Jackson Ford in Decatur, IL. New Ford and pre-owned, Auto Financing, Specials, Auto Sales and service in the greater Decatur,
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Purchasing my used vehicle was relatively pain free – until I needed to use the extended warranty the dealership sold me. I showed up the morning my repair was scheduled and immediately my experience turned negative by the complete lack of organization by the service department (but this was the least of my concerns).
I had a major issue with the extended warranty and requested to speak with someone about it. Oddly enough, during normal business hours, there was nobody in the dealership who could answer any questions about it.
I left a message to have a general manager or owner return my call (this was 9/20).
No response
On 9/24, I called and nobody was available to answer my questions. I asked for a return call.
No response
On 10/8, I called and finally spoke to the “Finance Manager”. He was going to speak to the owner and call me back.
No response
On 10/9, I called the “Finance Manager” back. I was told he was waiting on the owner and the warranty rep to make a decision and he would know by 10/15 and call back.
No response
On 10/19, I called – voicemail. I left a message.
No response
On 10/25, I called – voicemail again. I left another message.
No response
On 10/26, I called and spoke with the “Finance Manager”. I was told he was going to email the warranty rep and call tomorrow “no matter what”.
10/27 – Hallelujah, after almost SIX WEEKS I finally receive a call. During this call I simply receive a synthetic apology told they are not even going to attempt to provide a resolution.
Please think twice before doing business with this dealership.