Cox Toyota Supercenter

2475 N Church Street Burlington NC 27217 (336) 226-6361

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1 Comment

1. Toyota813 Review:

   November 27, 2012

   • Vehicle serviced for Maintenance
   • Accurate estimated wait time None Given
   • Would You Recommend this Dealership No
   • Vehicle year 2011
   • Vehicle make Tacoma
   • Service Technician Peggy

   My Cox Toyota Supercenter review

   After having the regional rep from Toyota review an issue with the tires not being correctly balanced after the first rotation. The rep from Toyota replaced the tires but the issues was improved but not resolved. I made several trips back to the dealership hoping to get the issue resolved. With the vehicle now with @ 20k miles, I returned to the dealership for service (oil, filter and tire rotation). The next day I noticed that the rims were damaged, all 4. I returned to dealership and asked to speak to the service manager(Peggy Young)but was told she would not be back until next week. So, again I returned to discuss the issue. I spoke to Peggy about the rims, but I was met with a lot of resistance in admitting that the damage was caused by the Cox Toyota technician. After I continued to show example after example of the finish chipped on all 4 rims, she agreed to have the rims repaired(not replaced). I had not mentioned this earlier but Cox Toyota had been the ONLY people to service this vehicle. The rim repair is not “as new”. There was one last service (25k) included in the purchase price, and dispite my better judgment, I took the vehicle back to Cox. They REFUSED to rotate the tires (this is part of the 25k service) and told me “they would not touch those rims again”.

   I had similar issues with this service department at their old location but was hoping a new location may have changed how they operated.

   I was very disappointed with this how they handled this.

   The Sales and Parts Departments were above average. The Rental car group was excellent.

   I still love my Toyota, just not the Cox Toyota Service Department.

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