Welcome to Century Chevrolet!
We can serve as your new and used
Denver Chevrolet
dealer. Century Chevrolet also serves Westminster, CO. Century Chevrolet is proud to offer our large stock of quality new and used Chevy vehicles. Here at Century Chevrolet in Broomfield and serving the Denver area as your Westminster Chevrolet dealer, we are family owned and we understand the importance of the American dollar you’ve worked so hard for, that’s why we offer our vehicles at invoice price! Serving as your
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My purchase experience was fine with Century Chevrolet, but that’s a one time thing with a dealer. Service is where you spend most of your time and my first time in they blew it.
TL;DR; Century Chevrolet completely failed to provide even passable customer service in their Service department. They would not listen to what the issue was, pretended it was impossible for it to happen, passive aggressively insulted my intelligence, and did not resolve the issue. They’ve lost a customer for life.
This encounter started when I brought my electric vehicle in for its first maintenance service. I was prompted to do so because my Key Fob for my vehicle stopped working the day before. The vehicle would not start, and did not have a key back up. The doors would not lock or unlock, again no key back up.
Therefore, the Key Fob is critical to the function of the vehicle. When I dropped the vehicle off with service I described all of this. I was able to get the vehicle started after using a backup pocket for the Key Fob, but that took some digging through the vehicle messages and manual. After using this pocket method the Key Fob started responding again. Still, I was not comfortable with the thought of this process failing and leaving me stranded.
The service team said they would look at the Key Fobs, though they completely failed at this. First they called me when the maintenance was done, saying they had tested the Key Fobs and were able to Remote Start the vehicle. I explained the issue was not with Remote Starting the vehicle, it was with the vehicle starting at all. They then claimed that what I was saying happened is just not possible. Well it happened to me. They said they would retest and call back. When they later called back they started to explain that when an electric vehicle starts there’s no motor that runs, but it’s still started. Very insulting, this is my second electric vehicle, and I’ve had this for months now. They went on to explain how to do a Remote Start. Even more insulting, it’s obvious they did not listen at all during the last call. After explaining again that the vehicle would not start at all, having nothing to do with Remote Start, and that I had to place the Key Fob in to the back up pocket before it would start, they finally explained that what the pocket does is reprogram the Key Fob. This could all have been avoided if they’d just listened when I dropped off the vehicle and explained the reprogramming process then!
But they weren’t done. When I arrived to pick up the vehicle they had also printed out a copy of the instructions for how to Remote Start the vehicle and left them on the passenger seat for me to find. Beyond insulting. At this point this had went beyond them just being confused, inept, or otherwise bad at their job, and in to a territory of aggressive and unacceptable behavior. And if you’re going to be a jerk, at least have the guts to be one to my face, instead of passive aggressively leaving a print out.
Avoid Century Chevrolet if you value your time, money, or have any sense. They will not only waste your time and money, but they are awful at providing even basic service. I will never use them for service, I will never buy a car from them, and I will warn everyone to stay away from them. I recommend you do the same.