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Unethical business practices abound at this family business. (I hope they wouldn’t treat their family this way). My car had a police report written up for malicious damage done to it while on their property, and they did not feel the need to let me know. All four tires, wheels, rims were stolen off of my car, which was jacked up by boulders and wood while spending 24 hours on their property for overnight service (accessory install) just 4 days after purchase. Thieves were caught with tires, which dealer then put back on. Instead of informing me of what happened, allowing me the opportunity to confirm there was no damage, and maybe emphasizing the importance of locking lug nuts, they just let me pay for my service and be on my way without a word. I was notified by District Attorney’s office asking if I wanted to do a victim impact statement (which I first though was an error as I was unaware of what had happened.) Ironically, the following Monday after the incident at Weymouth Honda (when thieves were out on bail) – the same crime happened to my car (all 4 wheels/rims/tires stolen – this time successfully) when parked at work within the first two hours of parking it that morning. (Did thieves see parking sticker on my window, or is this just a coincidence? Police are looking for a possible connection.)
When I called dealer after learning about the incident that happened on their property later in the week , they lied and told me what I had heard from DA’s office on police report described another car that had wheels stolen and my car had only had lug nuts removed and no damage done. I believed what they told me but later found out this was a blatant lie. I finally got a copy of the police report which clearly states the car not only had tires removed but they were confiscated down the street in the thieves car, not on the property, and two police officers’ narrative describe damage done to the underside of my car. They’ve countered on other sites saying there was confusion when I called because there were other thefts involving used cars on the lot, but I clearly mentioned my car was just 4 days old. Jason wasn’t even really listening (could hear him typing in background and at first didn’t even understand that a second incident had happened.) If they’ve had MULTIPLE thefts on their lot, why don’t they better secure their customer’s vehicles to prevent it from continuing?
Both instances likely could have been prevented if dealer either: 1) better protected my car, not having their service area in complete darkness (other area dealerships use wheel-locks on customer cars that don’t have them while under their care) and have lit lots and security cameras and/or 2)let me know of first incident so I could better protect my car from the from second incident. (Having an off-street deeded spot at home and paying $225/month to park in a gated/garage at work, I originally didn’t think I needed locking lug nuts, but I thought wrong.) Dealer doesn’t think they needed to tell me about the incident, but many people are telling me that it can’t be legal to not notify the owner of property if it is damaged while in their possession. ??? What if your condo/house was broken into while you were away and thieves caught/property recovered? Wouldn’t you still expect to LEARN of the incident from property manager or whoever filed police report? This is unforgivable to me. Even if when I had called they had said, “Hey, you’re right, we WERE wrong not to inform you, and this is what we are going to do to make it right…” That would have been something but they truly don’t think they are at any fault or have any responsibility of information sharing.
Aside from this MAJOR grievance, the so-called new car was delivered with 223 miles on it even though 50 miles was written in the mileage area on all paperwork as a placeholder while it came from a nearby dealership. I kept inquiring how many miles were on it but being distracted by salesperson. In some states a car is not considered new, it’s a demo car after 150 miles and sells at a discount. There was no discount. It was also not properly detailed – had leaves, dirt, shoe marks on interior, windows were streaked from an inadequate wipe down, and it was missing floor mats that come standard with vehicle. (The dealer did install mats the day of the accessory, but not the standard ones, they’ve since sent them. However, car interior was still not thoroughly cleaned and it’s never felt like a new car).
I just wanted to tell you about my very positive experience with Weymouth Honda.
I first contacted Weymouth via telephone after seeing a very good price for a new Honda Ridgeline on Cars.com. To be honest, I thought the price was “too good.” I was sure the salesman was going to “bait and switch” me, or that I was going to get a shady, used-car dealership – not a true Honda dealership.
To my surprise, I found out: a) that I was in fact dealing with a reputable Honda dealership; b) the salesman, Andrew Gordon, was actually the owner’s son and c) Andrew quoted me an even better price for the truck than the one I saw on line!
To make a long story short, I purchased the truck sight unseen from Weymouth for a price almost $3,000 cheaper than I found anywhere else. But wait – the story gets better. Andrew was heading down my way (Washington, D.C.), and agreed to personally drive the vehicle down to me for a reasonable fee (cheaper than a car moving company quoted me). Talk about personal service!
But I wouldn’t expect this kind of personal delivery, unless Andrew has another pretty female friend who happens to live near you! 🙂
Weymouth Honda is the real deal. During the transaction, I spoke with both Andrew and his father – the actual owner of the dealership. I understand that Andrew’s grandfather was the first owner, so you have three generations of family ownership. I was very pleased with the attention and care I received from the Weymouth personnel (well really owners!).
Bear in mind that this was an Internet sale. I was frankly a little concerned about purchasing a car on line, site unseen, and then wire-transferring the money out-of-state. The dealership is in Massachusetts, and I live in Virginia! Not to worry, the transaction was flawless. Andrew even made a point of walking me through all aspects of the vehicle when he dropped it off.
To summarize, for all of you out-of-staters, I would not hesitate to purchase a vehicle from Weymouth Honda. Their prices and service could not be beat.
I’m not affiliated with Weymouth in any way. Feel free to email me if you have any questions about Weymouth. Ask for Andrew if you want an easy transaction!
Scott in VA.
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I would normally never write a bad review on any company. However, Weymouth Honda deserves the worst rating there is. BUYERS BEWARE! Pay a little bit more and go to a better dealership.. trust me, it’s worth it for the level of service you will get. Salesman Jack M. will tell you all of his personal business and drama before and during your sale. The finance man told me I was interrupting his lunch and that we had to hurry up. I felt like I inconvenienced them all in being there to pick up my new car. To top it off, the car had paint chips all over the rear bumper when I went to pick it up. They had no touch up paint available. After 2 months of waiting for them to get it to me, I called back after several attempts to get what I’ve paid for, and the sales manager, Eric, cursed at me using the “f” word several times, and told me they are done with me and to go “f” myself. Wow, what service!! I highly DO NOT recommend this low life dealership.