Central Kia Group with locations in Plano, Carrollton, Irving & Dallas,TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Do not believe the hype and rave reviews. My boyfriend and myself had the worst experience with their customer service. Sure at the time that you get there, there are like vultures preying on a dead animal. They want you to think that they are out looking for you and your best interest. I get that it’s a dealership and that is how most dealerships work. But what changed my opinion about them is the many incidents that followed. My boyfriend and I had arrived there on a Saturday evening. He was looking for a newer car. The sales rep showed us a couple of cars and then once my boyfriend decided on the one car that was best for him, we went into the office to talk numbers. By the time that we had come to an understanding and agreement on the finance aspect we were prepared to sign the appropriate paperwork. By this time it was already late and all the banks were closed. The finance person stated that he will call them first thing on Monday morning and let us know if the banks have agreed and if the deal went through. He proceeded to take my boyfriends down payment money, said that the deal was pretty much closed and we should get the car on Monday, shook our hands and send us on our way. For the entire weekend we were under the impression that by Monday afternoon we would have a new car. Come Monday morning there is still no call. We decided to give them sometime since we thought he would be a little busy. We gave them until late afternoon to call us with any information, by that time we still hadn’t heard from anyone. My boyfriend called them, and both the sales person and finance person said that they will have to call him back, that the bank was still looking it over, that they will give him a call before the end of the day. Sadly no call back from them. Tuesday rolls around and still hadn’t heard from either the sales rep or finance guy, that had promised to let us know what had happened. Tuesday afternoon we call again, and neither are able to take our calls. We left a message for both to call us back ASAP, but still nothing. At this point we are livid, frustrated that they can’t take a bit out of their “Busy” schedule, just to let us know a tad bit of information and keep us out of the dark. We continue to call every hour until we had some information. Tuesday came to an end and had yet to speak with someone. We called back Wednesday morning and it wasn’t until that afternoon that someone had finally told us that deal had not gone through. At this point we were upset, not at the fact that the deal did not go through, but that they took this long to let us know. Kept avoiding us and left us in the complete dark. I have dealt with other dealerships and they are far more prompt in getting back to you about an issue. After getting the NO from them, we were told that we had to come by and pick up the down payment that we had left for the car. Due to work we told them that we won’t be able to go until Saturday. The guy just said “Saturday is fine. We will be here. Just make sure to bring your receipt.” Saturday we got ready to go pick up the money. As soon as we get there we speak to the finance guy that had originally taken our down payment and handed him our receipt. He had the audacity to tell us that he can’t give us our money right now. That they don’t keep any cash in the office and he will have to overnight us a check. We said he can write us a check right now. He stated that he needs to get a second signature from the owner. It is now 3 days after they said they would “overnight” us the check and we have yet to receive it. This has us so dissatisfied with their services. We would not recommend this dealership to anyone. The run around and avoid someone has us beyond upset. We called the owner of the dealership several times and have left messages to call us back, sad to say we are still waiting on that as well. Worst customer service EVER!!!!! People be smart and avoid this place at all cost. They just want your money. Next step is to file a lawsuit against them. The longer they wait to get back to us, the more heated we get. They pride themselves in saying that they offer the best customer service. I beg to differ. To me avoid a customer and not returning their calls, or giving them back the money the is rightfully theirs is not good customer service. Just a bunch of theives.
I purchased a vehicle from this location about a month and a half ago, and I have to say that I am extremely disapointed in the customer service I have received. I called the location to get some repairs done to my car’s cd player and they could not do it. I was told that the vehicle was sold “as is” and they could not help me with my issue, even with the extended warranty I purchased. I have to say that I am very sorry that I chose this company to do bussiness with, and I would advise any one who is thinking about purchasing a car with this company to choose a respectable company who is serious about the customer service they want to offer their clients.
Central Kia of Carrollton made me feel very welcomed and appreciated upon my arrival to their dealership. I felt that my business was actually being valued throughout the entire buying and delivery process and not that I was just another client. Howard completely understood my needs and engaged me through a relevant and informative demonstration of my new Kia Sportage. Regarding the paperwork process, Wayne clearly explained the terms and details of the sale, displayed honesty and integrity throughout the transaction and was very considerate of my time. I would definitely recommend this dealership to a close friend or family member! Thank you so much guys!
Central Kia was the last place I went to on Sunday and it should have been the first. I could feel the difference the minute I walked in. Terry greeted me, sat with me, focused on me and what I was looking for and made it happen for me. I test drove a few and before I knew it I was signing all paperwork but these guys really made sure I was happy before I left and today I got a thank you card for coming in.. I ssaid “I need to be thanking them” so Outstanding staff and dealership.:)
I recently bought a car from Central Kia in Carollton after going to several other dealerships only to be treated like sh#! 😡
I was greeted by Jay then sat with him for a few minutes while he found out what I was looking for , the thing is I didnt know what I was looking for I was just ready to get rid of my Malibu i’ve had for so long and broken down on me more times than I can count.
Jay was very nice, helpful, answered all of my questions and showed me more cars than I ccan remember but I ended choosign a brand new 2010 Forte this car just blew me awaaaaaaaaaaayyyy so i’ve had it for a week now and wanted to test it for a while but I am in heaven with this car I bought it with 14 miles and it just feels GREAAAAAAAAAAAAAATtttt to have something reiable.
Thing is , I couldnt have done it without these guys giving a good deal and taking my old beater on top of giving me money for it.. now that was a huge plus. Satisfactory to the max, i’m a very happy customer
I came to Central Kia today cause I seen the commercial on tv and my mom and I said lets give it a shot since we’ve never been there. We have gone to about dealerships mainly in mesquite and garland but completely turned down and they wanted almost 5000 down, if we had that kinda of money we would buy a cash car! My mom is disabled and we only have one car, thank god for Central Kia in Carrolton Ken over there really reached out to us and helped us into a brand new Kia Soul this is our very first brand new car and we soooo excited. God bless you guys for all your help, Ken deserves employee of the month for his customer service. All in all best of the best here.
Yesterday we went to Central Kia after seeing the commercial and we got a car the very same day, in fact in a couple of hours. I really enjoyed the friendly staff, the coffee was hot, facility was nice and I the process in buying was really smooth.. it was just really nice to see a change, everywhere else I went they tried to sell me soemthing I did not want or offer me way overpriced vehicles that clearly did not hold up their value.- I may be a woman, but i’m not stupid when It comes to buying cars.Very well done here, most importantly everything was easy.