 year old, and we were completely burnt out by the time we were to sign the contract, and KB and Leon said they would get us out of there asap and that we just needed to sign the contract and then we would be good to go. So I did not think I had to completely read over the contract because I trusted Leon and KB–we just thought we had to sign and then we could go so we could take the kids home and put them to bed since it was so late by then. We didn’t even have the car yet, as it was being brought from another dealership. We went the next night to pick it up. Because it was Christmas Eve, we felt very rushed when we got there (no one had informed us that the dealership was closing early), and some of our accessories were missing (the two pairs of wireless headphones and the remote for the DVD player). We went straight from the dealership and drove right to my parents’ house to celebrate the holiday. My dad asked to see the contract. He noticed that we paid msrp, and I told him, no we paid invoice, which was $28,500. He said, “Didn’t you read the contract?”, and I said, “No they told me I was getting the Sienna for invoice.” He was right they charged me msrp, so my fault is trusting your sales men! I was upset. I told him that the sales man had also told us that it was a six speed transmission, so we went to take a look and see if that’s true. Guess what? It’s a five speed. So I do some research on the internet and guess what–invoice is $27,500 according to Edmunds.com and there is a 2011 coming out in little over a month and that’s the Sienna with the six speed transmission. Now I don’t have a problem with keeping this 2010 Sienna but I have a problem with being charged msrp on a vehicle that is going to be a late model in a month and is supposed to be a six speed transmission if I am to believe what the sales man told me. I talked to Bob Corson today and he wants to give me the platinum warranty, which I don’t want or need because I have owned 7 Toyotas in my life and never had a problem with any of them. So he offers me $500 in accessories. I am sorry, but Toyota’s invoice and Edmunds invoice on this 2010 Sienna is $27,500 so there is a difference of $3000, so what is the true invoice? I am willing to take $2000 in accessories if the invoice is $27,500 that would mean a $1000 profit for Frontier and a $1000 over what we should have been charged. Let’s make this a win-win situation not a lose-lose. I want to recommend your dealership to family and friends and I want to be happy in knowing I received a fair deal. I want to be able to buy another car from your dealership in 3 to 4 years. But if you’re not willing to work it out, all I can say is we all lose. I don’t understand how this dealership feels it is justified in charging us msrp? Secondly they would still make a $1000 profit to what is described above and everyone could be happy. Are they so greedy that they want to lose a loyal Toyota customer forever? Read Yelp on their dealership and read Yahoo reviews on their dealership– they are not good. In fact, most all are 1 star.We all can’t be wrong. I love Toyota vehicles, but this experience tells me not to buy Toyota anymore. If Toyota has no say on how their dealerships conduct business and are not honest with their customers, then I won’t be buying Toyota anymore. And yes, I was lied to by Frontier– my wife and I know what they told us. I’d rather get nothing and have my integrity intact–unlike Frontier.
Here is what I wrote to Frontier toyota and toyota motor corp.These people are very dishonest and would buy somewhere else so you don’t get ripped off by them.
