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My experience was fine on our first visit to the used car dept. and our sales rep was fairly helpful other than not returning our phone call until after my husband had asked questions over the phone and left a message over a period of two days. When we couldn’t make a deal on the car my husband and I expressed a complaint about something important we thought should have been disclosed to us over the phone. The salesman, with his manager present, and in my opinion made a condescending comment to us and sarcastically said “Goodbye lovely people” as we were walking out of the door. Needless to say we didn’t have a good experience at Apple Ford and would not recommend the dealership.