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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ken
My Carriage Nissan reviewA good experience, did have to do some bickering but they were very cordial. Ken Pasols was most helpful. We came back the next week to get a spoiler put on and he was very helpful then. Would definitely recommend this dealership to my friends.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Carriage Nissan reviewMy husband visited Carriage on Thurs. to look at a 2009 Prius. He and the salesman discussed the price and possibly using our Honda Ridgeline as a trade. Since he did not have the truck, he gave a detailed description and was told, on paper, that we would likely have an “out the door” price of $2000. They offered to drive the Prius to our home (2 hrs away) and pick up our truck so we could drive the Prius for a few days. My husband told them that if the number was not going to be around that $2000 mark, we would be very dissatisfied when we returned. They assured him that it would be close. Today (Sunday) when we returned they not only gave us a number $4,800 higher, but also said that the salesman he had worked with left the company two days ago and took all of his paperwork with him. The used car manager, Jeff, told us the trade in wasn’t worth near what we’d thought, even though my husband had informed them of everything that Jeff indicated to be a problem on Thurs when they gave us the estimate (miles, body work). The manager on duty, who finally spoke to us, told us he feels that they knew the trade in value was lower than they indicated on Thursday (it is not)and they probably thought that if my husband brought home the car and I fell in love with it, we’d be willing to pay anything. WE knew this, which is why my husband warned them on Thursday that we would not be buying if the number was not the same when we returned. This is the most dishonest business practice that I have ever dealt with. Nobody was willing to accept responsibilty, blaming both the fired salesman and/or the asst. appraiser (who happened to have the day off), then readily admitting with no real remorse that they assumed we were foolish, emotional buyers and would not expect them to hold true to their word.