If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I think this is a shady awful place. Do not buy a car from them.
I bought a nearly-new Rav4 from Acura of Bellevue. I knew exactly the car I was looking for and they had one, so I was happy to drive 30 miles to pick up the car. The negotiations and the deal was relatively painless, however they did talk me into a useless “extended warranty” that I am .
Before purchasing, I had the car checked out and discovered the front brakes were worn out and would need replacing. Acura of Bellevue agreed to replace the front brakes (so far, so good, I thought). Unfortunately, they replaced the brake pads with an aftermarket brakepad — a hard “lifetime” product. This brake pad has ALWAYS squealed. I took the car back to them on numerous occasions complaining of the brake noise and the told me that they would have to “break in” and that it was probably some dirt in there. Two years later, I am now facing a full front brake replacement — the after market brake-pad wrecked my brakes.
I called the service department to complain that the wrong part was used and the service department manager told me in no undertain terms that it was too late to be making a complaint about the repair from two years ago.
If I lived closer to Accura of Bellevue, and wasn’t a full-time working single mom, I would go over there on a Saturday and make a huge stink. However I have kids to care for and a job to work at.
I still love my Rav4, but am so disappointed in the parts they chose to use to repair my car.
I know what to expect when you go thru “the process” of buying a car: the game, the negotiations, etc. Ultimately, we received a good deal for the car…but it was the after service that I was greatly displeased with from the finance dept to the feeling of being “belittled” and deceived.
When we signed our forms for the car, we were offered a high APR in which we decided to go to a credit union to receive a better rate. Afterwards, we were supposed to bring back paperwork by a certain date to verify the loan. When I looked up the different rates later, I found a CUDL link (credit union direct lending) from a credit union site in which I found my exact car (checked car’s VIN # and all) from that exact dealership that I had just purchased but with a much lower rate that ACURA could offer. So I called the finance dept. the next business day about this new discovery in which the lady hung up the phone abruptly after not answering the question and did not direct me in a direction where to find out more information.
The next day, I made my way over to the credit union (BECU) and had them verify if the APR listed on the CUDL link to see if it was something they could take care of. They faxed their forms and a copy of the CUDL listed APR I printed to different people trying to verify the rate and found it was something that should have been dealt with by the dealer. So while I was at the credit union, I contacted a manager from Acura of Bellevue relaying my information in which he told me that what I had found online was wrong and that I should just go w/the credit union’s rate. I was frustrated by the fact that I had found something viable thru the credit unions site linked to Acura of Bellevue’s branded site from CUDL, but I was even more exasperated by the fact no one was taking any responsibility to direct me towards a certain person who could verify/investigate my claim. I opted for the BECU’s rate (which was much lower than the dealer’s APR) and contacted the finance dept. to confirm what paperwork I should bring in. The lady without the raspy/hoarse voice picked up and spoke with a VERY demeaning tone when I asked her questions. She had extremely poor customer relations skills from the point when I talked to her on the phone and till the point I brought in the paperwork and check from BECU.
I eventually walked over to the service/parts dept. to receive some paint for a chip on my car and found that Jay and Joe went above and beyond to deliver the best customer service I had ever received there. I was extremely impressed by their knowledge and care that I walked over to the concierge/reception desk to find if the dealership had a survey form and found that Lane was also helpful as well.
To tell you the truth, I love my new car but I would NEVER recommend anyone that I even remotely cared about to buy a car from this dealership. I felt everyone (on the sales side) had beaten around the bush by avoiding addressing any of my concerns.
As I researched the different rates for my auto loan, I also found that many other close friends had received superb customer service from the finance dept and managers at the Acura in Southcenter in which they guided and assisted valued customers thru the car buying process…