As a premier new and used car dealer in NJ, the Brad Benson Auto Group is committed to providing exceptional automobiles, innovative auto financing options and quality service?all in a friendly atmosphere where customers come first.
Founded by former NY Giants offensive lineman Brad Benson, we are the top Hyundai dealer NJ has. And if you’re looking for a Mitsubishi dealer, NJ is also home to our family-owned organization of honest professionals. We are also a leader in selling NJ used cars of all makes and models.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
dont remmember
My Brad Benson Mitsubishi reviewWalked in, was interested in one of the vehicles in the lot. Right away they wanted me to take it for a test drive, I just wanted to sit in it and look at it for a while. Came back from the test drive and here came the pressure..sales person tells me i would be paying around 190.00 a month for a lease with option to buy..sounded good to me, He came back with 469.00 a month?..I was shocked, to say the least, so we go back and forth with the numbers, he gets his manager in the mix, they refused to bring it down to at least 320.00, and they were extremely arrogant and aggresive they used phrases like are you crazy..and your killing me..i need to eat..etc . I walked out the guy follows me into the parking lot insisting that i buy the car I had to literally curse him out for him to leave me alone, they called me telling me please 290.00 a month. At this point i was so upset that I did not want anything to do with this dealer at all. They were extrememy rude and aggressive and arrogant.
Alberto Vargs,
My name is Anthony Dragotti and I handle customer service here at Brad Benson. I am very sorry to hear that you were unhappy with the pricing on the new vehicle you were interested in, but even more so for the treatment you mentioned you received from our team.
It is important to us that not only do we provide a fair price on all of our vehicles, but an excellent experience as well. I would really like the opportunity to learn more about your visit, so that I can use your comments to create better experiences for our customers. I would also like to see if there is any way for us to rectify things.
Please email me directly at [email protected] and I will touch base with you as soon as possible. Thank You
If all these horrific stories are not true how come you have a F rating with the BBB
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paymen
My Brad Benson Mitsubishi reviewThis place is the biggest rip off in the business. They lied to me about everything that they said. They told me my car was a demo car and i bought the car at a price that was reasonable for a demo car but it turned out to be a pre owned car by two owner before me. They also told me i would have a 2.4% interest rate and they changed it after I signed the contract to 5.9%. They also told me that I was buying the Hyundai Sonata SE and they gave me the GLS. And they still wont allow me to return my car after all of that. They are complete liars. All of them.
David Kraus,
My name is Anthony Dragotti and I handle customer service here at Brad Benson. After reading your comments about your experience purchasing a Sonata with us, I am absolutely concerned. It is our commitment to ensure that we are honest about the vehicles we offer, as well as all aspects of the financing process.
I know you mentioned that you were having difficulty contacting us regarding your experience and your vehicle. My personal email is [email protected]. Please send me your contact information, I will get in touch with you as soon as possible to learn more about your experience here, and see if there is anything we can do to make things right.
Peyman is the biggest crook there..he is a rat
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Sonata
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Service Technician
#2087
My Brad Benson Mitsubishi reviewI brought my car in for a recall when Laura from the service center called me and told me “I just got out of the garage looking at your car on the lift and there is a big crack in the radiator” How much I asked, she said $883.40. I told her I didn’t have the money and she said “Good luck getting your car off this lot, it has no coolant in it” I asked her to put coolant in my car and she said that would be an additional $30 plus it would pour out the bottom.
Bottom line, I had no stains or leaks in my driveway so I called her bluff. I picked up my car and took it to my mechanic. He preformed a pressure test which Brad Benson did not, THEY FRADULENTLY CLAIMED THAT I NEEDED EXPENSIVE REPAIRS ON MY CAR WITHOUT THE PROPER TESTING FOR THIER FINACIAL GAIN. Oh and did I mention Laura gets commission.
