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Riverhead Bay Suzuki!!!
Be aware of this dealer, especially the service dept. they are a bunch of incompetent thieves, I took my wife Suzuki Forenza there because there was a weird noise coming from the engine compartment, plus lack of power, they kept the car there to check what was wrong with it, I was told that I would have to pay for that service ($140.00 plus taxes) no matter if I would agree to any repairs or not, I agreed to that.
The service adviser Mr. Mason Voss called me and told me that there was something really wrong with the engine, and that I would without a drought need a rebuilt engine put in, at a total cost of $5,277.24, I went back to the dealer and told him that I found that hard to believe since the car had only 35,000 miles and it’s like new, that I would think about it and let him know, meanwhile I would take the car back home, he told me the car was not fully reassembled, I agreed to pick it up the next day, when I went to pick it up I had to sign an affidavit that I took responsibility for driving the car back home just in case anything happened, according to Mr. Voss and his mechanics the car was unsafe to drive, paid the service charge and left.
Right then I decided to take the car to a mechanic that I’ve used many times before in Riverhead called “Riverhead Auto Center” 520 Main Street, Riverhead, for a second opinion, the owner Mr. Steven Swiderski asked me to leave the car there, and he would call me when he had an idea of what was going on, purposely I did not mention to Steven that I had the car checked at Riverhead Bay Suzuki.
Steven called me a few hours later and asked me to go to his shop so he could show me what he determined was wrong with my wife’s car, I went there and he explained to me what he found, and he would fix it by the next day because he had to order a few parts, the charge would be $635.00 plus taxes, including parts and labor.
I picked up the car the next day and it ran and still running great, no more noises, and plenty of power, all he replaced was the Harmonic drive balancer and the timing belt, re time the engine, replace the oil and that’s all!!!
Listen to me “stay away from Riverhead Bay Suzuki” they are truly a bunch of incompetent thieves!!
Paul Fallai