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“What can I do to get you in a car today?” is a direct quote from the sales person. Ever since I purchased my car I wish I had walked out as soon as I heard that. Here are the things that made this my worst car buying experience to date:
1. The salesman kept trying to push me into a more expensive car.
2. When we were trying to negotiate they only gave me the price in monthly payments, not what I was actually paying for the car. The first monthly payment they came back to me with would have had me paying MORE for the car than the sticker price (although I didn’t realize this until later). I ended up “talking them down” almost $100 in the monthly payment so I thought I was getting a great deal and I bought it. When I actually signed the loan paperwork it was less than $2000 off the price of a $30k car. I have regretted not asking them to see the price of the car instead of the monthly payment ever since.
3. The salesman had to call me at least 4 or 5 times with additional questions for the bank – questions that I should have been asked for in advance, nothing out of the ordinary.
4. When I picked up the car it was missing 4 add-ons. I had to bring my brand new car back in 1 1/2 weeks later to get them added on.
5. I was never informed that they may not pay off my trade-in right away. So even though I gave them my old car, I got charged for a car payment on it almost 2 weeks later. I do not keep money in that bank account except when I have a car payment coming up so it overdrew my bank account.
6. When I brought my car in to get the 4 items added they gave me a loaner car with the gas light on. I didn’t realize it until I was a mile away.
7. I met with the sales manager, Myles, to discuss my terrible experience and he told me I was being “irrational” for wanting to get my old car back. I was extremely unhappy with my purchase, I felt like I had paid too much (but didn’t realize it until it was too late), and the paperwork had not yet gone through at the DMV or my bank. I know for a fact that other dealerships do this (not all – but definitely the ones who pride themselves on service).
In summary, this is the worst car dealership I have ever dealt with. I purchased my last Subaru at Van Bortel Subaru in Victor, NY and had THE BEST car buying experience. I was so proud to own a car from that dealership. I never once felt like I was being pushed into something. I will be driving to New York this summer to trade my car in for a Van Bortel Subaru.