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Crest Infiniti is located on 2501 N. Central Expressway in Plano, TX. Enter your address to get directions.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Talon
My Crest Infiniti reviewThis is the second vehicle I have purchased from Crest Infiniti and with Talon as my Sales Consultant. I highly recommend him to my friends and colleagues looking to purchase or lease an Infiniti.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tallon
My Crest Infiniti reviewEveryone was very kind and informed. Tallon did a great job of answering my emails and keeping me informed.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
I do not remember
My Crest Infiniti reviewGreat car. Like the new styling and technology.
Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My Crest Infiniti reviewAnthony stayed late negotiating the deal that I wanted. He did not stop until I was satisfied and in my new vehicle.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Consultant
My Crest Infiniti reviewThe Consultant follow-up with me was very courteous, honest, with respectful of my time, and ready to help find the car that best met my satisfaction and expectations. The Consultant was very patient and assured me that we would find that perfect car. And we did. Thanks so much for that positive attitude at all time.
Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gary
My Crest Infiniti reviewThis is the second pre-owned infinity that I have purchased from Crest. As always, I was treated as a valued customer and with respect. My sales person Gary was very knowledgeable on all vehicle models and worked to get the perfect car for me which I ended up purchasing. In addition, the finance manager treated me with respect and worked to get me the best financing option available. I will continue to use Crest as my choice for purchasing vehicles in the future.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Crest Infiniti reviewFast Friendly service, they go out of their way to make you feel comfortable.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Crest Infiniti reviewThanh and Ritchie explained everything in detail. There was no rushing us to purchase and they genuinely wanted us to understand and feel confident about purchasing from Crest.
Thanh and Ritchie explained everything in detail. There was no rushing us to purchase and they genuinely wanted us to understand and feel confident about purchasing from Crest.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ritchie
My Crest Infiniti reviewThe purchasing experience alone will influence me to get an Infiniti from Ritchie and Crest in the future.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Cedric
My Crest Infiniti reviewThe vehicle was clean. She just sparkled. Received information on how to use some of the technology as I was in a rush but did set up and appointment for a formal orientation.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jon
My Crest Infiniti reviewJon went out of his way to make my family comfortable and happy while we finished up the contracts.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My Crest Infiniti reviewANTHONY MILLER was very responsive to our requests for information, very knowledgeable about the features of the car and a non-pushy sales person which appealed greatly to us
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gordon
My Crest Infiniti reviewIt was great! The sales guys actually drove my old vehicle to my home.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
James
My Crest Infiniti reviewI feel part of a family at this dealer. I’ve bought many cars from them and know the guys very well.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tux
My Crest Infiniti reviewWe will definitely be back for another infiniti. The experience was great!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
......
My Crest Infiniti reviewStaff did an exceptional job with my requests and needs. They over-achieved it all when it came to my car expectations. Huge asset to Crest!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
......
My Crest Infiniti reviewLoved the courtesy and respectfulness of all the employees at Crest Infiniti, especially Richie. I was greeted at the door and, from that point, was treated like a king throughout my time there.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
George
My Crest Infiniti reviewThis was by far the most pleasant and professional experience I have had purchasing a vehicle. Thanks to George our salesperson.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Crest Infiniti reviewBest experience I’ve ever had in buying a vehicle! Mike Malone was a doll as were the finance folks! When I picked up my vehicle, it looked gorgeous! I realized the next day that I didn’t have my floor mats and all I had to do was call Mike, and he made sure he had the mats for me for pick up the next day. Everybody I came in contact with at the dealership was wonderful. I will most definitely be a repeat customer!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
john
My Crest Infiniti reviewEveryone there was so professional, competent, gracious, and helpful. I was treated like a queen in every aspect of the decision making process and throughout the delivery experience. Great job!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
April
My Crest Infiniti reviewWe had no contact with the finance manager. Entire transaction was very well handled by April. She is one of the most accomplished auto sales person I have dealt with in many years of auto purchases. She must be valuable member of your team.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Crest Infiniti reviewEveryone I worked with was extremely nice and not pushy at all like at most car dealerships. They made the process extremely easy and helped me get what I want rather then try to push something else on me. Best car buying experience I’ve ever had.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chris
My Crest Infiniti reviewChris Selhbach is a wonderful service consultant and I ask for him by name every time I am bringing my car in for service. He does an exceptional job with my requests and needs and always overachieves when it comes to my car expectations. He is an asset at Crest!!!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dab
My Crest Infiniti reviewPushy, I think they are part of some national chain, was going to buy but they tried to rip me off with thier finance sales people. Watch your wallet, they give phoney info when you negotiate
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tux
My Crest Infiniti reviewTux, you were great and I enjoyed the experience. Remember the goal!
