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We bought a vehicle four months ago from them, when we purchased the Durango it need work that they were going to repair. We made a deposit on the vehicle and even signed the paper work. Even though our sales man told us if we decided to back out we could back out since we haven’t driven it off the lot. After waiting almost 3 weeks for the repair and not hearing anything from them we decided to go in and back out because something did not seem right. We were following our gut but they refused to let us out even though the sales man told us about backing out since we haven’t taken full possession of it.
After, a month of driving the vehicle it started having issues with the oil gauge and we had it looked at by two different shops. Anyway, long story short the engine is blown and we still owe $5,700 on a vehicle that doesn’t work. Stay away from this dealership!
I decided to buy a used Chevrolet from Dick Masheter a couple of years ago because I had bought a Ford there a few years prior and had a pretty good experience. Big mistake. Everytime I’ve brought this car in for service, it’s been a nightmare. Their main shop works on Fords only, if you have a non-Ford product you have to go to the “Quick Lane” to have your car worked on, and those guys don’t have a clue. I think the guys making $8/hr. at the Wal-Mart Tire and Lube center are more mechanically inclined. In most cases, the problem either wasn’t fixed or it was more screwed up than when I brought it in. If your going to buy something from here (which I wouldn’t recommend), make sure it’s a Ford product.
Met with John Lee to purchase new Ranger. Told him what we could afford, and what we wanted in
a truck. He searched other dealers out of state
until he found us one. Sent driver to pick it up. Everything worked to our pleasure. Love the
truck. Outstanding people at dealership. Highly recommend. Good folks.