Brad Benson does not want to hear it, he is protecting Laura and hides behind she is a single mother. We I have 2 kids, one a baby and Brad Benson should be embarassed that I had to go in parking lot with a flashlight and a half gallon of coolant to pick my car up at 7:10 pm Jan 4th. HE SHOULD BE EMBARASSED. FRADULENT PRACTICES ARE HAPPENING AT THIS DEALERSHIP. I am in the process of contactins Hyundai/Kia Internal Audit Department in Korea. Hyundai USA is good for nothinf either. He spends so much money advertising who can afford not to play his babble on their radio stations. I am making it my mission to get thie word out. He will loose customers and it will be because of what happened to me.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Michael Battaglia
My Brad Benson Mitsubishi reviewDO NOT, DO NOT purchase anything at this dealership – It will be regretted. First – On their contract you sign away your rights to bring the car back if there is any problem within the 3 day period allowed by New Jersey law – I was Stupid enough to do this and I don’t want anyone else to make the same mistake – Second – The sales people are extremely pushy and want to get you out the door as soon as possible. Always sign and drive, but when there is a problem they don’t give a shit!! Just don’t do it, there are a lot of reputable dealerships in Jersey do not go to this one!!!!
Acharch2,
Thank you for taking the time to share your comments about your experience here at Brad Benson. I am very sorry to hear that you would not recommend Brad Benson to others, and especially that you were so unhappy with your experience here in 2010.
Since your visit, we have made many improvements to provide a more customer focused experience, and are committed to ensuring all of our customers are happy not only with their purchase, but with their entire visit. I would really like speak with you directly to apologize to you personally for your visit in 2010 and to see if there is any way for us to rectify things, and invite you to visit us again in the future. My email is [email protected]. Please email me at your earliest convenience, and I will touch base to speak with you directly. All the best.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
danny feldman
My Brad Benson Mitsubishi reviewthe worst of the worst. liars, liars, and more liars
malcom517,
My name is Anthony and I handle customer service here at Brad Benson. I am so sorry to see from your rating and your comments that you were unhappy with your visit to our dealership in 2010.
I would really like the opportunity to speak with you to learn more about your experience here, an to assure you that since your visit, we have made many improvements ot the customer service we provide here at Brad Benson. If you wouldn’t mind, please email me your contact information to [email protected] and I will touch base with you as soon as possible. Thank You
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
David Testa
My Brad Benson Mitsubishi reviewThis was our second visit to Brad Benson’s showroom. We first just called the internet number and spoke to a gentleman named Ed. He spoke to me honestly and was upfront about their specials. I loved speaking to him so much I came in on a wim because of his nice manner. We came in no pressure and bought a Genesis. Garrett Stam was our sales guy the first time around, great guy very honest and upfront.
So we went back and traded in on an upside down loan we had. David Testa came in on his day OFF to help us out. We couldn’t work around his schedule so he accomidated us. What an awesome guy! He told us what we needed to buy due to our situation on being upside down. But we test drove till our hearts content. He ended up getting us 0% interest in a new car! I would recommend that everyone deal with David Testa, the man is just wonderfully humble and is honest. I have bought lots of cars and this guy is the best.
Is your name, “David Testa”, Carbuyer17?
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Scott Durso
My Brad Benson Mitsubishi reviewThe car is great, the price was right, but they offered me a year of free service. The first time I brought the car for service, I was told that “free Service” amounted to a free oil change.
When my wife brought the car in for the next service, they charged full price for everything. When I called to complain to the service manager, I was told “We don’t do that anymore”
Register2,
Thank you for taking the time to share your comments regarding your experience with us in 2010. While I am happy to hear that you purchased your vehicle from us at a great price, I do want to apologize if there was any miscommunication regarding the service of your vehicle.
It is important to us that our team is honest about the specials and service offers that are included in every package when purchasing a new vehicle, and I want you to know that I will speak to my sales team about this as soon as possible.
I want to ensure that future customers do not encounter the same experience you had after purchasing their new Hyundai from us.I also wanted to see if there is any way for us to speak so that I can see if there is any way for us to repair this relationship, as we really do value our customers.
My direct email is [email protected]. Please email me with your contact information at your earliest convenience as I would really like to see if we can rectify things.
