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Dave took his truck in for an oil leak on August 6 at 11:00am. He started calling on Wednesday the 8th to see what progress was being made. On Thursday Dave stopped down at the shop and the truck was sitting torn apart. On the next Monday he stopped in to see if it was about done and the truck was still sitting torn apart. Nothing had been touched since before Thursday of the week before. On Tuesday he was told they needed to order a special clutch to put back in. Dave then started calling other dealerships around the country and was told that he didn’t need a “special clutch” that was going to cost $1700. Dave went over to the Peterbilt shop and bought a clutch for $1018.00 and took it to Sioux City Kenworth Volvo. They installed the clutch just fine. We finally went down at 9:00 pm on Wednesday night (10 days later) and paid for the repairs and brought the truck home. If they were willing to charge Dave for a clutch at the special price they quoted him I wonder what other prices were “special”.
I was told they had to order lots of parts. gaskets, seals,???? You would think they would have that stuff on hand but I guess not. As a result we have now lost 2 weeks pay and have paid special prices at Kenworth that we couldn’t afford. We are not happy to say the least.