Piazza Volkswagen of Ardmore is a Philadelphia, Norristown, Cherry Hill, King of Prussia, Main Line, and Montgomery County, Pennsylvania Volkswagen dealer with a large inventory of new and certified pre-owned cars, wagons, vans and SUVs. Piazza Volkswagen of Ardmore, PA is your area Cherry Hill, Norristown and Philadelphia Volkswagen car dealership.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Vince
My Ardmore Volkswagen reviewThe customer service at this location is possible the WORST I have ever experienced.
They refused to replace the valve body under an extended warranty because they “could not replicate issue” of jerky shifting when they only drove it for 7 miles at a time.
They had inflated the price of a new radiator almost TWICE as much and then changed their mind after I got a second opinion who gave me book value for part and standard hours of labor. They recanted price and had no reasonably explanation for this inflation.
The AC immediately did not work after I left the shop- I called to ask about the possiblility of them failing to add coolant. They said there was no way and to bring it back to check it out.
They indicated a VISIBLE leak and that I needed a new fan and compressor for $1078 (after which I already paid $1200+) previous visit. I took the car to get a 2nd opinion who told me that they panel over the RADIATOR was missing two screws and in turn had damaged the AC. I called dealer to ask but they said they had no idea what I was talking about and that would never happen.
On top of all of this, customr svc rep at the dealership, Vince, was agressive, mean inflated prices, and created a very tense situation when I was only concerned about the car being fixed. Sales Manager Neil was also “unable to help” and couldn’t see how anything could have happened- there is no ACCOUNTABILITY for the service here. They are greedy and I believe they forgot to replace screws which accounted for the AC damage. My 2nd opinion told me the only way the plate could have lost screws is if they were not tighten properly or if they were just not put in at all.
The only thing the Sales Manager Neil had to offer me was that “everyone loves Vince, I can’t see how you could have a problem.” REALLY?