customer relations manager never contacted us sales manager did.I thought I was talking to the Customer Relations Manager. A gentleman named Bob Corson is who I talked to, and he is not the Customer Relations Manager, he is Director of Sales. My name is Mark Stewart, and my wife and I bought a 2010 Sienna from Frontier Toyota. This is the second Sienna from Frontier that we have bought and sadly it will be our last if this is not resolved. (We had originally considered purchasing the Sienna from Hamer Toyota, because they actually had our first color choice, but we chose to go to Frontier since we had been customers before). This was a horrible experience for us as we are struggling very bad in this economy. We were told we were getting a new six speed transmission all new for this year. Being that we live 30 miles away, I called and talked to KB on the phone telling him that we were looking to purchase a Sienna. When we got to the dealership, even though KB was there, he sent Leon to talk to us. KB didn’t come out until we were considering not making the purchase. Leon said over and over again on how great the six speed trans is. Second, we made a deal for invoice on the Sienna, which I had even discussed with KB over the phone–otherwise, we wouldn’t have made the 30 mile trip with our two kids if it looked like it wouldn’t happen. I told KB I would never buy a car at msrp and that I wanted it for invoice like we talked about on the phone. When figuring out the deal, he wrote it down for $28,500 and he said that was invoice. Now mind you we had been at your dealership for over 2 hours with a 3 year old and a 5 year old, and we were completely burnt out by the time we were to sign the contract, and KB and Leon said they would get us out of there asap and that we just needed to sign the contract and then we would be good to go. So I did not think I had to completely read over the contract because I trusted Leon and KB–we just thought we had to sign and then we could go so we could take the kids home and put them to bed since it was so late by then. We didn’t even have the car yet, as it was being brought from another dealership. We went the next night to pick it up. Because it was Christmas Eve, we felt very rushed when we got there (no one had informed us that the dealership was closing early), and some of our accessories were missing (the two pairs of wireless headphones and the remote for the DVD player). We went straight from the dealership and drove right to my parents’ house to celebrate the holiday. My dad asked to see the contract. He noticed that we paid msrp, and I told him, no we paid invoice, which was $28,500. He said, “Didn’t you read the contract?”, and I said, “No they told me I was getting the Sienna for invoice.” He was right they charged me msrp, so my fault is trusting your sales men! I was upset. I told him that the sales man had also told us that it was a six speed transmission, so we went to take a look and see if that’s true. Guess what? It’s a five speed. So I do some research on the internet and guess what–invoice is $27,500 according to Edmunds.com and there is a 2011 coming out in little over a month and that’s the Sienna with the six speed transmission. Now I don’t have a problem with keeping this 2010 Sienna but I have a problem with being charged msrp on a vehicle that is going to be a late model in a month and is supposed to be a six speed transmission if I am to believe what the sales man told me. I talked to Bob Corson today and he wants to give me the platinum warranty, which I don’t want or need because I have owned 7 Toyotas in my life and never had a problem with any of them. So he offers me $500 in accessories. I am sorry, but Toyota’s invoice and Edmunds invoice on this 2010 Sienna is $27,500 so there is a difference of $3000, so what is the true invoice? I am willing to take $2000 in accessories if the invoice is $27,500 that would mean a $1000 profit for Frontier and a $1000 over what we should have been charged. Let’s make this a win-win situation not a lose-lose. I want to recommend your dealership to family and friends and I want to be happy in knowing I received a fair deal. I want to be able to buy another car from your dealership in 3 to 4 years. But if you’re not willing to work it out, all I can say is we all lose. I don’t understand how this dealership feels it is justified in charging us msrp? Secondly they would still make a $1000 profit to what is described above and everyone could be happy. Are they so greedy that they want to lose a loyal Toyota customer forever? Read Yelp on their dealership and read Yahoo reviews on their dealership– they are not good. In fact, most all are 1 star.We all can’t be wrong. I love Toyota vehicles, but this experience tells me not to buy Toyota anymore. If Toyota has no say on how their dealerships conduct business and are not honest with their customers, then I won’t be buying Toyota anymore. And yes, I was lied to by Frontier– my wife and I know what they told us. I’d rather get nothing and have my integrity intact–unlike Frontier.
Here is what I wrote to Frontier toyota and toyota motor corp.These people are very dishonest and would buy somewhere else so you don’t get ripped off by them.
