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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John Doe
My Maple Shade Mazda KIA reviewI had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are.
My complaint is that they damaged the rear bumper and would not take responsibility for it! They denied they did it, when I know for a fact the rear bumper was 100% undamaged when I dropped the car off.
I have warned the garage insurance company to stay clear from them from now on. I am also urging all those reading this review to beware as well. There are plenty of other, honest mazda dealerships out there.
Name of the Maple Shade Mazda Rep was so dishonest is Frank Galati. I’m not sure if he’s even still with the dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Maple Shade Mazda KIA reviewMy dream car has always been the Mazda 3 and before I left for college I was able to finally purchase it! I walked in and was greeted quickly and friendly. The price wasn’t bad at all, but for a struggling college student I didn’t have a lot of money to put down. The sales staff did everything in their power to help me get my car. I ended up leasing it and now, three years later, I have graduated college and just bought out my lease. The process of buying out my lease and getting new tags was even faster and easier than the initial process of leasing my car. The entire staff is so friendly and they all go out of their way to make you happy and get you what you need. Now, I know some people will say that’s because they’re sales people, but I don’t agree. The sale was already made and yet they still gave me their time and attention and didn’t just stick me in a corner to wait. I would, and do, recommend this dealer to anyone and everyone! I was very blessed to have gone right to Maple Shade Mazda because now I’ve never had a bad experience with a car dealership.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ryan Gruber
My Maple Shade Mazda KIA reviewWe almost bought a van from another dealership. That did not go very well. All I’ll say is that they had “No Car Sence”. We saw the same van with nicer options for a beter price at Maple Shade Mazda. We couldn’t believe the price. We we’re able to haddle a lot of the paperwork over the phone, and Ryan had us in and out of the showroom in record time.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ryan Gruber
My Maple Shade Mazda KIA reviewMy husband and I just purchased a Mazda 6 with Ryan Gruber at the Maple Shade Mazda and we had a great experience.
Our initial plans were to purchase a Mazda 3 but the price worked out in our favor to get the 6, which is more luxurious.
We are now starting to think about buying a Mazda CX-9 and we’ll definitely buy it with Ryan again.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
PEREZ
My Maple Shade Mazda KIA reviewLeft dealership @ 8:30 pm after giving a deposit. Found out the next day that additional rebates were put on this car and dealer didn’t credit full rebait amount. Called dealer
@2:00 the next day to get out of deal and they said they couldn’t refund. I said they
were dishonest about the rebates and I wouldn’t buy from them. They also removed
equipment from the buyers order that was in the vehicle(floor mats).
Salesman also never said deposit wasn’t refundable. I’m disputing charges with the credit card company.
Stay away from this dealer.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
6
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Service Technician
n/a
My Maple Shade Mazda KIA reviewI had a battery replaced in the winter of 2008 on a used 2004 Mazda6 that I purchase in the summer of 2008. 7 months later, that supposedly new and Mazda certified battery died on the NJ turnpike at a service area after I stopped to use the restroom. I took it to a mechanic I trusted and I was surprised to find out that the battery I was sold was in fact a recycled battery. Let this serve as a warning to others.
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
mazda
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Service Technician
frank
My Maple Shade Mazda KIA reviewI had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are.
My complaint is that they damaged the rear bumper and would not take responsibility for it! They denied they did it, when I know for a fact the rear bumper was 100% undamaged when I dropped the car off.
I have warned the garage insurance company to stay clear from them from now on. I am also urging all those reading this review to beware as well. There are plenty of other, honest mazda dealerships out there.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Maple Shade Mazda KIA reviewBADLY TREATED at MAPLE SHADE MAZDA (NJ)
On January 19 2009 we (husband, wife and two little children of 3.5 years old and 17 months) started at 10 am to visit car dealers. We were interested in a Mazda CX-7 (we had checked the online Kelly Blue Book before starting out). We arrived at Maple Shade Mazda latish in the afternoon. We were interested in a particular used Mazda CX-7 we had seen on their online listing in Kelly Blue Book, but we were told it was not available. Instead, we were shown, and test drove, a 2007 Mazda 5 which had about 18,500 miles on it. We were told it was available for $15,950. We liked the car but not its color. Initially we were told it was the only one available. So we asked if another one (perhaps from a different year) might become available in the next week or so with a different color. We were then told that a black used 2008 Mazda 5 with 18,500 miles was available after all (although it seemed odd that it appeared to have been overlooked initially, after 7 hours of looking for a car with two little kids we didn’t ask why – in hindsight, we should have asked). We were told the price for this car was $16,890. We ended up paying $16,090 for it, after trading in our old car ($400 credit) and rejecting what they called the `certification’ (another $400). The following day we checked the Maple Shade Mazda online listing in the Kelly Blue Book and found THE SAME CAR WE HAD ORIGINALLY TAKEN FOR A TEST DRIVE. It WAS LISTED BY THEM for $14,650 INSTEAD of the $15,950 THEY QUOTED TO US when we were in their shop/showroom. The listing included two other 2008 Mazda 5s (which they did not mention to us when we were there) which had only 12,000 miles, but were listed at the same price they quoted us for car which had 18,500 miles. The DISCREPANCY BETWEEN THE PRICES ONLINE AND THOSE QUOTED IN THE STORE left us feeling that they had been less than straightforward with us – that THEY TOOK ADVANTAGE OF A TIRED FAMILY WITH TWO LITTLE KIDS.
The following day we went back to the store/showroom to complain. We eventually met with the manager (a 5 minutes conversation) who said that “we should have done our homework first, before purchasing” (which to us meant “you should not have trusted us”). He also asked us “if we had been under the influence of alcohol when we purchased the car.”
So we are writing to express our dissatisfaction with the way we were treated by Maple Shade Mazda — and by the manager in particular.
HOW MANY e.g., ELDERLY PEOPLE who do NOT HAVE EASY ACCESS TO THE INTERNET have similarly been QUOTED PRICES in the MAPLE SHADE MAZDA STORE/SHOWROOM which are SUBSTANTIALLY HIGHER than what is QUOTED ONLINE?
We do not think this is a particularly ethical way to do business, and we hope our experience will convince people, especially people with no internet access, to BUY THEIR CARS SOMEWHERE ELSE, somewhere where the sales people and management WORK WITH rather than against the customer. Needless to say, our experience has soured our feelings for Mazda North America sufficiently for us to take the time to write this letter and to share our story as widely as possible.