Wallace of Kingsport: New and Used Car Nissan & Mitsubishi Dealer in Kingsport, Bristol and Knoxville Tennessee
Welcome to Wallace of Kingsport. What happened to good old fashioned family operated businesses? Where a handshake and a smile left you at ease and with confidence. A dealership you can trust. That is what Wallace of Kingsport is all about. We are a family owned business, celebrating over 50 years of service to the Tri City area. ?Where friends send their friends.?
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sarge
My Wallace Nissan Mitsubishi reviewI inquired for a new Rogue on the internet. Within 2 hours I had a price offer in writing. I contacted 2 other dealerships asking for the same information. Both dealerships avoided giving me a price on the car. When I told them that Sarge had given me a price they both said bring it in wrinting and they would try and beat it. When I arrived at Wallace Nissan they did not have the exact car I wanted but; they stood by the price and by the next morning I was able to pick up the exact vehicle I had requested. Great experiance.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
service dept
My Wallace Nissan Mitsubishi reviewService dept did not honor warranty work.
They incorrectly diagnosed the problem with my auto, spent almost hundreds of dollars for repair which did not correct the problem. Would not honor their warranty work. So I had to send auto to another mechanic to correct the real problem and pay out more money.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Wallace Nissan Mitsubishi reviewI purchased a used 2004 automobile from Wallace Nissan Mitsubishi. I only drive the car to the store and back. The first time I went out in the car, I had had it less than a week. I drove 1 mile to the grocery store. When I came out of the store, the car was dead. 😮 The gentleman that jump started my car decided that it might not be starting, because he thought it was not completely in park. I accepted his theory and returned home. Four days later was the next time I took the car out . After I exited the store, I discovered that my car would not start. :(Thank goodness, I was next to an Autozone. They tested the alternator and the battery and sent me back to the dealership to have the battery replaced. Fortunately, Wallace did the right thing and replaced the battery free of charge. After all, I hadn’t even had the car for thirteen days, and each time I had driven it, it left me stranded. Then, one and a half week later, I once again made my weekly trip to the grocery store. Upon returning home, the engine malfunction light came on. I immediately loaded the children back into the car and headed to the nearest Autozone to have them run a diagnostic. A sensor in the engine had gone out, and once again, Autozone told me to return to the dealership. I now had owned the car for only 27 days. When I arrived at the dealership, Wallace refused to repair the car. 🙁 I could understand, if it had been several months or a year later… but, 27 days!!! Plus, you have to remember, I had not even been able to operate the car without it having trouble each time. If I had been Wallace, I would have offered to repair the problem to maintain good customer relations and to salvage my reputation. After all, the car should have been thouroughly checked prior to being placed on the lot, and if something was missed, repairs should have been made to correct the problem if the automobile was brought back into the dealership within a reasonable amount of time. I think, most would agree that the first 30 days is what every other retailer considers a reasonable amount of time. And, to add insult to injury, the salesman had the nerve to imply that it was probably something that had occured after leaving the lot…that it was my fault. 😡 I doubt very seriously that three trips to the grocery store would result in an engine malfunction that quickly. No, the problem was there prior to purchase, and it was just waiting for the opportunity to be discovered. So, on that note, I want to tell anyone that will listen, please purchase your automobiles elsewhere. As a result of this experience, four individuals who were going to purchase their cars there at my recommendation have decided to go elsewhere. I urge you to do the same!