customer relations manager never contacted us sales manager did.I thought I was talking to the Customer Relations Manager. A gentleman named Bob Corson is who I talked to, and he is not the Customer Relations Manager, he is Director of Sales. My name is Mark Stewart, and my wife and I bought a 2010 Sienna from Frontier Toyota. This is the second Sienna from Frontier that we have bought and sadly it will be our last if this is not resolved. (We had originally considered purchasing the Sienna from Hamer Toyota, because they actually had our first color choice, but we chose to go to Frontier since we had been customers before). This was a horrible experience for us as we are struggling very bad in this economy. We were told we were getting a new six speed transmission all new for this year. Being that we live 30 miles away, I called and talked to KB on the phone telling him that we were looking to purchase a Sienna. When we got to the dealership, even though KB was there, he sent Leon to talk to us. KB didn’t come out until we were considering not making the purchase. Leon said over and over again on how great the six speed trans is. Second, we made a deal for invoice on the Sienna, which I had even discussed with KB over the phone–otherwise, we wouldn’t have made the 30 mile trip with our two kids if it looked like it wouldn’t happen. I told KB I would never buy a car at msrp and that I wanted it for invoice like we talked about on the phone. When figuring out the deal, he wrote it down for $28,500 and he said that was invoice. Now mind you we had been at your dealership for over 2 hours with a 3 year old and a 5 year old, and we were completely burnt out by the time we were to sign the contract, and KB and Leon said they would get us out of there asap and that we just needed to sign the contract and then we would be good to go. So I did not think I had to completely read over the contract because I trusted Leon and KB–we just thought we had to sign and then we could go so we could take the kids home and put them to bed since it was so late by then. We didn’t even have the car yet, as it was being brought from another dealership. We went the next night to pick it up. Because it was Christmas Eve, we felt very rushed when we got there (no one had informed us that the dealership was closing early), and some of our accessories were missing (the two pairs of wireless headphones and the remote for the DVD player). We went straight from the dealership and drove right to my parents’ house to celebrate the holiday. My dad asked to see the contract. He noticed that we paid msrp, and I told him, no we paid invoice, which was $28,500. He said, “Didn’t you read the contract?”, and I said, “No they told me I was getting the Sienna for invoice.” He was right they charged me msrp, so my fault is trusting your sales men! I was upset. I told him that the sales man had also told us that it was a six speed transmission, so we went to take a look and see if that’s true. Guess what? It’s a five speed. So I do some research on the internet and guess what–invoice is $27,500 according to Edmunds.com and there is a 2011 coming out in little over a month and that’s the Sienna with the six speed transmission. Now I don’t have a problem with keeping this 2010 Sienna but I have a problem with being charged msrp on a vehicle that is going to be a late model in a month and is supposed to be a six speed transmission if I am to believe what the sales man told me. I talked to Bob Corson today and he wants to give me the platinum warranty, which I don’t want or need because I have owned 7 Toyotas in my life and never had a problem with any of them. So he offers me $500 in accessories. I am sorry, but Toyota’s invoice and Edmunds invoice on this 2010 Sienna is $27,500 so there is a difference of $3000, so what is the true invoice? I am willing to take $2000 in accessories if the invoice is $27,500 that would mean a $1000 profit for Frontier and a $1000 over what we should have been charged. Let’s make this a win-win situation not a lose-lose. I want to recommend your dealership to family and friends and I want to be happy in knowing I received a fair deal. I want to be able to buy another car from your dealership in 3 to 4 years. But if you’re not willing to work it out, all I can say is we all lose. I don’t understand how this dealership feels it is justified in charging us msrp? Secondly they would still make a $1000 profit to what is described above and everyone could be happy. Are they so greedy that they want to lose a loyal Toyota customer forever? Read Yelp on their dealership and read Yahoo reviews on their dealership– they are not good. In fact, most all are 1 star.We all can’t be wrong. I love Toyota vehicles, but this experience tells me not to buy Toyota anymore. If Toyota has no say on how their dealerships conduct business and are not honest with their customers, then I won’t be buying Toyota anymore. And yes, I was lied to by Frontier– my wife and I know what they told us. I’d rather get nothing and have my integrity intact–unlike Frontier.
Here is what I wrote to Frontier toyota and toyota motor corp.These people are very dishonest and would buy somewhere else so you don’t get ripped off by them.
