Banks Chevrolet, Cadillac, Buick, GMC. Serving the Concord and Manchester NH area in Sales, Service and Parts. We also offer a Quick Lube Department as well as our state of the art Collision Center Auto Body Shop! Search for new and used Chevy Cars, Trucks and SUVs. Get the best deal at Banks Chevrolet! We offer the largest selection of Chevy vehicles, Cadillacs, GMC and Buicks!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sales Manager Wayne
My Banks Chevrolet Cadillac reviewI’d like to share my “Banks experience” on Thursday June 15. I’ve been waiting for a Chevy Silverado with the “High Desert” package for months and was notified by your staff when it came in. After numerous phone calls with Marisa, Christen, and others I was pressed into setting up a 9 – 10 am Thursday June 15th appointment since there was only one vehicle and she wanted to make sure it would be available and not sold. I even received a phone message the night before the appointment at 7:18 pm from Christen confirming said appointment with Wayne. I arrived at 9:30 am as scheduled fully expecting to purchase what I’ve been waiting months for, and was told Wayne was not on the site, which disturbed me but I understand things come up sometimes. Then I was told by Dylan Lesnewski a Sales Consultant that the “High Desert” was not on site either but he would go get it which upset me. Why have me travel to a confirmed appointment and then not even have the sales rep or the vehicle on site? He would not tell me how long it would take when asked, I was just told to get something to eat, have some free coffee or use the restroom if I wanted. After roaming around for quite a while, using the restroom, inspecting the showroom vehicles twice, I decided it was more than long enough to be waiting and left a message with the information desk to let management know that I was stood up by Wayne and my vehicle was not available after traveling all the way from Gilford NH. In the parking lot as I was leaving, I saw Dylan pulling in with the “High Desert”. He started showing me the vehicle which was filthy, just coming off the train with trash in the back seat. Sometime later, Wayne came out and started making excuses about not meeting me and not having the “High Desert” available on site. I told him I wasn’t really interested with his excuses and he walked off. I continuing to discuss the options with Dylan… then, right in front of the main entrance doors I noticed a large Salesman bouncer type came out the door and stand threateningly facing me with hands on his hips staring me down. I ignored him continuing my discussion with Dylan until I got in my car and left. I was very upset to be treated this way and sent several emails and letters to Banks without getting ANY reply.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
JEN MCDONNELL
My Banks Chevrolet Cadillac reviewI WAS TREATED LIKE A CHILD BY A WOMEN SERVICE ADVISOR,
JEN MCDONNELL. SHE WAS RUDE AND DID NOT LISTEN TO ANY OF
MY REQUEST. SHE MAY HAVE THOUGHT SHE WAS JOKING WITH ME
BUT I DID NOT FEEL IT WAS TO FUNNY. I WOULD NOT TELL FRIENDS OR ANYBODY INFACT, ABOUT THIS SERVICE STATION
DUE TO THE CUSTOMER SERVICE PROVIDED BY THE ADVISOR JEN.