Shopping for a New Honda car or truck? Come to Waikem Honda for Convenience, Savings and Selection. When it comes to the vehicle you drive; never settle for anything but the best. We believe that everyone should be treated like a Guest in Our Home. This philosophy translates to exceptional service, money-saving specials and the latest Hondas and Pre-owned Vehicle Inventory selections to its Massillon – Canton OH area customers, backed by outstanding service. Come down today and experience preferential treatment.
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I was working with the salesman (Gary Grant) over the last week to negotiate the final price on a lease for a 2009 Honda Pilot and we had agreed to a price over the phone. This price was given to Gary by Rick Page. When my wife and I went in to the dealership to complete the sale, we filled out credit applications. After about 25 minutes, Rick Page came to us and told us that there “was a misunderstanding between Gary and I and that the price we were quoted was a misunderstanding. That the price we were quoted did not include sales tax.” In fact, Gary admitted that the price he quoted me did, in fact, include sales tax. Throughout the entire sales process, Gary consistently quoted to me all prices with sales tax included. The “revised” price of the vehicle would have raised the overall cost of the lease over $1,200.00 over the term of the lease (39 months).
Following this, we requested that the credit applications be returned to us since Rick would not honor the quoted price he gave to Gary. Rick stated that he did not run a credit check. Rick then followed us outside to the parking lot to explain that there was a small problem because he did run a credit check on us. He insisted that we provide him a copy of our credit applications which we did not since he had lied to us and told us that he did not check our credit score.
I do not like to be baited and switched to a higher price, nor lied to, and will never conduct business with Waikem Honda again. Additionally, I will provide details of our experience concerning Rick Page and Waikem Honda to all related web sites including Honda and The Better Business Bureau.
This entire debacle is the result of Rick Page trying to manipulate us into paying more for a vehicle than what was originally agreed upon. I condemn Rick Page’s use and abuse of business ethics and his sales tactics.