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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Tom Pappas Toyota reviewBob Holiday is a stand up guy and a great salesman to work with. My issue happened after the fact. Upon purchase of the truck, the dealership Pappas, and I agreed via contract to have a bed liner sprayed in via appointment with a chosen company that Pappa’s Toyota contracts to. Upon getting my truck back I found bed liner overspray on my truck’s driver side doors, windows, running boards, and roof. I took my truck back to the dealership, who then sent it into the company they contracted to have the bed liner sprayed in. Prior to it being sent in, I told Pappa’s service manager that under no circumstances were rubbing compounds to be used on my truck, or I would like a new truck. The service manager acknowledged that he understood, and two additional Pappa’s sales associates were there to witness. Upon getting my truck back and to my house, I found swirl marks from rubbing compound on my truck. At this point I called the company that Pappa’s contracted out and verified they did in fact use rubbing compound on my truck. Not only that, but that they had informed Pappa’s who did not tell me, and instead told the contractor they would buff it out. I have asked for a new truck repeatedly after trying to negotiate with both Pappa’s and the actual contracted company for a much lesser compensation to which they refused. Pappa’s refuses to take any ownership, stating it is not their fault. I did not contract out the company, Pappa’s did, and their complete unwillingness to replace the truck or pay any cost at that point is beyond ridiculous. Not to mention their dishonesty about knowing a product being used on my truck when I had asked them specifically not to. I then spoke with the GM at Pappas and he asked me to bring my truck in to look at. Because Missouri is a one party consent, I recorded this conversation. Two of their service department members acknowledged that the truck had rubbing compound used on the truck and that they had missed spots when trying to buff the truck . In addition, they acknowledged that buffers they had used damaged the clear coat to my truck. At this point I asked for the truck to be shot with a clear coat/paint gun to verify damage as the GM did not “see” it. He then asked what that would prove if there was damage done to the truck. Again, I told the GM I would be willing to settle for less and asked for wheels for the truck in compensation as I wanted to be done with the situation. I gave him the cost for the wheels that was quoted from the third-party company that had put overspray on my truck and asked them to pay the cost. At this time, I asked to speak to the owner of the dealership to gain approval and was told he was not there. I ended up calling the owner and speaking with him. When we talked, he said he was aware of the situation, as I told him as an owner of a business, I thought he may like to know. I asked if he would like to hear what happened, to which he told me, “He has heard my side of the story”. Because of his dismissive attitude I was not able to tell him that his GM claimed not to know what a Toyota customer satisfaction survey was, and that as a GM he would not worry about these minor issues to my truck if it was him. Not only that, but I should not call the regional office in Kansas City, or file a BBB report which holds Papppa’s accountable, or file a complaint with the state’s attorney general’s office as it was just a minor issue and the legal work would be messy. The GM is clearly used to rolling over people who are not comfortable with conflict. Long story longer, I got the wheels at the cost of the third parties’ company which goes against the BBB regulations. I have bought three vehicles in three years from here and will not be back. I will take my truck to another dealership for the free services. Feel terrible for the 3rd party company as they are stand up guys. I know Pappa’s called them with an offer to cover half the wheel cost. What a joke!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Corey Miller, Jessica Vargas, Matthew, Glenn Ritter
My Tom Pappas Toyota reviewIn early December, I was searching for an inexpensive commuter car for work. I found that Pappas Toyota had an Echo for sale on their webpage. I spoke to an online sales representative named Corey Miller regarding the vehicle. This conversation lasted over an hour and included topics such as vehicle condition, price, and delivery. Corey stated that the vehicle was in ‘very good shape inside and out.’ This was also stated in the online description of the vehicle. Corey said the price was negotiable. I told him a specific maximum amount that I would be willing to pay for the car and asked if it would be worth my time to come in. I was told come on in. Upon arrival, I was told Corey wasn’t even a sales representative and was handed off to another sales person named Jessica Vargas. When I was shown the car it was obvious that it’s condition was FAR from the advertised/stated ‘very good shape inside and out.’ The vehicle had large dents all over the roof, many small dents on the hood and sides, scratches everywhere, and bald tires. I cited the items to Jessica and stated that their description online and by Corey was blatantly false advertisement. Their requested price was way too high. Even my highest offer was too high for it. After the test drive, I offered a couple hundred dollars lower than the max offer I stated before showing up. Jessica blew me off and started walking away. I told her she needed to submit the offer to the sales manager before denying it. After a long wait, I was given a counter offer of the full price of the car. This was far higher than the max price I told Corey online. The price where he said it wouldn’t be a waste of my time to come in. Needless to say, when Jessica gave presented it to me, I was a little aggravated. I asked to speak with the sales manager to discuss why I was told the above by Corey and the false advertisement. The manager stated the price was negotiable in that the tow off the lot would be given free. That was a $20 value. He then dismissed the false advertisement saying that’s how they do business. So, not only was I lied to, but the trip was a complete waste of my time. The only good thing of the event was the fact they had a promotion where you would receive a $25 gift card for test driving a car. I gave the manager the paperwork and he said I would receive it in 7-10 days. After a month of waiting, I inquired online with Corey about the gift card. I was told that my address was missing (LIE). I asked to speak with the person who told him that. Several requests later, I was finally given a phone number. I called and spoke with Corey’s manager, Matthew, explaining the issue and asking why I was lied to. His response was that the gift card was being sent and then he hung up on me. I called back seeking clarification as to why the card wasn’t sent out and if he had the form in front of him. He said he processes the gift cards and never saw it. He even went so far as to say it was probably intentionally thrown away by the sales manager I spoke with when I did my test drive. So, not only did I catch them in the missing address lie, he very clearly stated that it was most likely thrown away by their management. Clearly that would’ve been a breach of the terms and conditions of the promotion. Another term would be illegal. Matthew hung up on me several more times before transferring me to another sales manager named Glenn Ritter. Glenn immediately talked down to me and even called me several names. He did not care about the company’s actions or their false advertisement. He even taunted me saying to call a lawyer. My overall experience and the undisputable unethical behavior of the Pappas Toyota management are truly appalling. I am a veteran and I have never been treated with such disrespect. No one should give this company business.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Frank
My Tom Pappas Toyota reviewI was deceived into believing I would get a new Toyota GPS
And then was given an AFTER MARKET GPS
On my Brand NEW TOYOTA PRIUS! They said I would have to keep the after market gps that has all kinds of problems or
Go with out a gps at all!