Visit Lee’s Summit Honda in Beautiful Lee’s Summit, Missouri for all your Sales and Service needs. We are in the heart of Jackson County Missouri and only 10 minutes east of the Missouri Kansas state line and Johnson County, Kansas. We offer a wide range of new and Certified Pre-Owned Honda Cars, Vans, Trucks and SUVs. As well as an excellent selection of pre-owned or slightly used Hondas, and many other import and domestic cars, trucks and SUVs . We have a beautiful facility just minutes east of metro Kansas City with a state of the art service department for all your service and parts requests. We have been proudly serving all of Lee’s Summit, Independence, Blue Springs, Raytown, the Northland, Liberty, Belton, Harrisonville, Pleasant Hill, Warrensburg, Kansas City, Missouri and Kansas City, Kansas, Overland Park, Olathe, Lenexa and Shawnee for over 10 years.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004 and 2003
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Vehicle make
Honda
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Service Technician
Service Manager
My Lees Summit Honda reviewI would give it 0 stars if I could! My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid for taking our vehicles here.
The service department is absolutely HORRIBLE- Terrible service experiences, poor diagnosis and workmanship, and high prices! After several awful customer experiences I started taking our vehicles to a different repair shop they discovered multiple repairs and maintenance that I had paid for had not been completed or was completed incorrectly and repairs had been misdiagnosed. My husband and I will NEVER step foot in that dealership again- even to purchase a new Honda when it comes time.
We experienced everything from both front wheels almost falling off after new tires were installed because the lug nuts were over tightened and the lug studs were being pulled through the hub, to being lied to from the service manager about a CV boot being torn after a transmission seal was replaced and the manager wanted us to pay for it, to misdiagnose on a brake issue when I was told the brake pads needed to be shimmed- brake hardware just needed to be lubed and serviced because 2 of the pins where seized- the new shop discovered this in two seconds JUST BY THE TECH LOOKING AT IT (simple fix that Honda could not figure out), to the valve cover gasket leaking oil after the 110k mile maintenance performed then they pointed it out and gave me an estimate on how much money it was going to cost me to fix it, to an oil sensor having a severe leak several times. I could go on, and on, and on… This was over the course of about 2-3 years with both our vehicles.
Try going to Otto’s 816.358.4454- they specialize in Honda and Acura- and the dirty little secret- they send service vehicles to be repaired there that their techs don’t have the training or are unable to diagnose. Otto’s even has loaner vehicles for $ 10 while your vehicle is being repaired.
Steer clear of this Dealership!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2001
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Vehicle make
Honda Odyssey
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Service Technician
don't know
My Lees Summit Honda reviewThis place is a rip off, doesn’t fix your problem, make you wait for freaking EVER, and soak you for every last penny you have. They don’t stand behind their work, six months later you have the vehicle in for the same thing and they’ve got thier hand out to take ANOTHER 80 bucks plus the cost of the repair, which is also outrageous. I would NEVER deal with these money grubbing dishonest jerks ever.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Marty
My Lees Summit Honda reviewBe careful here. called and talked to Marty to get a price quote. He called me back and told me they only had one vehicle left on the lot like I wanted. He then said “we want to make some money on this vehicle.” He refused to give me a quote. When I pressed him, he put me on hold until I hung up. I will never do business here because of the lack of respect I was given. They didn’t want to give me a good deal, they wanted as much money out of me that they could get. I gave this review one star because I didn’t know how good they could be.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Lees Summit Honda reviewThis dealership fulfills the old typical stereotype of the “used car Salemen.” I purchased a new car from them and i was told by the saleman and his manager that they provide free car washes for cars purchased at the dealership. the other day I went in for a car wash and the service manager told me that the car wash was for people getting cars serviced and don’t come back unless i need service, and then i’d get a car wash.
There are other honest dealerships around and I’ll deal with them–not lee’s summit honda.
I’ll never set foot in that place again and spred the word that lee’s summit honda operates dishonestly.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Lees Summit Honda reviewWe bought two new Hondas from Lees Summit Honda, one in October of 08 and one in late March 09. In July of 09, our 2009 Civic was totaled in a severe accident while my wife was driving. My wife was ultimately OK, and we needed to replace the Civic. I went to Lees Summit Honda. All I wanted to do was get another identical car at the price I had paid in late March. I figured 4 months later, and closer to the 2010 model arrival ( imminent ), this should be no problem, especially for what would be a 3-time repeat customer in less than a year. No dice. I was told that I would have to pay $1500 more now for car I had purchased on March 27 of 09. Why is this, I ask? I get some vague answer from management that the “programs are different now” and that with cash-for clunkers coming up, they are basically confident that the cars will sell so well that there is less need to negotiate on price on the remaining inventory. Well, sorry, I guess, for having a semi-truck rear end my wife and total the car at what is an inconvenient time for you inventory-wise.
I should have known this would be how things would go from prior experience. On our first Honda purchase, I stopped into the store one day with a question for the manager regarding our finance information. I could see him sitting at his desk behind a glass wall joking with some salespeople. My salesperson walked over, told him I was in need of assistance, at which time I heard the manager say “I’m busy right now, I don’t have time”…to talk to me. Sorry I might interrupt your mirth session with a 30 second question. I might have believed that he was busy had I not been able to see and hear him through his glass office wall. Nothing like good customer oriented service.
Anyway, I left scratching me head as to how they can make a healthy profit from selling me a Civic at a certain number, but a couple months later this is out of the question to do the same. Hmm…
Well, I went down to the local Mazda dealer and bought a new Mazda as much on principle as anything. I must say the car is at least as good as our Civic was. Still sorry, though, that the relationship I had with the Honda store was apparently meaningless to them. Nobody on the managerial side attempted to lift a finger to retain us as clients.
I forgot to mention that the finance manager was very pushy regarding extended service contracts both times we pickup up our new Hondas. One time, he asked me exactly why I did not want an extended warranty. My reply was that obviously the service provider was taking in more money in premiums than they were paying out in claims, or they would not be in business. Pretty logical. His reply was something to the effect of “well, sure hope your computer doesn’t go out” in a snippy tone.
I forgot to mention that the finance manager was very pushy regarding extended service contracts both times we pickup up our new Hondas. One time, he asked me exactly why I did not want an extended warranty. My reply was that obviously the service provider was taking in more money in premiums than they were paying out in claims, or they would not be in business. Pretty logical. His reply was something to the effect of “well, sure hope your computer doesn’t go out” in a snippy tone.