Call Rob Bouler at 913-378-6013 (local) or 877-258-3137 (toll free) for availability and to set up a test drive today!
Bob Hoss Dodge Chrysler Jeep opened in 1987. We have consistently maintained the Highest Customer Satisfaction Rating of any Dodge Chrysler Jeep franchise in Kansas City Metro. Recipient of the Five Star Award for over 20 years and a leader of Customer Care Standards with a client retention rate of triple that of the national average. We are family owned and blessed with many helpful employees that have been with us over 15-20 years. You will not be just a number at Bob Hoss Dodge Chrysler Jeep but you will save thousands as we also boast the lowest overhead in Kansas City, verified by Chrysler Corporation. Come join our family and become part of a best kept secret in Kansas City. No games, no hassles, just Real Deal pricing and Five Star service.
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Nov 09
I took my 2004 Dakota to Bob Hoss Dodge service center to have the right side catalytic converter repaired under the emission warranty. The converter had a crack in the bottom wield allowing an exhaust leak and the check engine light to come on showing code P0430. A mechanic and service manager looked at the converter while my truck was up on a lift. The service manager then walked over and told me (the best I remember) It’s been all worked on up there and he will not do the repair under warranty. I started to tell him what work had been do and why. He interrupted me, stated it’s been all worked on and it not covered and started to walk away. I asked for the phone number for the District supervisor. He stated that would be corporate, ran off a 1 800 number and walked away. He spend around 30 seconds talking with me. I had to get the 800 phone number from the service tech that had done the paper work on my truck. I left Bob Hoss dodge.
The work that the manager was referring to was done at a muffler shop when the 2-1 O2 sensor was changed. The only way to change the sensor was to drop the Y pipe, which is why I took it to a muffler shop. The shop in order to drop the y pipe, removed the old exhaust bolts and cut the tail pipe 18 inches downstream of the converter and downstream of where the two pipe come together to one pipe. Replaced the O2 sensor, put on new exhaust bolts and wield the pipe back together. The y pipe was not fully removed from the truck just loosen to move around and change the sensor. Nothing the shop did could have cracked the wield on the converter.
I took my truck to Gladstone Dodge where they looked at the converter and said yes it was covered and they would do the repair if I wanted them to. So I had them do the repair.
Charles