Smithtown Kia! Located in St. James, NY, Smithtown Kia is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you\’ll know our commitment to Customer Service is second to none. We strive to make your experience with Smithtown Kia a good one for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Kia, you\’ve come to the right place. Call 888-672-5514 for your No-Obligation Internet Price Quote from our Internet Department.
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I walked into KIA of Smithtown on May 28th looking to buy a KIA Forte. I was already a KIA owner whose car needed extensive work done and was at their service center. I realized it was a better option to invest in a new car rather than the 2004 KIA I already owned. I filled out the paper work that Friday and put $500 down on my debit card and they sent me on my way after telling me they would call me the next day.
After not hearing from them by 12pm the next day, and in desperate need of a car I decided to call them instead. I never got a straight answer, all they told me was that it was a busy weekend and they were taking care of other customers. By 3pm after being told they would call me back (and never did) for the 3rd time, the salesman told me to come in Monday 10am to finish up the paperwork. On Monday I received a call telling me not to come because of the holiday (Memorial Day) and the people that could put the paperwork through would not be there, and to stop by Tuesday after work. The salesperson assured me he will be there until 9pm. I called Tuesday after work at about 6pm and to my surprise the salesman left for the day, I decided I needed to stop by and get some answers. This is when I dealt with the manager Charlie. They didn’t tell me anything they couldn’t have told me Friday or Saturday the latest. I basically couldn’t get the car because the interest charge would have been extremely high. These people wasted my time for three days with my money in their pocket.
The next day I decided to go a Nissan dealer and it was the best choice, they actually want to sell cars. The people at Nissan went above and beyond my expectations. I left with a Nissan Altima the same day. I needed to call Charlie to let him know I needed my down payment back, at first they kept giving me the run around. They kept me waiting on the phone, then the line got disconnected or so I want to believe, not that they deliberately hung up the phone. When I finally got through to Charlie he informed me he would have to put the paper work through home office and then they will reverse the payment, and depending on the bank I will see my money early next week. I want you to keep in mind one little detail, Nissan had to reverse a payment in error, made with my debit card and they were able to do it right then and there with no need to get in touch with “home office” as I was told by Charlie. Nissan’s reversal cleared within 2 business days on my bank account.
On Thursday (6/10), after a week of my conversation with Charlie I still did not see the reversal of the $500. I then decided to call and find out what was going on, the salesperson I had originally dealt with told me he will find out from the manager and to call back the next day (Friday). On Friday (6/11), two weeks after the first time I walked into KIA and left my $500 with them, I talk to Charlie and he tells me that they have been waiting for me to come with my debit card because they needed my card number in order to process the reversal. At this point I’ve had it with them and completely lost my cool, I demanded an explanation to why they did not contact me telling me they needed my card and why Charlie did not informed me of this when I spoke to him the week prior. I requested they put my reversal through immediately and Charlie had the audacity to tell me he will do it when he has time, if not he will do it Monday. I decided to call KIA’s customer service and put forward a formal complaint, at that moment the customer service representative got in touch with Charlie and made him put my money back instantly. Needless to say the money cleared in two business days on my bank account. I was so appalled by Charlie’s actions that I made it my goal to let as many people know about his nasty tactics and to stay away from KIA OF SMITHTOWN. 😡