Welcome to Frankel Acura located in Cockeysville, Maryland, your local Greater Baltimore Area Acura Dealer. We have an excellent selection of Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. Our Acura Service Department is committed to providing you with Superior Customer Service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Cockeysville Area. Call 888.532.4784 for your No-Obligation Internet Price Quote from our Internet Department.
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Before being overcharged (mileage from their recommended tow company), my TSX had a slipped timing chain. Inorder to ‘diagnose’ this issue, it only took them between 8AM (when I called them to explain my situation) until 9:10AM (when Joe called me back to tell me the news). $2700+/- in order to repair the timing chain and to replace 4 spark plugs. Thinking this quote was high priced for the level of service being explained, I had the vehicle towed to another Acura dealer who made their own diagnosis and repaired it for $1580(tax incl)- timing change replacement, gears and guides, 4 new spark plugs, a broken VTEC assy and cleaned out varnish and sludge buildup plus an oil filter change. Frankel charged me $240 for a ‘diagnostic’ check (included the time it took to ‘put back together’ the parts removed). When the vehicle was picked up by another towing company to take to the other Acura dealer, it was learned that only a single nut was holding the valve cover in place. All other removed parts were placed inside a cardboard box and left on the front seat for the next person to deal with. Hard to believe it took nearly an hour to have a Frankel service tech figure out how to install a single nut onto a valve cover. These are guys that are not to be trusted. The tech was very knowledgeable, but not responsible for final billing amounts – Joe the service rep was. After catching Joe in a number of lies and mistruths, out of obvious furstration of being caught lying about unjustifiable charges, Joe told me that I was the *only* person in his 16 year career that ever had a problem with being overcharged by their Acura’s recommended towing company and that I was the *only* customer (out of thousands of previous customers) who ever took issue with their billing practices. I guess I’m just unlucky on all counts. Needless to say, the other Acura dealer did an any outstanding job on repairing my vehicle – confirming everying that Frankel’s tech told me. It’s been running great ever since. As for Frankel Acura as an authorized dealer/service provider, I would steer clear of them if you’re looking for honest repair work to be performed. BTW… Joe also told me that he has no problem sleeping at night knowing he charges more than other dealers. What a piece of work that company is. I’m sure that the fact that I was from out of town didn’t help my cause either as it makes it that much easier to gouge someone if you’re so inclined to do so.
7/22/06- Went to Norris in Ellicott City. Decided on TL, first car they tried to make me take home had a 3”x 0.5” scratch so deep paint was gone (black showing). I was told it was nothing, and I could come back and get it painted, when the paint guy was there. I live 50 miles away, so then it was discussed that the salesman would meet me half way and bring a loaner and take my car. I finally asked if they had another TL on the lot. Again, I was never shown the car, and now it was pouring rain. I spent over 6 hours @ that dealership!!!
8/5/06- Second time washing my car, noticed the hood looked “blotchy”, like the paint hadn’t adhered. I looked @ different angles and it looked the same. I took the car to a local body shop and they saw the same thing.
8/9/06- Called Norris and spoke with Mr. Greene, he said it sounded like moisture under the clear coat. He passed me onto the service dept. and I was scheduled to come in on 8/22/06.
8/22/06- To Norris, Nelson took a quick look @ it and said it could be painted. I told him I thought I should have a “NEW” hood. He told me that the East Coast Rep. (Mr. Geiger) would have to approve that and he would call him and get back to me.
8/24/06- I called Nelson @ Norris, and he said the Rep. told him to do what ever he could to repair it. I asked what he planned on and he said they would paint it. By this time a friend of mine that does collision work looked @ it, and pointed out a dent in the center of hood, and several “fish eyes”. I decided I would call another Acura dealer closer too me and see what they said.
8/29/06- Two voice messages left with Caroline Prowling (customer relations manager @ Norris) one @ 9:26am and another @ 3:34pm, explaining what had been going on since my purchase. She NEVER contacted me. After two weeks of waiting I decided to go to Frankel.
