If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I phoned Carl Burger the night before I actually came down, and I spoke to Jerry Moore. He was very nice and explained his inventory based upon what was important to me. We met up the next day, and I was in quite the bind, as I had no vehicle to get to work and school.
Jerry and his manager (John Meyer) not only got me a great price, but the interest rate was mind blowing. I never thought I’d be able to get an interest rate in the very low-single digits as a first time buyer. I was expecting a rate in the teens.
If you want to be dealt with fairly and openly, go see Jerry.
First I need to say that I understand that the car buying processes can be very intimidating and many people have trepidations when going to a dealership. I have been to some shady dealerships and some good ones but I have never had such a pleasant experience as the one I had yesterday at Carl Burger Dodge. My wife and I have really been admiring the new Challengers so we decided to go to a Memorial Day sales event that Carl Burger was advertising.
We were greeted by Eric Ball, our sales person. Eric was extremely knowledgeable and kind. He was not pushy, rude or all the other things that people fear about buying a car. After deciding on the car we wanted to purchase, Eric introduced us to Wes Kachi (Assistant Sales Manager). Wes sat with us to discuss the terms of our purchase and what he would be able to do for us. We have had some credit issues in the past and were preparing for the worst; however, after telling Wes where we wanted to be with payments and what we were expecting from our trade-in, he made it happen, simple as that! No back and forth haggling, no low-balling, no over inflated pricing. The online advertised price for our car was the actual price they listed for the car on the lot. You’d be surprised how many dealerships list the price for less on the internet then they actually do on the lot in the hopes that you do not see or mention the internet price. The Finance Manager (Michelle Heddinger) was so very nice and took the time to explain all the details of our financing and competed our loan to several companies to get us the best deal possible. With the final handshake on the deal, Eric (our sales person), escorted my wife and I to each department at Carl Burger and introduced everyone. Ray Andrews (service advisor) took time from his busy schedule to chat with us about our purchase and congratulated us and laughed with us a bit. We were even given a voucher for a free gift from the parts dept, sorry I forgot his name.
I’m telling you that we felt like rock stars at Carl Burger! If you are in the market for a new or used car, you won’t go wrong by stopping at Carl Burger. So many claim to be customer oriented but never actually practice it. It’s just some slogan in a radio or television commercial. It was so refreshing to find a place that still values customer service and practices it at every level of the business. My wife and I will never go anywhere else from now on.
WORST EXPERIENCE EVER! these guys will lie to you without any shame whatsoever. they told me they had a black 2011 Grand Cherokee in stock and negotiated a price with me. i made an appointment to come to the dealership all the way from Los Angeles just to find out that they didn’t have that car there at all. when asked why they lied to me they had the audacity to tell me that they never claimed they had that car at the lot. even though they called me numerous times leading up to my visit in order to confirm i would actually show up and kept confirming every single time that they had the car i was looking for in stock. when i showed up they were extremely unfriendly, rude and disrespectful with me. DON’T TRUST Carl Burger!
I phoned Carl Burger the night before I actually came down, and I spoke to Jerry Moore. He was very nice and explained his inventory based upon what was important to me. We met up the next day, and I was in quite the bind, as I had no vehicle to get to work and school.
Jerry and his manager (John Meyer) not only got me a great price, but the interest rate was mind blowing. I never thought I’d be able to get an interest rate in the very low-single digits as a first time buyer. I was expecting a rate in the teens.
If you want to be dealt with fairly and openly, go see Jerry.