Thank You,
Anthony Dragotti
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Keith
My Brad Benson Mitsubishi reviewThis has been the worst experience ever! They are all liars…even the general manager David. He has lied and said we signed a form that we never did and then he threatened us and insulted my marriage. Then I looked at Better Business Bureau rating and saw that they had the lowest score possible. Not surprised. We have been mistreated and lied to over and over again. Leon, Tom, and David need to take some classes on customer service and how you treat customers because they have no clue. David, the general manager, just bragged about his position the entire time we spoke to him and constantly gave us a time check as to how long he had been talking to us. This is all while threatening us for his mistake. He lost information that we gave him and was threatening us. The fact that even the general manager is a liar lets you know what time of dealership this is. Leon and Tom claim to be the general manager’s boss so clearly there is confusion as to who is in charge at this dealership. We did everything we were supposed to and gave them all the information that they needed. The lost it. If I can give you any advice it would be to stay away from this dealership and run the other way!!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mark D.
My Brad Benson Mitsubishi reviewCant Recomend to anyone.
Varunpat,
I would just like to say how very sorry I am to see that you were so unhappy with your visit to Brad Benson in 2009, and especially that you would not recommend us to others.
In the past few years we have made several steps to improve our customer experience, and ensure that all of our customers are happy with their purchase, and their visit to Brad Benson.
Although I know you may be hesitant based on your comments, I would really like to speak with you to invite you to visit us once again and see the major improvements we have made in person. My name is Anthony Dragotti and my personal email is [email protected]. Please email me should you ever be interested in visiting us again, and I will ensure you receive the excellent experience you deserve.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Any sales person is the same
My Brad Benson Mitsubishi reviewBrad benson is not the right dealer.
1)They advertise as 30% off posted dealer price.I looked at Santa Fe and the dealer price is $36,000. Wooooow what a scam. Roughly $8000 above MSRP. If you ask about 30%, they will say that you don’t qualify because you are not from military.
2)The sales associate told all kinds of stories when i asked about the manufacturer rebates, I insisted hard and sat there arguing for one hour until i got the manufacturer rebates.
3)Sales associates tried to steer me towards monthly payments which is a big scam by itself. Oh by the way DON’T walk into the dealership without cash or a preapproved loan. They do so many scams with the financing.
4)Sales person asked me to sign on the paper that I am buying a car today just to hypnotize me as i was negotiating with him too much and he plays all sorts of tricks like
a) How would you drive to work if you don’t buy the car today?.. yaa right
b) Somebody walks by and says, if you don’t buy the car, there is one more customer who likes this car and he will buy it. I stood up and said Give it him and tried to walk away and my sales assoicate came back begging to come back to the negotiation table.
6)DON’T take your kids to the dealership.Look for friends who can negotiate well, atleast 2 friends.Be prepared to negotiate atleat 2-3 hours on the price, so DON’T GO with the KIDS and have 2 FRIENDS with you.
7) Don’t tell about trade-in until you are satisfied with the price. Do your research on trade-in and don’t trade-in until you get a good deal on trade-in. You can always sell by yourself.
8) Most important don’t get into the discusssion of monthly payments. Negotiate until you get a good price, Avoid taking loan from them.
9)Research on the internet on hyuundai’s website about the manufacturer rebates, the MSRP, financing information and take a printout and be ready to show the printouts, as I was shown OLD printouts which had different information.. Wooow what a scam.
10)FINALLY BE PREPARED TO WALK AWAY FROM THE STORE IF YOU DON’T LIKE INTO WHAT YOU ARE GETTING. There are other hyundai dealers too. Have a Plan-B.
11) BOTTOM LINE, They are there to make maximum amount of money and they don’t care to rip off your shirt if possible.
By the way I had to stay 4 hours in the dealership 6:00pm – 10:00pm to get the best deal i think, i paid 24,500 for hyundai santafe LE 2008 model.
Don’t loose your peace of mind by walking into the store unless you know what price you want to pay.
Hope this helps.
First time car buyers beware, especially students, You have no idea of how this dealership plays tricks. Better go with a person with enough experience.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Mitsubishi review1. They collected more than they paid for registration and TITLE.
2. They forced me to go for a FINANCE promising an incentive and were able to acknowledge and pay back the inncetive..instead ABUSED and miss treated me:(.
The SALES MANAGER performed the bad act, however the sales person cannot do anything as he is help less.
1. They collected more than they paid for registration and TITLE.
2. They forced me to go for a FINANCE promising an incentive and were UNable to acknowledge and pay back the inncetive..instead ABUSED and miss treated mehttps://cardealercheck.com/forum/images/smilies/frown.gif.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
-
Vehicle make
Galant
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Service Technician
My Brad Benson Mitsubishi reviewA week after buying my car, I realized there was a problem with one of the doors. I took it to the dealership. They said they have to order a part and replace it. They gave me a date and time. I came in that day. They said the part is not in yet and reschedule my appointment. I got back and still the part was not shipped. I got furious and started talking loud. I said “buying a Mitsubishi was a mistake” and the lady at the service desk responded “who asked u to buy a Mitsubishi”. I went and complained to the manager. And then all of a sudden they had that part with them which earlier they said was not shipped. I had to leave it for a day and they got it fixed.
Also when I bought my car, the manager said if I get a customer for them they will pay me $100. I got them a customer and he bought a car from them. They never paid me the 100 bucks. Instead they offered me a free oil change. I didn’t have no option.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Mitsubishi reviewOne of the worst place to buy a car. I was very very disappointed by the way they treat their customers. Very uneducated staff. I wonder how educated is Bard himself.
Was pressurized to buy. The salesperson used phrases and words like “are you crazy”, “just stop and listen to me”, “are we wasting each other’s time”. I asked the saleman if he drives a Mitsubishi. His answer was “I don’t belong to that category”. I asked what category does he belong to, and he said “BMW”.
I bought my next car from Acme Nissan. I am happier with them.
Brad gives Mitsubishi a bad name!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Marcello
My Brad Benson Mitsubishi reviewThey pulled 2 scams on me:
1) When I bought my 06 Hyundai, Marcello told me all the servicing was up to date and that “they put $600 in servicing behind every used car they sell”. I asked him repeatedly if the required servicing was done, he said yes. I had bought the car with 36,000 miles on it. At 39,000 miles I took it back to Brad Benson because it had a oil leak which they fixed. at 42,000 miles I took it back again for the same oil leak, at this time the person fixing the car told me that the 30,000 mile servicing had never been done on this car.
I also later found out that the air filter was really dirty, the cabin air filter was never changed (it was disgustingly dirty with a giant leaf stuck in it), the wiper ripped due to wear soon after purchasing, the transmission fluid was dirty (part of 30k servicing), and the coolant had never been flushed (also part of 30k servicing), and the brake pads needed to be changed. So he lied to me about the maintenance being up to date and if he really spent $600 behind every used car then why did this car have 0 servicing done to it?
2) They pulled the yo-yo sale trap on me. Told me my rate to finance the vehicle would be 9.9% over 72 months. I took delivery of the vehicle the same day, but did not sign the finance paper work because the banks were closed. When I went to sign the finance paper work the next day, Mike from the finance department told me that I could only get a 12.9% over 60 months. So why did he tell me I was getting a 9.9% rate? I had already taken delivery of the vehicle by this time and had to take the terms.
Bunch of D0uche bags.
My name is Anthony Dragotti and I handle customer service at Brad Benson. Here at Brad Benson we take pride in all of the vehicles we sell, new or preowned. It is quite concerning to read your comments regarding the trouble you had with the Hyundai you purchased from us in 2009, as well as the issues you experienced when it comes to scheduled service.
I want you to know that I will absolutely bring your comments up to both my sales and finance team, as I want to ensure we are honest with our customers regarding the service records of the vehicle being purchased, as well as any financing details.
I also would like to apologize to you personally and let you know that we will continue to do our very best to ensure that improve our customer service and customer experience going forward.
My personal email is [email protected]. Please email me with your contact information and I will touch base with you as soon as possible. Thank You.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Brandi
My Brad Benson Mitsubishi reviewConsumers put their trust in dealerships for to purchase a car. That is private confidential information. For a HONEST BUSINESSMAN to put up a video is disgraceful conduct on his part. Mr. Benson, you cross the line and it will hurt you. Consumers “BEWARE OF BRAD BENSON HYUNDAI DEALERSHIP” Check his BBB record & watch his video Brad Benson Rebuttal Video.”. Don’t buy a car there” he might put your private credit information up on You Tube.
CONSUMERS BEWARE!!!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brad Benson Mitsubishi reviewAs of June 22, 2007…. This dealership tried to run a scam on me. They let me drive a brand new car home without final approval of financing. I was called the next day to hear you have financing issues. You can get finance but at a higher interest rate. When I didn’t agree to the financing terms and told them I was returning the car because the terms of the contract changed …they tried harassment and intimation tactics. They said you can’t return the car “you own the car”. Well, hello!!! I never got final approval of finance. I was lucky I did not put excess mileage on the car and I was able to return the car. Do not fall for this scam. Never drive a car off the lot unless everything is finalized and signed. Below is the scam.
Here is the URL link of the scam and how it works.
http://money.cnn.com/2004/01/14/pf/autos/yoyo/index.htm
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Mitsubishi
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Service Technician
Don't Know
My Brad Benson Mitsubishi reviewCar had an oil/filter change, air filter change and new wiper blades 500 mi prior at an alternate service location (not a dealership).
Car began sputtering (sounded like a misfire) and was due for 60k service at about that same time. We agreed to just let them conduct the svc and fix the problem.
They did not change the oil because my fiance told them that we had recently had an oil change, but they did change the air filter and wiper blades despite them being brand new.
I wonder if their technicians simply change parts on a list without any physical inspection…
They also diagnosed the sputtering problem as a misfire. Recommended changing the spark plugs (already part of the 60k svc) and wires (not part of 60k svc).
By the way, a wire set for this car consists of two wires about 10″ and 6″ long. (>$100) This same set costs about $30 at any auto parts store.
Needless to say they tried to sell us new brakes (cited them as being down to 5%) and an injection cleaner service. (which we declined)
My fiance (not well-versed on automobile maintenance) picked up the car and it still did not run properly (misfire still present)
I personally removed the spark plugs to find out that only 3 of the 4 had been changed. The one remaining was fouled and had a 0.0″ gap, obviously the cause of the problem. I replaced the whole set and the car ran smoothly.
I also removed the brake pads, which without having a caliper to measure the exact thickness appeared to be at about 50%.
Had we not been maintenance saavy we might have believed them and had the brake pads changed (they wanted $280 for this svc which cost me $40 and did not really need to be done in the first place)
The thing that bothered me most was that they tried to sell me unnecessary service and didnt even bother to fix the heart of the problem.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Don't Remember
My Brad Benson Mitsubishi reviewI wanted an Evo and had price in mind when I walked in the door. Lost a little on my trade however got the price I asked for. They probably will try to push you around, don’t let them, get everything in writing and you will get a good deal.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Leo
My Brad Benson Mitsubishi reviewWould not recomment this dealer to anybody. I cannot even count the number of scams they played on me and the worst part is those scums are getting away with it. 😡
Taty135,
My name is Anthony Dragotti and I handle customer service here at Brad Benson. I want to say that I am very sorry to hear that you were so unhappy with your experience here in 2006, and that you would not recommend us to others. In the past several years since your visit, we have made improvements to our dealership so that we can provide customers with a pleasant, honest, and positive experience here.
I would really like the opportunity to invite you to visit us again so that we can show you the excellent service you deserve, even though I know you may be cautious due to your previous experience. Should you ever be interested in visiting Brad Benson, please contact me at BradbensonAutoGroup.com and I will ensure that you are well taken care of. Thanks and I hope to hear from you!