Covert Cadillac
An Austin, Texas Cadillac Dealer
For the luxury auto experience in the Austin TX area, we invite all customers to come in to our dealership and see some of the most exciting, beautiful new and used cars that you have come to expect from Cadillac. When you’re ready to explore options in your Cadillac purchase, see leasing options, financing opportunities and get a price quote on any of our models.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Multiple
My Covert Cadillac reviewMy daughter and I spent four hours choosing, test driving and filling out paperwork on a used vehicle at Covert. We got the financing underway and signed a stack of papers for the “Sale” explicitly because they had to account for the sale at year end or so we were told. I also left a 1000.00 deposit to secure the car and based on my credit report, they wasted no time checking my credit.
The car had a mechanical problem that was to be fixed, so we were told to return to complete the financing and pick up the car. Or so we thought.
When we returned, the car was “no longer available”, It had been SOLD TO SOMEONE ELSE. According to them, the sale wasn’t complete because the financing wasn’t finished even though I sat with the finance officer, signed all the paperwork and was not told, in any way, that the car might be sold from underneath us if financing was not completed then and there. Our intent was to return when the car was ready and cosign the note to help develop our daughters credit.
Somewhere along the line, Peter didn’t tell Paul that the car was committed to us. I don’t know what you call it, I call it gross incompetence and just plain bad customer service. To add insult to injury, no apology was offered, no alternative or option, no “can we call you if another car like it comes up?”. Nada..
So we drove over 100 miles making two trips, spent hours in the process and even got a credit ding. All for nothing because, of the dozens of people at Covert, they couldn’t manage mark this car sold. Yes, I’m angry. Angry enough to let as many people as possible know that this is NOT the place to buy a car.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
Escalade
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Service Technician
Nathan
My Covert Cadillac reviewBody shop/dealership do live up to their promise to do the body repairs and back them with their lifetime warranty. I will never use them ever again and highly recommend no one use them.