Orem Mazda, located in Orem, Utah, just outside of Salt Lake City, is the premier destination for Salt Lake City and Utah County Mazda dealers of cars, trucks, and SUVs. All new Mazdas at Orem Mazda have the soul of a sports car and the Zoom-Zoom that people desire in a true driving experience. From the popular and award winning MAZDA3 to the crossovers of all crossovers, the Mazda CX-7. Orem Mazda has your next new Mazda.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Andrew
My Legacy Mazda reviewIt would be funny if it were in a movie. These guys tried every single sleazy car salesman line in the Sleazy Car Dealer Manual. Throughout all of it I didn’t budge. They asked me what it would take, I kept telling them $19,000 out the door. When they pulled “Someone is coming in 15 minutes to buy this truck!” I got up to leave.
Matt, the sales manager, finally agreed. We shook hands, I even signed a hand written note that Andrew (the salesman) wrote saying I agree to 19,000 out the door.
The reason I mentioned that I stayed firm through all the negotiation was because of what happened next. They made up the contract for $20,000, minus the $1,000 I gave them as a down payment, which came to 19,000 that I financed. Blake, the finance manager, showed me the number on the contract, “right there, 19,000 just like you asked for,” and like an idiot I didn’t read the whole contract. I was so exhausted from dealing with these sleaze bags, and so relieved to finally be getting out of there, I signed the contract. I just trusted (Yeah, I’m laughing too) that they would honor the price we agreed on.
Yes, I am an idiot. I am a stupid, gullible, incredible specimen of an imbecile. Matt’s got to be laughing so hard that he found a moron stupid enough to fall for that transparent deception.
But do you really want to deal with someone so sleazy that they’d even try a stunt like that?
I’ve been working for three days to get it resolved, but I only got past the receptionist once. Blake told me that “No, after you paid the down payment, that’s the out the door price.” Seriously. That’s definitely a unique way of looking at it, I guess. I should be grateful I didn’t put down five grand.
I have no delusions that I’ll ever get back the $1,000 they stole from me. They don’t care that they’ll never see me again. They know that anything I say here or to my friends will not affect their business one thin dime.
I didn’t see this forum until after I got robbed. If you see it before you go car shopping, please, believe all the people that say these guys are slimy crooks. They are sub-human wastes of skin. Do not let them feed off of you.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Legacy Mazda reviewI bought my first car from them a few years ago and got jerked around and taken advantage of in every way imaginable. I realize that was as much my fault as it was theirs. I was young and naive at the time.
When my unreliable overpriced car started to fall apart, I started doing some research looking for a new car. I ended up settling on the Mazda3. Unfortunately these guys happened to be the closest Mazda dealer, and I thought maybe I just had just had a bad experience on the previous sale. So I went back to Legacy, but this time I was prepared for their sleazy sales pitches and their number-manipulating tricks.
My wife and I walked in and told the salesman that we were “looking for a used Mazda 3 with a manual transmission, and price range of up to $9000” You would think, being at a Mazda dealership, that they wouldn’t have a problem showing you a Mazda 3; instead they spent the next 2 hours giving us high pressure sales pitches for a filthy, stripped-down 2002 Ford Focus, a 2001 high-mileage Lincoln-something, a 1999 high-mileage WV Passat. We were never once shown a Mazda 3.
I got the distinct impression that they were just trying to get us to drive away in an overpriced, high margin, junker. When I finally insisted on seeing their Mazda 3’s the salesman left and his manager came back and essentially told us, “you’re crazy if you think you’re getting a 3 for under 12k” !?!?!? I almost couldn’t believe it. These guys are the worst of the worst and the sleaziest of the sleazy. Don’t even think about shopping there.
We bought a Mazda 3 for $9500 (including tax/title/license) a few days later from another dealer who treated us right.
Having
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Legacy Mazda reviewThis dealership will get you inside the building and keep you there for hours. Their tactic for sales is keeping you there for hours so you get in a hurry so you don’t review the paper work like you should. The finance department is very good at covering up the numbers so you don’t look and after being there for six hours you do get in a hurry to get out of there. Do not buy from this dealer. I got screwed because I trusted them. They throw in several hidden costs.
