MAHWAH HONDA SERVING BERGEN AND ROCKLAND COUNTY
COME SEE THE CR-Z, ACCORD AND CIVIC
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Gave them my best quote, they said it was fake, gave me their quote much higher. Salesman made me feel I owed it to him to get him the highest commission he could get. I had bought cars from them in the past but that didn’t matter, once you got your car they didn’t know you anymore. Service promised to call me when part was in, never did. Prior time new car had a scratch and they said they would repaint and polish it out, just give them my certified check. Right. I left and they had it fixed in record time before the ned of the month of course. Don’t trust them as others have written here and elsewhere.
I have leased two Hondas from this dealership and have had terrible experiences both times!
The first time, with an Accord EXL, the salesperson changed terms of negotiations only once I was signing final paperwork, and getting the car that day had become a necessity for me where I couldn’t wait and go to another dealership. It was 1-2 hours before closing on the last day of the month, so pricing and promotions would be changing the next day.
If I hadn’t been reading the lease agreement carefully, I wouldn’t have noticed the extra $400 fee that had been inserted without my knowledge because it was never brought to my attention until I questioned it.
This salesperson no longer works at the dealership.
The second time, this July for a 2010 CR-V EXL, my salesperson was Larry Brinsky. As a young woman going in to the dealership without my husband, Mr. Brinsky would not listen to what I wanted, kept cutting me off, spoke to me in a condescending manner, and tried to push me towards buying an Accord.
I put down a deposit for Mahwah Honda to locate a CR-V I wanted (their inventory is very small), with Mr. Brinsky promising me that I was under no obligation should we not be able to come to an agreement on terms.
When I called him a couple days later with a better offer from DCH Paramus Honda, he became belligerent and started yelling at me (yes, actually yelling). I then told him I wanted my deposit back, and he refused. I asked to speak with a manager, and he told me no one was available.
I probably should have pursued this legally, but I wasn’t sure of my rights and just felt it would be too much of a hassle. My lease actually had pretty good terms, but I do not trust this dealership and will never work with them again.
I only hope that my review will be a warning to others who expect this dealership to be courteous and trustworthy.
THEY WERE EXTEMELY DECEITFUL ABOUT ADMIN COSTS AND CHARGES ASSOCIATED WITH TURNING IN A PREVIOUS HONDA LEASE – I WOULD NEVER TRUST ANOTHER WORD THEY SAID
HONDA PRODUCT GREAT – THIS DEALERSHIP BELOW SCUM