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I Hope this helps anyone who is thinking of purchasing a BMW at Tulley BMW (please reconsider). We bought our car two years ago (2011 z4) and when we were brought to the finance manager were sold an extended service plan. We spent a considerable amount of time talking about the merits of the warranty. We asked about very specific details on what would be covered and what was not, and were assured that everything was covered except for the brakes, rims and tires. We were also told that the service plan was in place unlimited 100K miles without an expiration. Well as you might suspect these claims were not true! and my plan will expire this month with 62k miles on the car.
When calling the dealership today I spoke with a manager who asked for the description of the person in finance. I provided that description and was told the person that meet that description was TERMINATED, and that those practices do not exist NOW. I get the impression that perhaps there were other shady doings with that employee / organization and will pursue that aspect with the New Hampshire Department of Insurance.
Now I concede that this is a shame on me moment, I did not read the fine print on the contracts, took what I was being told at face value and I will continue to beat myself up on that. I would recommend that you find a reputable dealer (that would be one that does not accept deceptive sales practices at ANY TIME), and read every line of the 20 documents presented for signature.
I put a $100 deposit down on a Pontiac Solstice. Iwas told that if I change my mind that the money would be refunded imediately. After several attempts and no returned phone calls. I got through to John Murray who told me that he would be glad to refund my money once he sold the car. Ya right.Don’t give them any money. GM will probably be bankrupt before I see my money. My bigger concern was what would happen to the warranty on the car.