9/13/06- Car assessed by service consultant (George) and in person by J. Gieger (Rep). The “spotted” paint and dent were noted, Mr. Gieger told consultant to call Norris as they are known to put a “coating” on their cars. I was told to come back and leave it so that body shop could look @ it.
9/21/06- (9 am) Car to Frankel to determine if “damage” occurred @ factory.
9/22/06- (5:35p) Frankel called, will replace hood, but shop backed up, I went and picked up car.
9/25/06- (8:15a) Frankel called to set up appt. for repair
10/3/06- (9:30a) Car to Frankel for repair
10/6/06- (5:30p) Picked up car, raining couldn’t really see until I got home and rain stopped. Noted were multiple “fish eyes”, dripped paint, scratch, bubbles, overspray on trim and headlights, distinct line on left. Fender where blended, and rut. Side hood has “splotchy” look.
10/7/06-(10:30) called Frankel to say that the paint job was unacceptable and I was put through to Joe, when I identified myself and told him what the problem was he made the comment that he thought they had just taken a hood off of another TL.
10/9/06- (2-3:30) Back to Frankel, showed George, he agreed and apologized. Will schedule another fix.
10/16/06- ( 9:45) Car to Frankel for repair
10/19/06-Went to pick up car, George and I looked @ car together. There was a scratch (approx 6”) on front of hood; more bubbles and the overspray on the headlights had been “carved” off, on two places of each lens cover. The body shop manager pulled in and we called him over to look @ things. He not only ignored me, but he told me they use their fingernail to get paint off of headlights and I curtly told him that NO fingernail did that. He then leaned over to consultant and said “you know this is never gonna end don’t ya, she’s never gonna be happy, I’m tellin’ ya this is never ending”, as if I wasn’t even there. I was convinced to leave car there, I was in tears now and did not want to leave it. But, George said to give him one more chance to get it right. He apologized for the manager (Doug Howard) and assured me it would be alright.
10/20/06-(4:15) Picked up car, it was backed into a spot @ dealership so we could really look @ hood. George and I went over it together and it looked great, new headlight covers and paint finally looked right. I took it home, and put it into the garage.
10/21/06-(11:20a) had garage door up so I could wash car. As my daughter pulled into driveway she saw something on the bumper. When she asked me what happened to the bumper, I couldn’t believe what I saw. There were about a dozen Gouges all about the same length and size running across the left half of the bumper. I called Frankel immediately and all I could do was leave a message for George. I took a picture, guessed @ George’s e-mail address and sent it along with a note.
10/23/06-(10:10a) Called George, hasn’t checked e-mail yet, he said he saw a note there about the car. I told him what I saw Sat. morning and he said he would check his mail and show picture to Scott (manager) and get back to me. I called back and he was @ lunch. When he called he apologized and said they would schedule a time to get me in again.
10/25/06-(11:02) Car scheduled to go in on 11/1/06
11/1/06-(3-4p) Car back to Frankel
11/2/06-Car ready, picked up and went over with George. I joked telling him maybe we should walk around the whole car together. The bumper looks good. As we came around the right side of the car it was noted to have several scratches on the fender in front of the wheel well. I was thankful he saw it with me, as I know there were doubts concerning the bumper. It is now scheduled to go in on 11/9/06 for these repairs.
I brought my car in for a recall. It was a disaster. They were late getting the work done which really impacted my plans to pick the car up. They never called me to give me an update on how long it was going to take. When I called I was on hold for 15 minutes. They told me they would call me ‘right back’ with an update- that didn’t happen.
I would never take my car here again for any work. For the service department of a supposed luxury car, I was underwhelmed to say the least.
Picked up my new MDX on Saturday…Great Service…Great Price…Great Car!!! No pressure! I was in and out and on our way to the beach…Way faster than previous dealerships I’ve dealt with…Will be back again and again and again. PS~Nice Facebook page also. Great info on there!! Happy in Hereford!!!
