The sales department was fair and great to work with. I have told my friends about Houston Ford in case they are thinking about a new car.
Dave T
2011
Ford Focus
Houston Ford in Pine River, MN is
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On July 3rd, 2014 my car broke down while on vacation. Went into Houston Ford, test drove 2013 Ford Escape. Asked for a Carfax Report. Greg left the office for a few minutes and came back with a Carfax Report that showed the price of $23,956 was under the adjusted retail value on the report so I bought the vehicle. When I got back home from my vacation I realized that the Carfax he gave me was from a different 2013 Ford Escape and that all of the values were incorrect, also, the report was 4 months old. So I ordered my own report with the correct vin number and I over paid them by more than $2000. I emailed them copies of both reports and did not get a reply. I called the sales manager, he was sorry , but he was not going to make this right.
They used a Carfax Reoprt to deceive and not to inform their customers. Very Sad. I should have made my way into Minneapolis to buy a car.