DON’T DO WHAT I DID.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike then Matt
My Legacy Mazda reviewToday I talked to a Mike who is an Internet sales manager from Legacy Mazda, we talked about getting several 2008 Mazda 6’s and he told me that it would be $500 above invoice which on the car we wanted would be $18,049 minus $2500 on rebates which would bring the cost down to $15,549 I had the money I was going to pay for it and the taxes with a check. I also had my mom meet me their so that she could get a car as well. Unfortunately my mom beat me their, and the dishonesty started right away. They had a sales lady and her “trainee” start helping my mom, the first thing they did is say, you really should go for this used Chevy, my mom kept on saying no no no, well when I got to the dealership they would only show her Chevy’s. I asked for Mike from Internet sales and we were able to relay the deal we made over the phone to the sales lady (the one who was trying to force feed the one Chevy to my mother). We go and sit down and try and talk about trading in my 2008 Nissan Sentra, so mother and I sat their as the saleslady and her trainee went to get a quote on the car, they came back and said your car at MSRP brand new was $19,356 and went on to explain that of course once you took it off the lot it lost $3000 value and that because it has 5000 miles it loses another $2000 and then we have to inspect it so that costs another $2000 (thats $7k). Part of the problem here is that my car is a fully loaded SL with everything you can upgrade to, if you go to http://www.nissanusa.com you can build your own and fill everything except Floor and Trunk Mats without-drive and hide, and you will see that the cost of the car (remember completely upgraded) was $21,700 this is a difference of $2,344. I look at cars daily, I love it, I know the prices very well (not to mention I bought the car) to know that they were already being dishonest, I started to protest and say that is not right, a manager over heard me say this and came over, I said look my mom is going to stay here I need to go and pick up wife so she can play the harp for her sisters wedding tonight I will be back, please fix the numbers you suggested was the MSRP and let my mom test drive the different cars so she gets a feel for which one she likes, and when I get back we will have her get the car in her own name (something she needs to do to build up her credit again since her divorce). I asked them to have her drive all the Mazda cars to see which one she likes the best. As I was going back to the dealership I received a phone call from my mom that she had picked out the car she liked and that the dealership told her was in her price range (which was $16,000 before taxes and fees) I asked her what was the car she said a 2006 Hyundai Elantra with 33,732 for $14,999, knowing that a brand new 2008 Hyundai Elantra cost $14,625 I was really concerned that they were extremely overcharging my mother, I told her not to do anything until I got there that at the most I would pay $10K maybe $10.5K but not the price of a new one for what is essentially a 3 year old car (cars come out usually the year before the year of the car). I got there and sat down with my mother and the sales lady and her trainee and explained how this was a bad offer, and that we came to get a 2008 Mazda 6 not a 2006 Hyundai Elantra with 33,732 miles for that was only worth $10.5K maybe stretching it to $11K at the most for the car. They asked what would I pay for it I said $9.5k maybe $10.15K she said OK let me go ask my manager. The sales lady and her trainee never came back, instead Matt a manager came over and said what seems to be the problem. I said the car you are trying to sell my mother is over priced and we wont pay it. The sales manager then states “I came over here because my sales ladies tell me you are using vulgar language to talk to them” I turned to my mother and asked “have I sworn or used a vulgar word, even used a sexual word” my mother looked at me then Matt the manager, no you have been very straight forward using only facts. Matt then goes on to say, now what would you pay for this car and I said “$9.5k maybe $10.15K” Matt then went on to say, then your in the wrong car, we need to find your mom a car for that price range. I then said “sir, as you know my mother qualifies for the price range you are charge for the car, I simply think you are charging way to much for that car” Matt then repeats himself then your in the wrong car, we need to find your mom a car for that price range. Instead of repeating myself, I said yes we need to go with the original deal that Mike and I discussed on the phone a New 2008 Mazda6 Mike told me that it would be $500 above invoice which on the car we wanted would be $18,049 minus $2500 on rebates which would bring the cost down to $15,549. Matt then states “I wont give you that price” then I state “your going back on an agreed amount? Your not going to keep your end of the what was promised?” Matt then states, if you had just butted out and let your mom enjoy the car buying experience we wouldn’t be having this discussion.” I turned to Matt and said “excuse me, I am here to help my mother and make sure things happen properly” Matt interrupts and says “well your not, you should just let her do this with no help” my mom then gets involved and says “Matt as I told the sales ladies and I have been trying to tell you one of my other sons has a concert at UVSC (Utah Valley State College) where songs being played by the jazz band are songs he wrote, we need to go we can work on a deal tomorrow. Matt then states “if you go we will not give you the deal we promised” I then state “really Mike on the phone didn’t say we had to purchase tonight for this deal, it was an open ended deal” Matt then states fine, walks off and takes another 20 minutes to return with the keys that he had taken from my mother. As he hands her the keys, we will only live up to that promise if you come in before 12:30 (noon) tomorrow. We leave go to my brothers Jazz Band Concert and come home. I get on line to look up prices, to make sure I was on the right page (mostly I am) to find that the very car the 2006 Hyundai Elantra that they offered to my mom at $14,999 wasn’t being sold at the price but rather $12,499 they were going to charge my mom $2500 more than the advertised price on line? Wow, they thought they saw a sucker in my mom, lucky for her I was there to help. Most car dealerships start at the listed price and negotiate down, not raise it $2500 then try and then not allow negotiations, and act like they weren’t offering the car at an unreasonable price. Stay away from these guys. Lastly, mom told me that while I was gone, they wouldn’t tell her the interest rate on the car, and kept trying to push for more and more down on the car, even though she kept telling them she didn’t have more. Stay as far away from this dealership as you can, they are the most dishonest dealership I have ever worked with (and that is saying a lot). Please forgive me for the spelling and grammar errors I needed to get this out as quickly as possible.