Welcome to Don Jacobs Honda
Don Jacobs Honda has been serving Central Kentucky since 1971 with quality vehicles and excellent customer service. Our dealership carries the: Accord, Civic, Fit, Insight and Civic Hybrid cars, Accord Crosstour, CR-V, Element, Pilot SUVs, Ridgeline trucks, & Odyssey minivans and many more Honda Certified Used Cars. We are conveniently located at the corner of New Circle and Nicholasville Roads in Lexington, KY, just 80 miles east of Louisville, Kentucky and 90 miles south of Cincinnati,Ohio.
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When I use to go to DJ’s they were proud of the awards they earned (or at least seemed like it). Now I notice dust and scratches on the awards. They don’t even ask if I am satisfied with the service I received. They just said “Honda may call you about our service so don’t be alarmed.” What does that mean? I have my oil change and tune-ups completed here. I go in anticipating a $40-$50 charge and leave paying $300-$500. It seems there is always some kind of “issue” with my Honda. I understand they are a business but, they are so much higher in price for basic parts. Labor is a subject I don’t even want to get into. I am not always disappointed but I think I could make a hefty down payment with the money the service department charges me…and to think it is always started by just wanting to have my oil changed. Not terrible or not excellent but expect to pay a lot, even if occasionally you really do only get “just an oil change” when you go in.
This group of sales people are by far the most unprofessional group ever. Had an appointment for between 1- 2 showed up at 1:35 no sales person brought in my is250 Lexus to trade on an X5 no one was interested in helping me in any way. The terrible thing is that in the past 12 years I have purchased 2- 3series BMW cars so much for a loyal customer, everyone seems too busy to bother with you. Poor customer service left several messages with staff example general manager, sales manager, general managers secretary. Not one person responded to my calls. Guess I will take my business to Louisville. Thanks for nothing.
The 2004 V W Passat new has had some major or minor problem since it was purchased new, it has held up about what you would expect from the early 80’s nightmares that G.M. released to the public. Anyone buying one may demand dealer cost because they will make far more profit at Ole Don’s when they get you in the service department. From the $70.00 plus mandatory oil changes to the $275.00 computer scans that seemingly do nothing, this will only be a taste when you get the inevitable real problem. As a rule of thumb if you are keeping the vehicle any length of time, expect around 25% of the selling price for maintenance on the car. I will say plenty of smiles and updates on the progress of work on your money pit, just like a hospital waiting room. You even get an apple with the high 3 to 4 figure bill.
great 5 stars honest great deal no pressure recommed to everyone justin and tony sales mgr were teriffic
We came to Don Jacobs to have our 2008 Accord servicedand while we were waiting we were looking around the showroom
Beth Harper asked if she could help us. She was very nice,professional.and was happy to answer any questions we had. The CRV 4Wheel drive seemed to answer our most needs. We purchased it the same day and absolutely love it and everyone at Don Jacobs. Any questions we have had since have been answered immediately. We would definitely recommend Don Jacobs of Lexington to anyone and ask for Beth Harper. And, Woody our dog loves all of them too.
Tom and Sandra Dearing
I have had multiple recall items repaired on my VW at Don Jacobs. I have also had body work done at their Body Shop. I will only say that once your car is out of warranty I would NEVER trust my vehicle to their mechanics! The only reason I would take it to them while it is in warranty is they are the only VW dealership close by. I can safely say that I have not had a single repair done where they completed the work correctly. Their mechanics must be in a rush to complete there work as they consistently forget to tighten parts or replace parts. If they do replace a part they will more than likely damage it and not tell you about it and hope it gets by you I guess. They have no quality control on their work. I can only imagine that anyone that is satisfied with the Service at Don Jacobs either doesn’t know what to check for after work is performed or Don Jacobs has employees come on this site to give them, “Good” ratings. I have purchase many cars in the last two decades and I have never been less satisfied with the dealership. And, Rick Jones the Service Manager is an arrogant jerk and doesn’t really seem to care what you think. I am glad my vehicle is finally out of warranty at least now I will do the work myself and know it is done correctly!
Some who read this may think I’m just ranting and in a way I am. But, my family could have been killed over a STUPID mistake that could have easily been prevented had the responsible mechanic done his job. Thank God I figured out what wasn’t done correctly. So PLEASE check all work they do on your car. Then double check it! I can only hope this post will help someone out. I would be more detailed with the issues with my car but, they are going to repair many other issues that they caused with my vehicle and I don’t want any retribution. But, after that my vehicle will NEVER be put in their careless hands!
