Seattle Ford Dealer Information
Evergreen Ford has proven itself as the premeire Northwest Ford Store in the state of Washington, serving the new and used car, truck, van and suv market for our customers in King County, WA. What that means to you, we have the staff skill and facilities to gain your trust and business for years to come. We serve customers all over from Kirkland, Seattle, Bellevue, Issaquah, Renton, Maple Valley, Redmond, Kent, and the rest of the Eastside, King County Washington. Give us a call to reserve your test drive appointment today @ 888.392.6901!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Evergreen Ford reviewHere is the letter I sent to the manager of this dealership and my experience
Hello,
I had obtained your email from the Evergreen Ford website. I have a huge issue with your dealership. First off I had purchased a vehicle through you guys on June 20th, last month. I had been very frustrated with the salesman and honestly felt like he was unknowledgeable with answering my questions and was completely inefficient with the whole process. I had run into multiple issues after the sale such as getting the documents (I had to call your dealership to have you resend out copies of the documents because it was not sent through certified mail which I could not believe because it is a very important information that I need when I register the car otherwise what was I supposed to do since the first original documents never came?) and now I have an even larger issue.
I picked up the vehicle today in Alaska. I got the vehicle home and noticed a couple of things wrong. First the Sirius Radio does not work, second the remote start does not work, third it is missing the second row floor mats, fourth the removable tray package, fifth the tires have been changed from 17” all-season tires to 18” sport tires, and lastly when I read tinted windows I was expecting tinted windows, not the slight tint it had (the website says tinted windows not solar tinted hence why I expect to be a darker tint as well when I had talked to Thomas specifically asking if the windows were dark tinted and he told me yes). I had called your dealership once I had realized these things and checking to make sure on both what I had printed out from your website about the vehicles features as well as the sticker advertisement that what was missing/not working/changed were in fact all on it. I had talked to a Mike Fulmer and in turned ended the phone more angry than before. I had told him what was wrong, missing, changed and he had told me that he will refer it to the salesman, Thomas, and have him call me back. I then responded that I do not wish to talk to Thomas due to previous experience and because the salesman has pretty much left me feeling frustrated and having to result to calling your dealership and having someone else take care of the problem. He then tells me that he cannot do anything but refer it to the salesman which starts to make me angry and I tell him again I do not advise that he has Thomas take care of this, that I do not want to deal with Thomas. He then tells me that he will not stay on the phone and be hollered at and to have Oscar, who actually bought the car, to call Thomas.
Your dealership has never dealt with Oscar, just me. This is my car. It is titled in my name. My husband used his x-plan for the pricing and that is why his name is on it. I have power of attorney for my husband and am the one who signed for him to purchase this car. Please explain to me why my husband has to call the dealership and have this resolved when he has never had a hand in this to begin with outside of the x-plan. I honestly felt like Mike Fulmer was sexist and refused to help me nor even listen to me. When your customer request that a certain person does not help them due to previous bad experiences is it your policy to force them to work with them? How do you keep customers if that is the case? Talking to Mike Fulmer has made me regret buying a car through your dealership. Feeling like he would have helped if my husband called verses me leave a very bad taste in my mouth and why I feel like he is sexist. I will admit I raised my voice at him, what he called hollering, due to the fact he was not listening to me when I said I did not want to deal with Thomas. I rarely have felt the need to contact corporate over a mangers behavior and feel that this was completely unacceptable and extremely rude. I just want what is missing from my vehicle, the items advertised to work, and the all-season tires that were advertised to come with the car because that is what is better suited for Alaskan terrain as well as weather not to mention what I had expected.
I do not want to deal with Thomas nor ever talk to Mike Fulmer ever again. I would like this resolved as quickly as possible.
Thank you for your time.
XXXX
the response that the manager, Tony Rehns, gave me was that it was MY responsibility to have checked the window sticker regardless of what THEIR website had advertised for my vehicle that was purchased. That I need to take my vehicle to get the broken items fixed and that there is nothing he could do about that, which I already knew but what angers me is that he assumes no blame. The dealership should have check items before it left the lot. That what his salesman said about the tint is essentially I needed to prove it because as far as he is concerned the glass is all tinted. the only resolve he gave me was that he is going to mail out the missing floor mats to me. He had called me quite defensive, essentially waiting for a fight by talking to me with slow words like I was a five year old and pushed all blame unto me, that I should have checked into what I was buying. I thought that was why I had to deal with a salesman since he got the commission from my purchase not me.
This dealership does not care about you. They will manipulate you and essentially give you the middle finger once the deal is done and they have their money. I do not recommend ever buying a car here and honestly if I could do it again I would never have done so. I hope this review prevents someone the frustration and stress this dealership has caused me.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Scott Mabry
My Evergreen Ford reviewDecided to buy a used truck that had been modified and negotiated the price over the phone. I was informed the truck needed a tune up and it was currently getting done but would increase the cost, I agreed. After flying there, Scott picked me up at the airport. Within 1 mile of driving it the truck was cutting out. I was informed I could pay more to complete the tune up (they only did part of it) or fly back home. At this point frustrated I agreed to pay more again (now twice for the tune up). It was finished, I bought the truck and never wanted to deal with them again.
After driving the truck back to Idaho (7 hours), I took it into a local tire company, Les Schwab, and asked them to rotate the tires and asked how much tread was left on them. Scott informed me via email and phone that the tires were “like-new”. In actuality they were under 40% tread left, not “like-new”.
I left a message for the owner , Tony, to call me regarding this. He had the negative, interrupting, rude attitude and said tuff, you can sue us it’s your fault you didn’t know how to gauge tire tread life. No apology was given for the written lies about the tread or anything.
I wouldn’t send me worst enemy to these men or this dealership. How they have stayed in business is beyond me. Maybe I was just unlucky to encounter both of them.
Horrible experience!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike Cook
My Evergreen Ford reviewEvergreen Ford Dealer is committing fraud by lieing to customers about the policies regarding Ford’s offer of 0% financing. Evergreen Ford forced me to pay full MSRP if I choose 0% financing from Ford. After buying the vehicle, I discovered this is not the policy of Ford.
Regardless of what spin Evergreen tells you, do yourself a favor and drive 20 miles to the south and visit any other Ford dealer for 10% less then Evergreen Ford.
Evergreen Ford are snake oil salesman. This dealer should not be allowed to sell new Ford vehicles by the Ford Motor Company. I will not drive a Ford again after the Evergreen Ford experience.