Welcome to Vero US1 Nissan. As your premier Vero Beach Nissan dealer, we here at Vero US1 Nissan provide for your every automotive need. Please feel free to explore our website to see our extensive inventory of new and used cars and SUVs. In addition to our friendly and knowledgeable sales staff, we also provide financing, service, and parts.
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The sales people are very friendly, but the service department needs a course in proper etiquette. Traded in a car because our family outgrew it. Our “new” (used) car was purchased with an extended warranty (thank God!) and was brought back for service two weeks after we bought it. The first warning sign for us should have been that they could not even get it clean before we took it home because their machine was at another shop. Second warning sign was that they no longer make the model that we were purchasing. Third warning sign was the salesman promising that he would take care of us and that we should not worry.
When I buy a car and I have bought a lot I expect to get one without problems! After two weeks of owning it a knocking sound came from under the hood. I was so embarrassed when I was in parking lots or at meetings that I would shut the A/C off which seemed to stop the noise. So we took it in to get it serviced and there our problems began. We are a family of five, sold a warranty that does not supply a replacement vehicle when the car is in for service. We live 30 miles South of the dealer and I guess they expected us to walk home! My husband remedied the issue, thank God for him. We got our replacement car and headed home.
They did replace an A/C part and it seemed to help for a few weeks until the A/C stopped blowing. Back in the shop we were and treated like dirt again by the service manager. Got the car there and the air was blowing again, there was also the noise again but since we did not complain about it they did not fix it. I was too busy taking care of my dying mother to deal with the supid service department all the time. My husband picked up our car in the beginning of December and the noise started a week later. My mother passed away that week so I did not rush back to the dealership. We have owned this car for 5 months and it has been in the shop 3 times for the same thing. We went to pick it up this week after they replaced the A/C compressor and the minute my husband got in it the A/C was not even blowing air. That must have made the service people feel stupid. They had the audacity to tell me that our warranty does not offer replacement vehicles like Lexus and Mercedes. Excuse me! I have owned Jeep, Ford, Chrysler and they all offered me replacement cars right away with no hassles.:)
The best part was someone else calling me from the service department telling me that a piece of the repair was not covered by the warranty and would cost me $135. Also that my rear brakes were 20% and to fix that would be $500. We have had this car 5 months! My husband called back about the $135 and they told him it was only $18. I feel discriminated against as a woman and a mother.
TAKE IT FROM ME, DO NOT BUY HERE!!!! GO TO WALLACE IN STUART.
very nice place to do bussiness and was very easy to deal with, i will be back again….mike d was GREAT…….AND VERY COMPASSIONATE…..
THANKS MIKE
Like the other comments, I too have experienced unforgettable encounters with the service department, namely the service advisor Brian Hunter. My suggestion to others is that if you encounter a problem by pass him because he does not deliver, only promises. If you are a person who follows through to ensure the problem is rectified, you will only anger him and get kicked of the building in a very obscene manner. Don’t bother, just go somewhere else.
He lied to me on three different occasions sharing that an appointment was scheduled with his supervisor to rectify the problem and each time I showed up, came he informed me that the person was not on site or had to leave. The whole problem was that they diagnosis a problem with may vehicle, I order the part which cost me over 800 dollars for the part alone. When the vehicle was fixed or should I say the part put on, the same problem remained. In this economy, no one have money to through away. To this day, I have not been contacted or re-funded for my lose. Before going to the BBB and news, I am attempting to contact the General Manager myself, to see what could be done.
I am sorry about Mr. Eddie’s situation. He came to us with a diag problem, properly diagnosised. Took it somewhere else to repair the problem with a part he purchased from a salvage yard. After the repair was done, other issues were found with the vehicle that nothing to do with the orignal diag. Mr. Eddie could not pay his bill with us and I personally paid the difference so he could get his car back. He was trying to get us to pay for his other repair, at another shop. As far as lying goes, Mr. Eddie showed up unannounced at our dealership 3 times, expecting to see the service manager. Our service manager was in conference on one instance and was at the other store the 2nd and 3rd time. I take personal offence to the statement he made. NO ONE LIED to him here. Period. The gentleman was asked to leave the dealership when he called the police on me. The deputy agreed that it was a civil matter and not anything illegal on our part. In conclusion, Mr Eddie is still welcome here at our dealership.