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Joe Elias the General Manager lied to us. Our choice was between a FX4 and Lariat Eco Boost. The FX4 had every option that my fiance wanted but we were told the Eco Boost is a better truck. Joe said he can put the same exact options on the Eco Boost at cost. He told us it would look exactly like the FX4. I explained to him I only wanted Ford factory parts nothing else when we picked up our truck it was nothing like the Ford parts. They put cheap products on we asked them to take them off that’s not what we wanted. He said well it does the same function so they will not take them off. Chris Donaldson our sales rep was our bigges advocate. He knew what Joe promised and he talked to the Service Department and they removed the back up camera and the remote start. We went to pick up the truck and I noticed the keyless entry would not work. I spoke to Rodney in service and he said sometimes they go out they would not have time to fix it. He knew we were leaving for Florida and he said we could get it fixed there. When we started to back up the lights in the cab would not go off and the door locks would not work. We could not drive the truck out of there that night, we were told the next morning they would fix the truck first thing. Meanwhile we were suppose to leave to go back to Florida for Christmas. We kept calling and apparantly the remote start came in and they just put it on instead of calling us to see what our schedule was. We finally got the truck back at 4 pm Chris Donaldson drove the truck back to us. In the back seat was the back up camera and mirror. We asked what is that he said he was told to put that in there. We gave it back to Chris Donaldson to take back to the dealership. We do not want it we just want our money back. We asked Joe for our money back and he said that they put the back up camera on and it does the same function that we are not entitled to our money back. Chris Donaldson at Jim Robinson Ford is the only one who knows what customer service is. I would not reccomend Jim Robinson Ford because they allow Joe Elias to lie just to get sales. I may not be in West Virginia anymore but I still know people that live there and they all know about my experience and they have also passed it along. Tomorrow will be a month and we still have not recieved our money back. We since have contacted a lawyer to pursue this further.
I had bought a car in southern WV (big mistake). I will never deal with that dealership again. They ripped me off. I found the car I really wanted on the Internet at this dealership. I called, drove 4 1/2 hours to this dealership, they gave me a great deal out of the other car. I couldn’t have asked for a better deal. 🙂
AVOID THIS DEALER AT ALL COST! Just tried to rip off my brother. Was purchasing a 2010 Escape, told him they had a deal, shook his hand, told him this deal cannot change, yadda yadda yadda. Let my brother take vehicle home that night and paperwork to be finished the next day. Came back to sign paperwork and they changed the deal! Told him he wasnt going to sell the car to him under the agreed upon price and the monthly payment that they agreed upon and “couldnt change” had gone up, changed with no explanation. He left without vehicle. No apologys were offered or amends tried. Very unprofessional dealer. BBB will be investigating