I figure for the remainder of my life time I will purchase close to at least $250,000 dollars worth of vehicles and I will guarantee not one will be purchased at Don Jacobs.
The only positive thing I can say is that their Service Advisors have been courteous.
To Whom It May Concern:
On 4/27/2011 I purchased, after test driving, a BMW 528i from Don Jacobs in Lexington, Ky. Initially, my perception of the dealership was that of a well organized group of people that were very interested in customer satisfaction and really believed in their products.
Within 2 months, approximately 1500 miles, I started experiencing some symptoms with my car, which seemed especially worse with a cold start. The symptoms were a “shaking” in the front part of the car to the point if my coffee cup was full, it would shake the coffee out of the cup.
I made contact with Lance in service and he assured me that I should just bring the car in and they would take care of it, and that was not anything they had ever heard of. Keep in mind that the car I test drove did not exhibit any of the symptoms that I was experiencing with my car.
I took my car into the dealership on July 6th and Lance told me that he would let me know something first thing in the morning. I had not heard from him on the 7th, so in the afternoon I called and Lance told me that he had not had a chance to get anyone to look at it, but he did start it that am and “Yes, there is something definitely wrong with the car.” He assured me it would be looked at as soon as they could get to it. They kept my car for 11 days and Rick Jones finally called me on the 18th to tell me that there was nothing wrong with my car. He said, “ Ms. Dye, I really think you’re too in-tune with your car and most of our customers wouldn’t even notice this!” They further advised me that this was simply a catalytic converter “warming up.” I told them that I had owned cars in the past with catalytic converters with no problems. I explained that I was not satisfied with this and we argued for 35 minutes on the phone and he said that he would talk with the manager and get back with me before the end of the day. Instead of this happening, Rick had Lance call me and tell me that he was calling for Rick and I could come on up and see if there was another vehicle on the lot that I would be satisfied with.
I drove up to Lexington on the 19th, expecting to look at another car that didn’t have the symptoms that my car exhibited, instead they handed me my key and took the loaner key and said, “Sorry, there is really nothing we can do,” and again Lance told me the old “too in tune” line, at which time I told him I was insulted. I went outside and got in the car, that had not been started for days and of course the shaking was worse. The longer I sat there, the more upset I became. I went back in and ask for the general manager and then I meet Joe Sullivan. Very smooth talking man that assured me that BMW would make this right and if I could just work with them and give the representative the opportunity to look at my car and we would go from there. He said the BMW representative had just been there (not sure why they didn’t look at my car) and that he wouldn’t be back for nearly a month. I explained that I would be out of town at the end of the month for 2 weeks on vacation (motorcycling trip) and again, they assured me that they would take care of all the details in picking up and returning my car. They also assured me that they would notify me before I left town on the 30th on when the rep would be here.
On July 28, I had not heard from anyone, so I called the dealership and spoke with Lance, and he advised that the representative would be in Lexington on Thursday the 4th of August and if they could get my car on the 3rd , to have available for a cold start. I made arrangements for my daughter to meet them at my home on the 3rd, and she was told to call them all day on the 3rd until someone could give her an answer about the pickup arrangements. I was not able to contact them being on a bike in rural Colorado. She continued to call all day and left numerous messages for Lance. He answered at one point, told my daughter that he was very frustrated and doing this on his own time and would get back with her. He never did. She resumed calling the next day and then later advised me that no one would call her back, so when I had phone service, I called Lance twice and left messages. Asked that he be paged, and again, no response. I then got Jeff who advised that both Lance and Joe were there and he would have them call me right back. I waited 2 hours with no response. I then called back and got Joe Sullivan, to whom I expressed my frustration with imposing on my daughters time and Don Jacobs not following through on what they told me. He advised me that he didn’t know that Lance had made any arrangements to get my car and yes, unfortunately, the BMW specialist was gone. He also wanted to tell me that they are now experiencing the same problems that I had detected with all the 528i that are on their lot and I could test drive them all and see that. As far as my car and the BMW specialist, I would have to wait another month or so.
