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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Steven
My Charles Maund Toyota reviewI walked in there on a busy day (Saturday) and had to wait a little bit to deal with a salesperson. The showroom was packed! Steven helped me find the car I was interested in and for a great price. The other dealers in Austin didn’t even get close to this price. I’m very happy with this experience and would recommend this dealer to my friends.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bill
My Charles Maund Toyota reviewI must say this has been a very frustrating car buying experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service person who obviously had no desire to rectify my situation.
Car was marketed online (Craigslist & Autotrader) with a vehicle description reflecting Limited amenities – leather seats/ heated seats, etc. Turns out it’s an SR5- no leather, 20″ rims, no 6 disc changer, etc that I was looking for..
SR5 was a “Certified” vehicle and has supposedly passed it’s #-Point Inspection. When I pulled out the cabin air filter it was filthy and had never been changed in the 55k miles this car had on it. This led me to believe the other points of the inspection were missed as well.
After leaving your dealership upon my first visit and 2 different salesmen’s unsuccessful attempt to close me on the car then, neither got my contact number to call me back with a counter offer closer to my request. I had called back 4 days later, and due to my emotions and time constraints to buy, I agreed to purchase for my price, less a couple requests. A mistake on my part, as with these miles and wreck on Carfax fair market value blue book was $1k less, minimum. AND I had to put $830 worth of tires on her.
Part of the delivery prep was to detail the vehicle as requested 24hours prior. This was not performed. No confirmation ( documentation ) that my other requests were performed – check all fluids and filters, etc.
Then, when I went to pick up the vehicle it didn’t have temporary tags on it. Bill ran in to get tags and installed. Come to find out, they say the vehicle is a 2006 Toyota with another VIN # on it! Hoping I don’t get pulled over!!!
…AND TO TOP IT OFF – Days later Closing Agent called to say they couldn’t find my $5,000 Cashiers Check I handed to the salesman! Not my problem, as the $ left my account when check was created. In short – I had to work with my bank to cancel it and incur a $100 fee for the very frustrating experience. They never reimbursed me for this cancellation fee.
So, those are the high points of my frustration. I told myself i’d never buy a car from them simply due to their stupid/loud/obnoxious commercials. Then the 4Runner appeared online owned by them that I desired, so proceeded with transaction ignoring my gut feelings.
Live and learn. Let this serve as a warning… S T E E R C L E A R!!