There’s a reason why McCurley Integrity Subaru is a premier new and used Subaru dealer for Pasco. It’s because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions, help you find the right new car, and can assist with financing. So if you’re looking for a new or used Subaru in Hermiston, Yakima or Richland, stop in to McCurley Integrity Subaru and we’ll get you into the car of your dreams! Have questions to ask first? Give us a call.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2010
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Vehicle make
Subaru
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Service Technician
Stan
My McCurley Subaru reviewhttps://cardealercheck.com/postreview/40329/webkit-fake-url://49AE3582-669E-4E76-B0A5-C8C14C1DAE9D/imagegif
Tried to get ABS recall done at Mc Curly service manager refused to do recall. Stated recall was already done by another dealer. Not true,I called the Subaru reps and recall was still open. This car was purchased at a different dealership. Stan the service manager tried to BS me that another dealer had gotten paid for doing the recall and he wouldn’t get paid if he did the job. McCurly getting paid is more important than the safety of a Subaru customer. Subaru factory people feel differently. Stuart Subaru in Yakima was happy to do the recall and service for us. McCurly didn’t have the Legacy Premium we wanted so we bought from Subaru of Puyallop. If you don’t buy from McCurly they won’t do your warranty or recalls.all they care about is money not customers. Subaru as a company feels the customer comes first.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My McCurley Subaru reviewThe last six cars I have owned have been from Subaru and of these the last three have been purchased at McCurley. This ithe insulting offer from them:
Trade offer $5000 below Kelley Bluebook.
The base vehicle price was only a few hundred dollars over invoice (Costco Pricing Program) however, to increase the total price the options were added on afterwards at MSRP rather than invoice.
The incentives from Subaru at the time of my visit included 2.9% financing dependent on the buyer’s credit rating (my credit score is between 765 and 815). The sales representative’s offer was 6.9% financing.The sales staff treated me with all the stereotypical car salesman tactics and rhetoric, they ignored my past buying history from McCurley , and were oblivious to the research I had done prior to arriving at the dealership. Either they did not want to make the sale or they were idiots considering the status of the auto industry and the national economy. Haven’t had this problem at McCurley with 3 other purchases during the past 15 years. I’m looking for a new dealorship, they can RIP.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tom Newsome
My McCurley Subaru reviewI had all but decided I was going to buy a 2009 Subaru Forester, but how and where I would buy it were up for grabs. McCurley is the only Subaru dealership for me within 100 miles. McCurley has a huge operation in the “Pasco AutoPlex,” selling and servicing multiple makes.
Tom Newsome was the salesman who greeted me on my first visit. He is a friendly, down-to-earth guy without any trace of pretentiousness. We test-drove a few 2008 Outbacks and Foresters, all of which were too noisy for my taste. Tom mentioned that the 2009 Foresters were a redesign and were reportedly much quieter than the 2008s, and also included some safety features not available on the 2008s. However, they didn’t have any in yet. He suggested that the new models were expected to arrive at the end of the month.
Tom called me on a Friday to report that some 2009 Foresters had been delivered, although they hadn’t yet been prepped for a test drive. I went into the dealership the following Monday and found two vehicles avaliable, although one was on the showroom floor. That wasn’t the trim line I wanted, anyway. I drove the other model and told him I wanted it.
Here was the only glitch in the way McCurley treated me. Tom had an appointment with another customer and had to tend to him, so I was handed off to another salesman. I have no problem with this at all–if I had made an appointment, I would have expected to be seen at that time, too. The problem was that I had to play the “I’ll take this to my sales manager” game in negotiating a price with the salesman. This gambit always irritates me. It wastes my time and keeps me cooling my heels in the showroom while the salesman and the sales manager pretend to be engrossed in important matters of state, national security, or some other issue of tremendous gravity. I want to talk to the guy who can accept or reject my offer directly. Each time I asked to do this, I was told they just don’t operate that way. I didn’t walk out of the dealership, but in retrospect, I should have.
I had already arranged financing, so that wasn’t an issue. The finance manager or whatever he’s called did upsell me on an extended warranty, but I don’t regret this decision. It covers most everything I can expect to happen to the car, and ensures repairs will be done at a dealer service center, no matter how far I am from there when the car breaks down. I have already used it for a minor problem and the process was seamless and painless.
Tom Newsome has followed up with me several times since the sale to ensure I was happy with the car. And I have been.
I would deal with these folks again, but only if they omitted the go-between on price negotiation. It’s manipulating and infuriating, and they don’t know how close they came to losing the sale.