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perhaps the worst dealership I have ever worked with. from the GM down. I tried to buy a certified car from them, we agreed to price and then the car “mysteriously” disappeared. The GM dodged me for months and wouldnt answer emails or calls. If they treat someone who wants to buy (all cash) this way then beware I am sure they wont stand behind purchases
Watch out for bait & switch!! We went to Westchester Toyota today because I had seen a black 2013 Sienna advertised on cars.com at a very good price. I called the dealership first to make sure it was still available. I was told that it was. When we arrived, I told the receptionist and the salesperson that we had called about the black 2013 Sienna. The salesperson got the key so we could take it for a test drive. While walking through the parking lot, he mentions “it just sold 5 minutes ago.” (why are you about to let me drive a car that just sold?) I told him I didn’t want to waste my time if it wasn’t available. He then tried to interest me in other Siennas. While he was getting one ready to drive (which took over an hour!), I had a friend of mine call the dealership and inquire about the black 2013 Sienna. She was told it was still available. When she asked again to make sure it wasn’t sold, she was told, “no, it’s definitely not sold because the chip on the board would be moved to the salesperson’s name if it had been sold.” After driving a different one and sitting at a desk waiting for the sales guy again, we overheard a woman at the next desk yelling at her sales rep saying “I called ahead to make sure it was available. Why are you telling me now that it’s not??!!” So I went over to talk to them and it was basically the same story but for a scion instead of a Sienna. Big waste of time!! You’ve been warned!!
My family and I are very happy with our new Sienna, Michael and David Lee,and also the Fiance mgr Joe were very helpful and made my buying experience a pleasure. I was so impressed with this dealer that I also bought a certified preowned camry for myself too.!! Thank You Westchester Toyota.