Thank you! I strive to provide excellence in every aspect!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Infiniti QX56
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Service Technician
James
My Crest Infiniti reviewJames was my service consultant and he as AWESOME! He always makes sure every little issue or problem that I am concerned about is takes care of and/or addressed. I always turn to him for service on my QX56 because he is thorough and fair. Thank you for providing someone like James Silve!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Benny
My Crest Infiniti reviewBenny Rad was a pleasure to deal with and made our experience extremely pleasant. Thanks.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John
My Crest Infiniti reviewWe were extremely pleased with our experience at Crest Infiniti. Great experience! Exceeded my expectations!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dan
My Crest Infiniti reviewDan Fletcher, my salesman, was outstanding. He definitely went above and beyond to try and make my experience as pleasant as possible. I was very impressed.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Tux
My Crest Infiniti reviewVery personable, knowledgeable man. He left me no doubt in my mind who to buy my car from. Tux is a very sweet guy
Thank you!
Tux
214-552-5800
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Talon
My Crest Infiniti reviewTalon is an excellent salesman! The entire experience was great!!!
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dan
My Crest Infiniti reviewDan was very professional and provided world class customer service with my purchase. Highly recommended!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Infiniti
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Service Technician
Robby
My Crest Infiniti reviewOver the past 3 years I have had numerous service consultants. I was very impressed with Robby. I had never met until the morning I drove into the service center. He truly acted as though he has a genuine concern for me as the customer. We had to deaths in our family that week and he had me in and out. Very impressed with him!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
-
Vehicle make
-
Service Technician
My Crest Infiniti reviewChris, my service advisor, is a superstar. He was professional, courteous, and just a pleasure to deal with. He deserves recognition for his exceptional service.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
-
Vehicle make
-
Service Technician
My Crest Infiniti reviewThe Crest Auto Group is excellent! They were very courteous and have a professional staff. I’m definitely 100% satisfied with the service they provide!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
-
Vehicle make
-
Service Technician
My Crest Infiniti reviewMy overall experience was excellent. The service was great! I received help from everyone especially Seth Harwood! Seth is the reason I would recommend to my friends and family.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Seth and Kevin
My Crest Infiniti reviewI would say we’re completely satisfied, I rate Seth and Kevin EXCELLENT, this was our first experience with a Crest dealership and the process was painless.
I will be coming back.
We both thank you for a wonderful time and beaaautiful car!
I would say we’re completely satisfied, I rate Seth and Kevin EXCELLENT, this was our first experience with a Crest dealership and the process was painless.
I will be coming back.
We both thank you for a wonderful experience and beautiful car!:D
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dan Fletcher
My Crest Infiniti reviewDan Fletcher provided excellent service and made the process painless!!! Well done Dan!
Thank you!
Baugh:):):):):):):):):)
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gary
My Crest Infiniti reviewI just wanted to to tell the world Its finally time a dealership of this caliber exists, incredible service and prices for obviously the most reliable make out there. Please take the time to at least call its completely worth it than driving and visiting other dealers… trust me… been there.
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
gary
My Crest Infiniti reviewIf I had to choose one dealership for life it would be this one… Gary, you have made such a good impression on my wife and I and I promise to send you plenty of business as you deserve WELL DONE SIR we thank you
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ryne
My Crest Infiniti reviewI rated this dealership a 5 for several reasons. :D:D1. The minute I walked in I was greeted kindly. 2. I was never left unattended. 3. Everyone was very friendly. 3. ALL my questions were answered.4.I got the car I wanted IN the color I wanted. 5. I got a really good deal.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
bo
My Crest Infiniti reviewThis evening I went into Crest Infiniti looking for a new Sedan and got more than expected, the service here really is unbelievable. I felt like I was the only person in the dealership looking for a new car and was treated like a celebrity. I highly recommend buying from Crest Infiniti, I’ll never visit another dealer again.
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Talon
My Crest Infiniti reviewI purchased a new car, Inifiniti G25. I was extremely happy with the service and honesty I received from Talon. I dislike the car buying process and communicated with Talon via email and phone prior to visiting the car dealer. Talon was upfront with the price, interest rate and payments as well as my trade in before I agreed to visithim at the Crest dealership. I was there about 2 hours and it was a painless process. I would refer friends and family to Crest and Talon because of the positive experience. I expect to purchase another vehicle in a couple of years for my spouse and Crest will be our first visit.:D:D:D
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Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brad
My Crest Infiniti reviewBrad, you’re one of a kind and wanted to make sure we share all the good things you did for us. I want you to know I’m extremely appreciative for what you and your team went through to get us the right rate, payment, customer service, and car that fit us best. I cant believe you guys all stayed to work so late just to help us out.
