Charlotte, NC Area New Ford & Used Car Dealer – Dale Jarrett Ford in the Indian Trail, Huntersville & Gastonia Area
When you visit our Charlotte, North Carolina new Ford and used car dealership your satisfaction is our primary concern. If you value low prices and variety of high-quality vehicles, Dale Jarrett Ford is the first and last place you will need to shop for a new or used Ford car, truck, or SUV. The team at Dale Jarrett Ford is proud to serve the communities of Charlotte, Indian Trail, Huntersville, and Gastonia, North Carolina with new Ford cars and would like to have the chance to earn your business. We are ready to assist you and can easily be contacted by phone.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Gloria Helms
My Dale Jarrett Ford reviewI would never buy from Dale Jarrett Ford again.
They fail to disclose information about the vehicle I purchased.
It was not until after we signed all paperwork that we were told the vehicle was not ready.They said the Garage was replacing the rotors and brakes. Than they came back and told us it would not pass safety emissions inspection.
After sitting there from about 11:00 am until about 6:00 pm we were told to drive the car home and bring it back the next day, The next day it still would not pass the safety inspection, It was not until the third trip it passed.
Less than 2 weeks we had to take it back because the rotors were warped. At this time is when we found out they did not replace the rotors with new ones like we were told but instead turned them. They were turned to much whic cause them to warp.
They replaced with new ones.Supposely. Also we were told that the extended warranty they sold us meant we could take the car to any ford dealer but we later found out this to be untrue.
Around 2009 the car started to surge on its own which almost resulted in a wreck. Another time this happened was on the Interstate it surged on its own and than suddenly stopped to 35 mph. The check engine light came on the code said it was the computer module.
Dale Jarrett Ford ordered a new one and said they would replace it at there cost. After leaving the vehicle with them the service tech Dominick Santevecc called and said the problem is the air filter he said we don’t have a ford air filter instead we have an off brand air filter.
I knew this was a lie. I later found out they recalibrated the computer. Which work for a couple of months. We still have the problem during the hot summer months.
I found out on 04/2011 from reading about a class action lawsuit against Ford concerning this vehicle that Ford and the Dealerships knew about this problem since 2005 and we purchased our vehicle from Dale Jarrett Ford in 2006 they never disclosed this to us. A lawyer told me this was consider consumer fraud.
http://www.girardgibbs.com/fordacceleration.asp
This dealership is now known as Crossroads Ford.
Wow. Where to start – I was not happy with every single step of the process here.
I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issue was that I wanted a manual transmission. If you’re looking for a manual, good luck! There were only a few in the country (!) that had my basic requirements (SE, heated seats, home link) so in the process I spoke with a few dealers but Crossroads was most convenient so I focused on them. I had a few questions regarding my trade-in, details on the car and a couple other things that my salesman couldn’t answer (no longer at the dealer – he was ‘replaced by James as my eventual salesman) and was told that the manager, Bobby, would call me before 5:00. That didn’t happen and in two more subsequent conversations was again told – Bobby would call by 5:00 – no go again on both occasions. I started talking to another dealer at this point because Crossroads obviously did not want my business and was not responsive. The “other” dealer was helpful, negotiated a ‘good’ price for the car I was considering, and on a sales call (I cover NC & SC in sales) I stopped in to get a starting point/estimate on my trade-in. I didn’t call in advance and my salesman was on vacation but I was able to get a number for my trade – which was fairly close to what I was looking for. I wasn’t in a rush to make a deal and over the next week or two realized I didn’t really want to make a few more trips to the ‘other’ dealer ~2 hours away. Crossroads called back apologizing and looking to get my business and ‘earn my trust.’ I set up an appointment and my goal was to see what their bottom line on the Fusion was as well as to see where they would be on my trade-in. They claimed they were going to be very aggressive but they wanted to know what my numbers (in hand) were! That was the first shady sign! I agreed to give them the Fusion price which I said was “out the door.” Bobby asked, that if he matched that, would we be good on the price? Of course I would have liked a better price but I was pretty sure it was a good number. OK. He came back with a page of numbers as car dealers do, points to “his” number, which was lower (than ‘other’ dealer) so, looks good for step one. For step two I wouldn’t budge on giving up the number on my trade because I wanted to see if they were really going to be aggressive. Bobby came back with a price of FOUR THOUSAND LESS than the number I had in hand!!! I should have walked away. I was being low-balled big time! They could see my disappointment so I gave up my trade number and the response was then – if we match that – do we have a deal? Well, I was looking for something better but as it looked like I got a better number on the other end I said ok. After another 45 minutes, ‘lo and behold’ the number for my trade was matched! Now as I again waited as all the paperwork started, I noticed that Bobby’s price was NOT ‘out the door’ but in fact the OTD price was about $2K higher! Car dealer managers lives are about numbers so I know he knew what he was doing. Again I was ready to walk but he instantly came down in price to where it should have been in the first place. The next factor was, since I was now ordering the car so I could get exactly what I wanted, I was told it would be 6-8 weeks. I had ordered a car before so I knew that was ‘bull’ – why don’t they just tell you the truth?? I pressed for the ‘truth’ and they admittedly said it would probably be 8-10 weeks (so ok, that means 10 weeks). I was also told that they would inform me as to the progress ‘every step of the way’ and that I’ be sick of hearing from them! I wasn’t exactly concerned about that because I knew it would be ~10 weeks but I didn’t hear a word in six weeks! From this point on it was mainly me contacting the dealer for an update although there were a couple emails over the next 4 weeks from them. Also during that time I noticed two things in the paper work 1) the payment for my trade (after paying off my loan) to me was written up as $100 in my favor. When the check finally came (a week after they said it would) that $100 mistake was corrected. 2) right about the time the car should have been ready I realized that my trade was not accounted for correctly and my tax amount was over $600 off in the dealers favor. Do you think the accounting department caught that one? No. The car finally comes in in the 11th week but there was bad weather that certainly impacted that. I am told I could probably pick it up in a couple days, after it’s inspected, cleaned up etc. A couple days later they report that there is a ‘vibration problem.’ This goes on for a couple days as the technicians there can not figure it out. I went in to ‘visit’ my car and the engine was basically taken apart. No luck. A Ford engineer had to be brought in. At this point the dealer did set me up with a ‘rental’ on site (free of charge). The problem was finally pin pointed to a piece of the axle assembly that was ‘bent.’ Ordering the part and installing was another two weeks. Funny side note – the rental I was driving was called back in because it was sold – so I was put in another car (like I said no a single part of this process was smooth!). At this point my family and friends were saying – do you really still want to get this car??? Well, issues and dealership woes aside my research said this was ‘the car’ so I was sticking with it. So, I finally am sitting with the finance guy (I went in a couple weeks earlier to ‘fix’ the $600 tax mistake) and he said that, looking at the numbers, I still owe him $2K! I texted my wife at that point to put her on stand by to come pick me up. There was some confusion as to the rebate dollars in the contract and financing – which I did through my credit union and not Ford. My bottom line was that it doesn’t matter how they put the numbers together, in the end, the number on the contract was only a “good” deal – no better than the ‘other’ dealer’s numbers that I didn’t even meet with them to haggle over. Again here, they arranged the numbers to make the bottom line work. All done, right? Wrong!! There was some mistake in the paperwork in that my trade (which is what it was even though I didn’t take delivery of the Fusion for almost 13 weeks) was sold by the dealer so they had to come out to my house for me to re-sign (almost) all the forms. I can not comment on the servicing yet but do not plan on dealing with Crossroads beyond the 4 or 5 oil changes through the ‘poor’ Ford warranty and lastly, although with good intentions, I was sent a birthday wish – not addressed to me and not on my birthday!