Ettleson Cadillac Buick GMC in Hodgkins is a leading Chicago Cadillac, Chicago Buick & Chicago GMC dealer of new and used cars, trucks, and SUVs. Ettleson also offers parts and service to all Orland Park GMC, Orland Park Buick and Orland Park Cadillac customers.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
CHRIS CELLOSSI
My Ettleson Cadillac Buick reviewThank you for using the Better Business Bureau’s Online Complaint System.
Your complaint has been assigned case # 94304526.
Correspondence regarding this complaint will be emailed to : [email protected]
Please print a copy of this for your records.
Filed on : June 28 2010
Filed by :
Suzanne Kawecki
1033 Spinnaker St
Elgin IL 60123
Filed against :
Ettleson Cadillac-Buick-Pontiac-GMC, Inc.
6201 S. LaGrange Rd
Hodgkins IL 60525-4140
Complaint Description:
We bought a 2006 pontiac g6 from this dealer because we wanted the gm guarantee.After getting it home, the brakes started squealling with a very high pitch,found the dome light had a short in it, the cd player didnt work, the visors were both loose and the front end started shaking when the car was braked at 30 mph.When I contacted the GM at ettlesons and asked to get a refund the next day I was rudly told NO!When I suggested we get a diffenrent vehichle, he told me they had a year to fix the car.Our first trip to get the brakes fixed had them cutting the rotors and saying the problem was fixed.I then asked to drive with the mechanic riding with and showed him that the squeaking was still there.At this time I asked him about the 117 point preinspection program GM CERTIFICATION and this cars problems.He said he had not seen this car before and if the inspection was done all of these things should of been found.When I confronted Chris, the salesmen, about this he swore up and down that the dealer “spent money on this car” and ‘the 117 point inspection was done”.We are in the middle of this saga right now as of 6-29-10 and 2 days ago the cars electronics went haywire.At this time we took it into Woody pontiac in Elgin.They replaced the main moduale for the computer on the car and we went home.car electronics symptoms were: door locks going up and down,radio,lights and fuel pump going on and off all while the car is off.Three hours later the moduale fried again and the electronics went off again.Took it back to woody’s and its been there since.I talked with several people there including the general manager who pulled up the vehicles service record which showed numerous past problems including having a lifter replaced and anti-theft wiring replaced.They are suspecting the anti-theft wiring has something to do with the module problem.The gm listened to my story and steered me in the right direction.According to the GM CERTIFIED VEHICLE , the customer has 3 days/150 mile customer satisfaction guarantee.When confronted on the second day after purchase their general manager said there was no such guarantee and we couldnt bring the car back.When we said we did have that right he said to get a lawyer!At this point we can get no where with ettlesons as far as a refund and we live 50 miles away.Because they worked on the brakes, no other GM dealer will touch them under the warranty so we have no choice but to take a day off work to take it in there.This car was suppose to be certified but that wasnt possible with all the problems.When we looked for the certificate it wasnt in the paperwork.We dont remember getting it with the paperwork but were told it was certified.When the salesman was called today he said he wasnt aware that the customer was suppose to get a copy of that.According to the GM at Woody’s that is a must.Furthermore, if they didnt do the inspection and fix all problems , they were in breah of promise which means they should refund our money.As soon as that car left the dealership we have had nothing but headaches, poor service except for Woody’s and we are stuck with a lemon.We are looking for a full refund as we dont ever want to have to see this dealership again.
Your Desired Resolution:
We need another car but do not wish to deal with ettlesons as they have done nothing but lie to us.They were able to get the brakes to stop squeaking only after i pointed out they were still squeaking and they took it in the back and sprayed them with silicone spray i suspect.When asked point blank, the managers of used car sales promised they were not sprayed and he garanteed they would not squeak the next day.The next day–the brakes squeaked! These people are crooks and we wish neverto have to deal with them again!With everything thats happened and whats wrong with the car, we feel we deserve a full refund so we can go purchase a car from a reputable dealer.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy