This year was the first ever for the Broomfield Brawler, an urban adventure race around Broomfield. As part of the race Sill-TerHar Mazda hosted a task that required racers to change a tire before they could continue on. It was a great event that benefited the Broomfield Rec Department and F.R.I.E.N.D.S. of Broomfield. We thought we’d share some pictures of our check point.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Don't remember
My Sill-Terhar Motors reviewThe sales experience was what I would expect. The reason for the low rating is due to their Service department/service practices.
Buy it there, get it maintained/serviced/repaired elsewhere!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2011
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Vehicle make
Ford
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Service Technician
Various
My Sill-Terhar Motors reviewHave been to this dealer for regular maintenance 6 times to date.
1) put wrong grade of engine oil – specs full synthetic, used convetional the first time, semi synthetic the 2 time (got caught), ful synthetic the third time (at my insistance), semi-synthetic the 4th time, full synthetic the 5 and 6th times (at my insistance)
3) 30K maint cycle – insisted that ATF needed changing – specs say “..150K miles unless severe service conditions”, I drive it to and from work mostly on the freeway at 55-65 MPH” —
4) left oil cap off of filler area — splashed oil all over the inside of the engine compartment (twice)
5) insisted that oil service interval was 5K miles per the specs — the specs say “… 8K – 10K miles or when IOQM states otherwise..”, I have been averaging 8K with 20% left per IOQM.
It appears that the service techs/experts don’t even know their own product’s specs ….. you have to read it to them from their own manuals (I have had to do this!)
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2011
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Vehicle make
Ford
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Service Technician
Rick
My Sill-Terhar Motors reviewMade an appointment for Warrenty service on Friday, the appointed date was Wednesday at 07:30am. Delivered the truck on time and was told that the evaluation of the trouble I was having would be done defore noon and repairs if any would begin on the appointed day.
Well:
1) Got a call at 2:30 PM – “we can’t get it in”
2) would you like to pick up your truck (UNREPAIRED!)
3) No diagnostics done
4) No repair done
5) No ETA for a reschedule …..