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I was shocked today to have a salesperson hang up in anger on me today. This person is so clueless that he actually called back as if the deal would continue, no apologies, no nothing. He kept promising me that he could sell me the car and configuration I want–that it’s in the dealership family. When I told him that I want to see the car in-person before I would talk business and trade-in, suddenly his story changes to how it’s impossible to get the car until I’m committed to the deal, even though I already gave financial and other information and told him the ballpark figures for negotiation. Being as straightforward as I can, I even talked about my trade-in’s flaws and what others thought was a reasonable trade-in value. I asked for a photograph of the car I would buy since the Fuccillo websites have only the most generic stock photos. He became irate that I would ask such a thing, as if in this day and age no one has cell phone cameras, internet, and email. He actually asked me how in the world he could get a photograph to me, as if this was such an impossible task. He insisted that I just trust him “as a businessperson,” and when I told him that its hard to because the industry has a reputation for duplicity, he said I was insulting him and hung up the phone. Wow. If this is what the sell is like, just imagine after-sale service and them honoring warranties.