At Jim Falk Lexus of Beverly Hills, it’s our mission to provide the drivers of Los Angeles CA and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Los Angeles, we go above and beyond to implement our expertise and experience to assist your every need.
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We were made to wait in the lounge for about an hour while they were doing the paperwork. They knew we had had a long day and we feel like (looking back on it) they were wearing us out and trying to get us to not read what we were signing closely enough (and sadly it worked). They told us they had gotten the bank to extend a lower financing even if we took the longer loan, so we thought “why not?” We were too tired and trusting and just signed. And guess what??? The bill came in and it was the higher rate for the longer loan. Had we known, we would have just taken the shorter loan. Tried to reach the dealership multiple times and never received a return call. Finally talked to the sales manager one time who promised to look in to it and call me the next day. It’s been about 2 weeks now and SHOCKER!!! No return call. I hope that all Lexus dealers do not have the habit of scamming their customers like this.
I will say that the salesperson was quite nice and went out of her way. Too bad she works for a dealer that likes to lie to their customers.