On August 30th, I took the car with approximately 3000 miles to have it finally looked at by the BMW specialist. Once again, I am told that this is a characteristic of the 528i vehicle and they all are doing this now. I ask Joe Sullivan at that time if he could work with me on getting me out of this car and maybe into a SUV, and he responded that I would have to “trade” my car in and he would call me on Tuesday after the holiday weekend. Never heard a word.
In the last 2 weeks, I have had 3 different people call the dealership inquiring about new 528i models with Grant and asking specifically if there are any complaints with the car shaking, especially on a cold start. He told one of my women friends that they could possible shake just a little when they are cold, but they could also shake just a little when they were hot and laughed. But no, no complaints that he was aware of, unless it would be an older model.
On 9/2/2011, I called the finance guy, Mike, to ask how do I get out of a lease, and he did have the courtesy or concern to ask what the circumstances were and he listened very patiently and assured me that “We” would all talk about this here at Don Jacobs because they did not want any customer unhappy and dissatisfied. He said he would speak to the manager was certain that Mr. Sullivan would call me back immediately. Never heard a word.
On 9/9/2011, I traded my car into the Lexington Lexus Store. The entire experience was pleasant and on the following Monday, the young lady, Melinda, that sold me the RX 450H, called to tell me she had noticed that I had bought a road hazard plan for my tires and that I should be able to get a refund on the remainder of that warranty. I called Don Jacobs and was transferred to the finance dept, and which time I got Mike. He remembered me, and asked how he could help me, so I explained. I asked him if he ever discussed with the service dept. my concerns that I had discussed with him on the 2nd of September, and he said, “Yes, I did speak with Mr. Sullivan.” Obviously, Mr. Sullivan did not care enough about me to even return my call.
I have bought several new cars in my lifetime and always return to the dealerships for the services, and the previous 5 years with Toyota on Nicholasville with my Avalon was nothing but exceptional. The entire experience from Salesman Grant, who never showed me how to operate the car and never answered my calls after the sale was done, to Mr. Sullivan, Lance and Rick Jones, who insulted me about expecting “too much” from my car and being “too in-tune” with car, was pathetic. I think if you are paying for a car that costs over $50,000, you should expect a little quality, and moreover, if it does not meet your expectations, then the dealership should make it right. Don Jacobs is a poor excuse for a car dealership. The service department is a simply a bunch of arrogant men that hate to deal with a persistent woman.
Thanks for your time. Linda Dye
we bought a chevy exuinox from don jacobs northside jn lex ky the sales person justin and sales manger were teriffic they gave us a great deal would recommed them to everyone we know gave us a great deal
Got a great deal on a Mercedes Benz from Don Jacobs. I live in Louisville, Ky, Eric contacted me when this vehicle was traded. I traded in a Jeep Cherokee, got a great deal and got my Mercedes for the price I wanted. I would recommend Eric to all of my friends and family. He did everything possible to get this deal done around my schedule. And after 2 months I am still very happy with my car.
Great non pressure car buying experience. We needed a new car, have been Honda owners for 10 years, and needed to trade in a car with high miles. Eric gave us a great trade in value and sold us our CRV. I would highly recommend this dealership and Eric. We are very happy and our monthly payment was $30. a month below our budget.
Just like any dealership, service on your vehicle will be pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; 5 months later I took it to another mechanic who cleaned the throttle body for free; when I mentioned that it had just recently been cleaned, he informed me that it didn’t appear to have been cleaned since installed (10 years). The list also includes very temporary, yet expensive, fixes and nonexistent newly installed parts. I guess I look like a fool, because that is how I was treated.
A Big Thumbs Down! Would you buy a vehicle from a dealer that gives you a written quote in an email and then reneges on the deal when you go to purchase the car. Before we got the quote we visited the dealership, test drove the car, had them check out our trade-in and asked them to email a quote. It seemed quite reasonable at the time. When we returned to purchase the vehicle they would not honor the quote. I’m not talking about a couple hundred dollars difference, but more like $1,000. Sounds crazy, thats what I thought. Their excuse was “We only have one car left!” My response was “Honda will make more for you”.
My advice is walk away. That’s what I did.
I was used to working with companies that sold their product and then forgot to service our account. With Don Jacobs Honda, I was pleased to discover a company that actually delivered on their promise of providing excellent customer service. It’s a good feeling to know that I can get answers from the same friendly staff.