Im a VERY happy camper right about now and so is my wife, trust me… I haven’t gotten to drive it yet…. I guess that’s just life huh… hahhahaha…
AGAIN, THANK YOU SO MUCH FOR A WONDERFUL EXPERIENCE WITH YOU AND YOUR TEAM.
Thank you so much!
Serrioz
😀
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Vehicle serviced for
Maintenance
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Infiniti G35
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Service Technician
Matthew Manter
My Crest Infiniti reviewMatt Manter does not return calls. He has absolutely no sense of urgency. My car battery was dead, I called the 24 hour road side assistance and they were ready to help immediately. When I called Matt to let him know the car was on it’s way, I got his voice message. He returned my call 5 hours later and stated that he would not have any “loaner” cars for 3 days and that he would try to get it out the next day. This is just the latest bad experience I’ve had with this dealership. The last time, my car was damaged and it took me two trips to the dealership before it was fixed. If you buy from this dealership do not expect the service level you would receive from Lexus or Mercedes. You can expect better service from a used car lot that this place.
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Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
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Name of Your Salesperson
Tim Parker (sales / Duncan (Sales Mgr)
My Crest Infiniti reviewVisited dealership last Saturday. Met with Tim first and told him what I was looking for. Nothing in stock, but something coming in within a week. Told him I needed to work on my wife a little more before I signed anything. We agreed on which vehicle we would work on ($45,500 list price). Sheet comes back with a $48,600 version with price way too high. Decide I will leave then. Of course, he would like to talk with his Sales Manager first. Duncan comes over to office, introduces himself, and asks where we need to be. Terms are made clear – under $600 a month for 60 months. He comes back 10 minutes later and says “No problem, we can do it for $598 a month.” I ask about terms , and of course he is giving me 72 months. Leaves, comes back 10 minutes later and says “we can get it to $629 a month for 60 months”. I figure it’s legit, tell him I will talk to my wife again, and I will call Tim on Monday. Call Tim on Monday, and am told they have sold the car already. They have another one coming in in a different color, would I be interested. Initially, no I am not, but think about it and call Tim back and ask for a breakdown of the financial deal. Get a response of $639.84 a month for 63 months. Doesn’t seem like alot until you do the math and realize that there is an addition $2500+ in total payments. When I ask the increase, I am told that this vehicle is $500 more and they have to have it delivered. The destination charge of over $800 is still kept in the price. Breakdown also showed trade value well below researched values. Have requested a call from the General Manager, but have not received on yet (24 hours later). Would strongly suggest going elsewhere, as I have never had this type of issue with any Ford dealers (6 different dealers in 6 different cities).
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Vehicle serviced for
Repair
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2009
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Vehicle make
Infiniti
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Service Technician
Not Sure
My Crest Infiniti reviewHere is a list of issues with this crappy dealer:
1) They will throw in a BS charge when you purchase your car
2) Got smudges on my headliner at delivery
3) Had to come back over 3 times to clean headliner (still looked like crap)
4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat.
5) Took car for service and issue wasn’t even fixed! (They had my car for over 5 days)
6) Customer service sucks. Right when you pull up, the porters look like you then continue their business. Service advisors act like you are bothering them!
I took it to sewell and they did the following:
1) Immediately greeted me
2) Had my car for 1 day
3) Fixed my issue
4) Called me up a few days later to ask how my service went!!!!
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Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
George Strong
My Crest Infiniti reviewI came in here to buy a car and was treated like dirt. All the salesman were standing around and no one would help me. When it was time to look at a car they showed me all the junk cars and insinuated that I couldn’t afford a new car and my credit was not good enough and I should not try to negotiated for a better rate.
These guys are terrible and I would never buy from them. Avoid this dealership.
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Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
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Name of Your Salesperson
George Strong
My Crest Infiniti reviewThis is the worst dealership ever. Not only were they ignorant and incompetent, they were rude and condescending while trying to negotiate a deal. I would not recommend this dealership to anyone. I came in and asked about a particular car. They told me 30k. I asked “really?” And then he said he couldn’t go lower. Then I showed them the online ad which was at 26.9K. Then he felt like he got caught red handed and went to get another salesman. And when I complained about a couple of dents in the car and asked them to take a few dollars off, they just scoffed. Rude and incompetent! Complete jerks!
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Caleb
My Crest Infiniti reviewMy E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle.
I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I’m glad I did. Don’t always believe everything you read online, verify it for yourself.
I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn’t know, instead of making up some BS he researched it for me to get the right answer.
The sales process was pleasant without the typical high-pressure nonsense or sleazy tactics, but car dealers are car dealers… I spent a half our or so doing the back-and-forth game with the sales manager to get a final price, but I never felt like I was being pressured into a deal I didn’t want or lied to in any way. Just do your research beforehand, start low, and give a little when they give a little and you should be able to arrive at good price – Crest will definitely ‘deal’.