I negotitated the entire deal via the internet. When I arrived to the dealership everything was as promised. My new TL was cleaned and ready with all the accessaries I needed. Steve even had the time to set my personal settings and load my address in the nav system. He took the time to go over the entire car with me and helped me pair my phone. He even programmed his cell phone in case I have any questions….His sales manager, Ralph, was very nice and even gave me a gift! I will refer all my friend and family to Frankel Acura.
So my mother had been e-mailing Steve Davids of Frankel Acura for a deal on a 2010 TL-SH and a 2010 MDX. They live in NC and the deals were much better up here. She sent him an e-mail containing the vin, pictures and stated clearly the car was a manufacturers buyback. He then agreed that he would give them $7200 for her car if there was no physical damage he couldnt see (dents, bad engine or something).
This last friday after everything was agreed on my parents drove 8 hours from NC to purchase the cars. Everything was going fine. Until my dad told them to appraise the car. They did and offered us $3000. He said the car was a dealer buy back and that is the best he could do. He said he did not know before as he did not run a carfax. It was clearly stated in an earlier e-mail to him to run a car fax and that it had a dealer buyback.
Next step is we talk to his sale manager Ralph Rybicki who basically told us sorry we were screwed. At which point we started talking to frankel Auto Group VP Rich Giroux.
He told us to our faces that his salesman made a mistake and that we were both going to have to pay for it. They refused to honor the deal their salesman made after my parents drove 8 hours to spend ~$80,000. We ended up leaving and going down to Tischer Acura the next day and buying an MDX for $100 less.
To sum it up either
a) they lied to us the whole time and knew what the car was worth and figured once we were their we would go ahead and buy it.
b) Weaseled their way out of a written deal becuase making a few thousand dollars is that much more important then customers.
I had never purchased a car from a dealer before Frankel Acura and nothing prepared me for how much the salesman and the guy in financing lived up to the cliché stereotype of sleazy car salesmen. Not only did they pressure me to buy the car, but they harassed me on the phone by calling everyday to find out “when I was coming to get my new car” after I told them I was no longer interested because they wouldn’t negotiate AT ALL on the price. The only reason I bought my car from them was because I was looking for a specific type of car, used, and they were the only place that had one, but otherwise I would have loved nothing more than to walk out of there and never see them again. The sleazy guy in financing made several (in my opinion, intentional) errors in the paperwork that would have ended up making the car more expensive and without even asking he tacked on tags and title, which ended up costing me more. After buying the car and finding that there were problems with it that would expensive to fix (EX: they only gave me one key fob) they told me it was not their problem anymore. What a bunch of jerks.
brought my 2005 TSX last Friday for oil change mentioned if they could look at engine light that had recently come on,and provide me with radio code(I bought the car new from Frankel). Was told by Joe it would cost $100 for the radio code and $115 for checking out engine light which took all of 2 mins to plug hand held computer to car(advance Auto does this for free) and gives a trouble code. I was told engine code was because of a Bad battery. Bought new battery on Joe’s advisement $187 (on top of that and an oil change for $48 he also charged $25 shop materials for putting in the battery). 2 hours later engine light come back on..I call Joe Munoz he says to bring back on Monday morning…Monday comes and he tells me I need new catalytic converter $1250 plus $320 for o2 sensors…um so why the first diagnosis for new battery? On top of that Joe has the audacity to say to me “I don’t want to tell you how to maintain your car, but you should take better care of it!” I find that tone rude particulary since your in the service businesss, and you are wrong. I Bought the car from Frankel and expect a little respect and professionalism, and the right diagnosis! Let alone if I had not mentioned to check engine light when I brought it in for oil change, I’m sure another service writer would not have raped me for $115 diagnostic fee and would inform of any potential problems. Pissed at the service I recieved and the comment from Joe, I’m writing this review a week later