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I am another ex worker. I recently noticed that the owners have changed so hopefully the service has too. The major reasons I left was due to over priced lemons. Had a friend that they tried to sell a 2005 ford focus to for 18,000.00. The car smelled horrible and was missing parts from the interior as well as cracked wind shield. Funny thing is that I had just bought a 2005 caddy CTS with 80k miles for 10k and in perfect condition elsewhere.
My employment ended the day that I was asked to remove engine and ABS (brake) warning lamps from a VW beetle. Pulling the car off the rack in front, I was unable to bring the car to a stop at the bottom and had to roll a bit before the car finally came to a complete stop. I warned them and they still sold the car with missing door panels and torn / stained interior as well as dents and scratched for over 5,000.00.
Every car that enters that dealer does a complete inspection. The techs are great but sales refuses to fix any issues with the cars as it would cost them money.
I worked for them up until the 6th of December 2011. I would be very very careful when dealing with these people. Unless you force them to do the simple math as the put it, they will find any way they can to get as much money from you. Warning: If you are looking at a vehicle that has a stock number that starts with MS, let it be known that these vehicles are on consignment from private seller’s. There were customers there that were not informed that the vehicle they purchased had a lien still against it, and once the sale of the private owners vehicle had been funded by the lender, they did anything they could to not pay the owner in a timely manner, and would inform the owner of repairs that needed to be made and gave them that as a reason not to pay them the amount they had listed in the contract with Longmont Kia. If you run into the deceptive practice’s that they use, I would turn them into the Dealer Board (Department of Revenue) and log your complaint. I turned in a ton of things on behalf of the consumers that I had worked with. Also ask to see the sales persons lisc. When I was fired for asking questions about mine, they had more than one sales person selling with out them. I would take your hard earned money to a dealership that will make good on what your told. All they care about is how much money they can steal from you. If your purchasing a used vehicle from them don’t just ask for the CarFax, ask them for the 16 point Safety Inspection that the State of Colorado mandates be done, and an itemized detail of any service work they tell you was done on the vehicle that increased the price of it. Their window tinting, that they market some of their vehicles up with, is marked up by more than 100% But hey, their majorly in debt and are doing anything they can for their greed.
On September 21st, 2011, we purchased from a used car from Longmont Kia. On September 29th, 2011, the car stopped running. We contacted them on the 30th to let them know this had occurred. I was told to take the car and get it diagnosed. After having the car examined by a mechanic and diagnostic testing, it was determined that the timing belt was bad and missing teeth on it, and it stopped working… completely. When we purchased the car the Longmont Kia dealership advised us that they did a full “multi-point inspection” on the car, and that those inspections included inspecting the belts. Furthermore, when the mechanic removed the front end, they found parts held together with a bungee cord. Because it is an interference motor, this has been deemed as a catastrophic event and will require a rebuild/replacement of the cylinder heads, timing belt, timing belt tensioner, water pump, and possibly major work on the motor costing at least $4000 but probably much higher and may require replacing the entire engine. The full cost of repair cannot even be determined until the engine would be dismantled to fully assess all of the internal damage. I have requested that either repair the vehicle, replace the vehicle, or allow us to return the vehicle and get our money back. They have indicated that they won’t do any of these.
Longmont Kia TOTALLY ripped us off! From their aggressive sales approach to the fact that they kept changing the trade value on my car and the price on the used car I bought, I should have ran out of there before I was suckered into signing papers. These guys were sharks. There were plenty of promises but nothing was delivered. Today we are filing paperwork with the State licensing board. They are in for a little surprise from the State after taking me for a ride for $3000! Do yourself a favor, please don’t buy from these guys, TRUST the tons of bad reviews they have online.
I came to this dealership this afternoon curious about buying a new Kia. I hadn’t made up my mind about anything and hadn’t test driven any cars yet, having just started my search for a new car this morning.
I was greeted by Jarrod, a salesperson with minimal experience. His appearance was a little rough but he seemed earnest. I was never asked about my needs, goals, what I was trying to do – just was kind of jammed into a Kia Forte and told to take it for a drive.
I have to say that I loved the car – it had every convenience that my car has, and it felt like it was well-made. When we returned from the test drive, the pressure began – I hadn’t fully explored my options to examine other models of cars on their shabby lot yet (I was just whisked past the Soul, the Rio, and the Rio wagon) and then I was in their tiny trailer, “talkin’ price.”
The car was marked at $16,120. That was the price they were willing to give me, and they wanted to give me $7,800 on my paid-off 2005 BMW 325 xi, which Kelly Blue Book says is worth $10,200.
I called my husband to get his opinion as he’d been a manager in the car business before, and this caused the management staff to start increasing what they were giving me on the trade. My husband looked up the Forte on Longmont Kia’s internet site and it reported a price of $15,995 – so I wasn’t even getting the same price as was very easily identified on their own internet site after 2 minutes of searching. Then we found out that Kia Corporate was giving $1,500 cash back on this car purchase – apparently, this car dealership was planning on collecting that sum too.
I left, went to Interstate Ford, was treated with respect, and bought a car there this evening.
This is a shame because the Kia product is pretty nice. I would have bought that car if I had not been treated like a rube by the sales management team. Hopefully, they will be able to recognize that customers shouldn’t be treated like they’re clueless about the values of cars, trade-ins, or credit simply because they buy a car every five years. The occasion of buying a car should not become an opportunity to “fleece the unexpecting;” many of us have been down that road a few times and are wiser for it.