Hello, and welcome to Hamer Toyota! We’re excited to serve all our valued customers from San Fernando, Mission Hills, and surrounding cities. We specialize in Toyota vehicles, and love to offer excellent specials on Toyota parts, cars, and services to Northridge drivers and drivers from all over California.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Raymond
My Hamer Toyota review7/30/14 Hamer Toyota of Mission Hills has no integrity. Long story short: I did a TrueCar price quote and confirmed the Final Purchase Price (the price you would enter as “Purchase Price” in the Vehicle Registration Fee Calculator on DMV’s website) over the phone with Raymond (the Internet Fleet Mgr.) before coming into the Dealership. When I arrived at the Dealership, I was told by Raymond’s partner that he has arranged the deal and the price is fixed. Since he’s on dinner, another Sales Mgr. helped me with picking out the car. When I was presented with the final bill, the price went up by about $400 and the explanation is TrueCar price quote does not include cost for floor-mat. I asked if I could get a car that does not have floor-mat and the answer is all their cars come with floor-mat. I called off the deal and asked to have all the paperwork back. Raymond and the Sales Mgr. went into the Finance dept. and started talking to the Finance people. After a while, Raymond came back to me and said they will honor the TrueCar price and we shook on it. Raymond apologized on the “misunderstanding” and told me to wait that Finance Dept. will be processing my sale soon. I waited and during the time the Sales Mgr. came back forth and seemed frustrated on how to calculate the final purchase price. Finally, he came back with a new number that is even higher than the first one he presented me with. I asked to see Raymond and was told he left already. I tried to talk to the person in the Finance Dept. and he told me the increase in price is because I picked a car that has floor-mat. I replied to him that Raymond has told me all cars come with floor-mat; I couldn’t possibly pick one without it. To which he “replied” with a blank stare. I took my paperwork and walked out very upset. I did internet pricing for the sheer purpose of avoiding such situation. I guess it’s just new ways, old tricks. You wonder why car dealerships are notorious of being dishonest.