customer relations manager never contacted us sales manager did.I thought I was talking to the Customer Relations Manager. A gentleman named Bob Corson is who I talked to, and he is not the Customer Relations Manager, he is Director of Sales. My name is Mark Stewart, and my wife and I bought a 2010 Sienna from Frontier Toyota. This is the second Sienna from Frontier that we have bought and sadly it will be our last if this is not resolved. (We had originally considered purchasing the Sienna from Hamer Toyota, because they actually had our first color choice, but we chose to go to Frontier since we had been customers before). This was a horrible experience for us as we are struggling very bad in this economy. We were told we were getting a new six speed transmission all new for this year. Being that we live 30 miles away, I called and talked to KB on the phone telling him that we were looking to purchase a Sienna. When we got to the dealership, even though KB was there, he sent Leon to talk to us. KB didn’t come out until we were considering not making the purchase. Leon said over and over again on how great the six speed trans is. Second, we made a deal for invoice on the Sienna, which I had even discussed with KB over the phone–otherwise, we wouldn’t have made the 30 mile trip with our two kids if it looked like it wouldn’t happen. I told KB I would never buy a car at msrp and that I wanted it for invoice like we talked about on the phone. When figuring out the deal, he wrote it down for $28,500 and he said that was invoice. Now mind you we had been at your dealership for over 2 hours with a 3 year old and a 5 year old, and we were completely burnt out by the time we were to sign the contract, and KB and Leon said they would get us out of there asap and that we just needed to sign the contract and then we would be good to go. So I did not think I had to completely read over the contract because I trusted Leon and KB–we just thought we had to sign and then we could go so we could take the kids home and put them to bed since it was so late by then. We didn’t even have the car yet, as it was being brought from another dealership. We went the next night to pick it up. Because it was Christmas Eve, we felt very rushed when we got there (no one had informed us that the dealership was closing early), and some of our accessories were missing (the two pairs of wireless headphones and the remote for the DVD player). We went straight from the dealership and drove right to my parents’ house to celebrate the holiday. My dad asked to see the contract. He noticed that we paid msrp, and I told him, no we paid invoice, which was $28,500. He said, “Didn’t you read the contract?”, and I said, “No they told me I was getting the Sienna for invoice.” He was right they charged me msrp, so my fault is trusting your sales men! I was upset. I told him that the sales man had also told us that it was a six speed transmission, so we went to take a look and see if that’s true. Guess what? It’s a five speed. So I do some research on the internet and guess what–invoice is $27,500 according to Edmunds.com and there is a 2011 coming out in little over a month and that’s the Sienna with the six speed transmission. Now I don’t have a problem with keeping this 2010 Sienna but I have a problem with being charged msrp on a vehicle that is going to be a late model in a month and is supposed to be a six speed transmission if I am to believe what the sales man told me. I talked to Bob Corson today and he wants to give me the platinum warranty, which I don’t want or need because I have owned 7 Toyotas in my life and never had a problem with any of them. So he offers me $500 in accessories. I am sorry, but Toyota’s invoice and Edmunds invoice on this 2010 Sienna is $27,500 so there is a difference of $3000, so what is the true invoice? I am willing to take $2000 in accessories if the invoice is $27,500 that would mean a $1000 profit for Frontier and a $1000 over what we should have been charged. Let’s make this a win-win situation not a lose-lose. I want to recommend your dealership to family and friends and I want to be happy in knowing I received a fair deal. I want to be able to buy another car from your dealership in 3 to 4 years. But if you’re not willing to work it out, all I can say is we all lose. I don’t understand how this dealership feels it is justified in charging us msrp? Secondly they would still make a $1000 profit to what is described above and everyone could be happy. Are they so greedy that they want to lose a loyal Toyota customer forever? Read Yelp on their dealership and read Yahoo reviews on their dealership– they are not good. In fact, most all are 1 star.We all can’t be wrong. I love Toyota vehicles, but this experience tells me not to buy Toyota anymore. If Toyota has no say on how their dealerships conduct business and are not honest with their customers, then I won’t be buying Toyota anymore. And yes, I was lied to by Frontier– my wife and I know what they told us. I’d rather get nothing and have my integrity intact–unlike Frontier.
I purchased a scion xb last year from this dealer, the only good experience I had buying the car was with the salesperson, he was very polite, after this day everything went down hill, the service dept is one of the worse places you can have your car service or repair:
1. they do not greet you and treated you with courtesy
2. the employees in this dept show too much affection between each other, if you know what I mean, they do it in front of customers
3. the way they handle customer’s concerns is below zero.
4. the service advisors know zilch, nada about cars, they do not even bother to get educated, any person can write a repair form
The service dept top manager had to take care of my car’ needs, which reflect poorly on his dept. They do not understand that are millions of people that will like to have a job that pays and these people actually will provide the customer service needed today, perhaps that is one reason that many business closed down. (people do not visit business when they treated poorly)
How important is to expect and receive a least some decent customer service??????
Is always being important to every single person, absolutey.
After this time I will start going someplace else, I prefer to travel far but a least will get respect and consideration.
my advise to you do not bother going there.:mad::mad::mad::mad::(:mad::mad: