Suresky & Sons in Goshen, NY is a family owned and operated dealership since 1916. We are in Orange County, just minutes from West Point, Middletown, Newburgh, Port Jervis and less than 30 minutes from Rockland, Ulster, Dutchess, Sullivan, Sussex, Pike and Bergen Counties. We stock over 600 Dodge-Chrysler-Jeep & Hyundai Vehicles and over 150 quality used cars, trucks, suv’s, vans, 4×4’s and also offer manufacturer backed Certified Pre-Owned Vehicles. Our Service and Parts Departments are the best trained and knowledgeable in the area and offer Saturday Service, Complimentary Shuttle and valet service, Full Service Bodyshop and Rhino Lining Spray-on Bedliners. Suresky & Sons is your one stop for all of your transportation needs. 1-888-NEEDCAR
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
DODGE NITRO
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Service Technician
Marco & Doug
My Suresky Chryslr-Plymouth-Dodge reviewThis a response to the review I left earlier. You don’t have to take my word for it, but I recommend searching the internet for other ratings and hiding all motorized equipment out of Dodge Suresky’s grasp.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Dodge Nitro
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Service Technician
Marco
My Suresky Chryslr-Plymouth-Dodge reviewThe reverse gear on my Dodge Nitro had stopped working and was towed from the original dealership to Dodge Suresky.
I soon received a phone call from the service department that tried to charge me for parts their technicians might break while removing, miscellaneous labor charges, a brake switch light (which was fine before they had it) and transmission flushing (which is covered by my warranty). Warranty covered $2,700, while my deductible, as expected was $250. Marco (service advisor), told me I was responsible for $680.00 in additional fees. After telling him to not work on the car until I spoke to my warranty company, he leaves a voice mail a half hour later explaining that the parts they had to break to get to my transmission, did not break. This brought my payment down to $540. The service advisor stated that I should be happy they were covering $2,700. I replied with, ‘that is why I paid an additional $2,000 when I bought the car.’ These are services I paid for.
In person, I asked for copies and an itemized pricing list for all services. When I questioned Marco about my brake lamp switch (which controls all of the brake lights, reverse lights etc.) he deflected, saying I should take it up with Mazda, where I bought the car. I spoke with my warranty company earlier that day, explaining the conflict in payment arrangements. After receiving the copies I had asked for, Marco assured me that he could get some of the fees "waived".
I picked up my car on Wednesday and paid only my deductible. The following Saturday, I heard a clanking noise in my engine, I immediately lost power under the gas pedal and my first thought was, transmission! I made it to a parking lot, shut the car off and tried to turn it back on. The lights came on and a clicking sound ensued. I contacted Suresky, who shuffled me around 3 or 4 times before reaching a manager and demanded a tow.
1 1/2 hours into rebuilt transmission (which cost $3,000), an "unexplainable internal malfunction" that caused the starter to fail, as stated by Marco Sanchez and Doug Dulgarian. Unexplainable internal malfunction…?
I would have never contacted Suresky again, if I did not know they were 100% responsible for the careless repair on my transmission. My vehicle has high mileage (which Doug, the service manager, clung to for dear life in repetition) but there was absolutely NOTHING wrong with my starter before. They needed to remove it to get to the tranny, which when questioned, as I played stupid, Doug stated, "No, the starter stays in the engine."
Suresky would have rated a negative number because of bad service, patronizing the customers and basically not being responsible for the vehicles or service they provide.
I have filed a complaint with the Better Business Bureau, Department of Motor Vehicles and am currently in process of serving them with a summons for small claims court. I am only looking for my deductible,tow fee, and court costs as compensation- a fair trade at the least.
CORRECTION!!! I WOULD NOT RECOMMEND THIS DEALERSHIP. BECAUSE I CANNOT EDIT MY EARLIER RESPONSE, THERE IS HALF A STAR THE SURESKY DOES NOT DESERVE. THAT WAS A MISTAKE.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Dodge
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Service Technician
Victor
My Suresky Chryslr-Plymouth-Dodge reviewI came in to this dealer to cancel my newly purchased extended warranty, which is fully refundable in the first 60 days of the contract.
From the beginning of the conversation the salesman that i dealt with (Victor) was not very friendly. It was clear that my business was the least of his concern and he had no desire to help me.
I was asked for the paperwork, then they told me that they cannot cancel the contract without seeing the vehicle first. I dont know why they need to see the physical paperwork or the vehicle – all i wanted to do was close the contract that was never used or had any claims on it.
When i came back with the vehicle, Victor wouldnt even come to see me, he kept sitting in his cube upstairs. I was told he was dealing with a customer and it would be another 45 minutes before he could see me. He was in his cube alone and not on the phone. A blatant lie.
Speaking to the manager resulted in the same thing, he didnt even ask me who i was there to see or for what reason.
I would not recommend this dealer.